Description de PanTerra Networks
Depuis 2001, PanTerra propose des fonctionnalités pour les call centers entrants parmi les plus avancées du secteur. L'éditeur s'efforce à continuer à déployer de nouvelles fonctionnalités au fur et à mesure que la technologie évolue pour garantir que votre call center entrant ne deviendra jamais obsolète. Rejoignez les milliers de clients qui ont transféré leur call center vers le cloud de PanTerra. PanTerra offre une solution de call center entrant avec analytique commerciale en temps réel, mise en file d'attente avancée, modes de supervision et bien plus encore.
Qui utilise PanTerra Networks?
Bénéficiez d'une solution de call center de qualité professionnelle, extrêmement fiable et sécurisée sur n'importe quel appareil et en tout lieu, le tout dans le cloud. Conçu pour les call centers entrants de toutes tailles.
Où peut se déployer PanTerra Networks?
À propos du vendeur
- PanTerra Networks
- Situé à Santa Clara, É.-U.
- Fondé en 2001
Assistance PanTerra Networks
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat/Clavardage
Pays disponibles
Australie, Canada, Royaume-Uni, États-Unis
Langues
anglais
PanTerra Networks - Prix
À partir de :
- Oui, essai gratuit disponible
- Non, pas de version gratuite
PanTerra Networks n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de PanTerra Networks est disponible à partir de 24,95 $ US/mois.
Tarification et forfaits obtenez un essai gratuitÀ propos du vendeur
- PanTerra Networks
- Situé à Santa Clara, É.-U.
- Fondé en 2001
Assistance PanTerra Networks
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat/Clavardage
Pays disponibles
Australie, Canada, Royaume-Uni, États-Unis
Langues
anglais
PanTerra Networks en vidéos et en images
Fonctionnalités - PanTerra Networks
Alternatives à PanTerra Networks
Avis sur PanTerra Networks
Pamela
Great Features and Good Customer Service
Commentaires : Overall, I have had a good experience with Pantera Networks. They have a good team of people.
Avantages :
Panterra offers a great price for the cost of the seats, and there are several seat options. In addition, there are many features that come with the service. I have been a customer for almost 15 years. Other companies have approached me, but no one has been able to offer more.
Inconvénients :
There is not a lot of communication with customers to update us on new features. There are emails about maintenance updates, but that's mainly it.
Carlos
Great product, great customer support, I am a satisfied customer.
Commentaires : Our last VoIP providers (not appropriate to name then here) were not very satisfactory. We had constant issues. Their mobile app was horrid, the connection would often broke down. Even so I had not thought about changing the company until I received a marketing call from PanTerra. And I didn't want to switch until their salesman gave me pricing details and asked me to visit their website and watch the product video. After going through the product details and watching the video, I was convinced that this is the product I want! I have an 11 member team, and we need to IM regularly. The best thing I like about Panterra's Cloud UC is the cloud storage option. I can run my business from anywhere and from any device; mobile or computer (I don't own a tablet but I am sure their services work seamlessly on tablets too). Built in analytics is another rare feature. This service is highly recommended especially if you like single-solutions. Cloud UC offers 6-in-1 services and it easily integrates with software like Outlook and Office. I like it very much because I don't want eight software running on my computer at a time; I like to keep everything compiled into one solution and that's were Panterra's software came to my aid.
Avantages :
Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.
Inconvénients :
They do not have the best of interfaces, at least I am not crazy about it. Minor issue but should be pointed out nevertheless.
Utilisateur vérifié
Clunky, outdated, lacking features. There are better means of communication for sure.
Commentaires : I guess the only reason we still use it is the operator switch board. We're able to see if someone is available or not, and then send those calls to and fro.
Avantages :
There isn't a whole lot that I like at all. I like that I'm able to still select the old interface when I log in. Nothing else really.
Inconvénients :
It's hard to use. Settings are confusing, sometimes nothing happens when you configure them (no changes occur after saving). I don't always see/hear/notice my messages when someone is sending me messages. The app is extremely old as well.
Nuur
Finally changed my VoIP providers and I am very happy.
Commentaires : Our last VoIP providers (not appropriate to name then here) were not very satisfactory. We had constant issues. Their mobile app was horrid, the connection would often broke down. Even so I had not thought about changing the company until I received a marketing call from PanTerra. And I didn't want to switch until their salesman gave me pricing details and asked me to visit their website and watch the product video. After going through the product details and watching the video, I was convinced that this is the product I want! I have an 11 member team, and we need to IM regularly. The best thing I like about Panterra's Cloud UC is the cloud storage option. I can run my business from anywhere and from any device; mobile or computer (I don't own a tablet but I am sure their services work seamlessly on tablets too). Built in analytics is another rare feature.
Avantages :
Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.
Inconvénients :
They do not have the best of interfaces, at least I am not crazy about it. Minor issue but should be pointed out nevertheless.
Nigel
Awesome Experience!
Commentaires : I work in Technical Support for a major software company so I have some experience in customer service. Mike was awesome. He quickly handled my issue, found the root cause, and stayed with me until the fix was in place. I wish there were other VOIP service providers with a great customer service good manners and customer services really stick with you. Issues come and go, it is a part of every product. Panterra have some issues too but they are quickly resolved.
Avantages :
I like its look and feel, it is not complicated, it is easy to use and above all it works!
Inconvénients :
Installation cost/shipping and other minor costs were not included in my original invoice. I'll be honest that is a little bit annoying when you have to pay little bit extra than you thought you were going too.
