PanTerra Networksの概要
Since 2001, PanTerra has been offering the industry's most advanced features for inbound call centers. We are committed to continue to roll out new features as the technology changes, to guarantee 続きを読む your Inbound Call Center never becomes antiquated. Join the thousands of customers who have moved their call center to the PanTerra Cloud. PanTerra offers an inbound call center solution with Real-Time Business Analytics Built-In, Advanced Queuing, Supervisory Modes and much more. 表示を減らすPanTerra Networksの対象ユーザー
A perfect end-to-end solution for small and medium-sized businesses. It's the only all-in-one platform combining UC, team collab, and content sharing. Mobile and integrated. Save 30% on your spend.
PanTerra Networksの競合SaaS製品
PanTerra Networksのレビュー
Pamela
Great Features and Good Customer Service
製品を使ってみた感想： Overall, I have had a good experience with Pantera Networks. They have a good team of people.
良いポイント:
Panterra offers a great price for the cost of the seats, and there are several seat options. In addition, there are many features that come with the service. I have been a customer for almost 15 years. Other companies have approached me, but no one has been able to offer more.
改善してほしい点:
There is not a lot of communication with customers to update us on new features. There are emails about maintenance updates, but that's mainly it.
Carlos
Great product, great customer support, I am a satisfied customer.
製品を使ってみた感想： Our last VoIP providers (not appropriate to name then here) were not very satisfactory. We had constant issues. Their mobile app was horrid, the connection would often broke down. Even so I had not thought about changing the company until I received a marketing call from PanTerra. And I didn't want to switch until their salesman gave me pricing details and asked me to visit their website and watch the product video. After going through the product details and watching the video, I was convinced that this is the product I want! I have an 11 member team, and we need to IM regularly. The best thing I like about Panterra's Cloud UC is the cloud storage option. I can run my business from anywhere and from any device; mobile or computer (I don't own a tablet but I am sure their services work seamlessly on tablets too). Built in analytics is another rare feature. This service is highly recommended especially if you like single-solutions. Cloud UC offers 6-in-1 services and it easily integrates with software like Outlook and Office. I like it very much because I don't want eight software running on my computer at a time; I like to keep everything compiled into one solution and that's were Panterra's software came to my aid.
良いポイント:
Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.
改善してほしい点:
They do not have the best of interfaces, at least I am not crazy about it. Minor issue but should be pointed out nevertheless.
認証済みレビュアー
Clunky, outdated, lacking features. There are better means of communication for sure.
製品を使ってみた感想： I guess the only reason we still use it is the operator switch board. We're able to see if someone is available or not, and then send those calls to and fro.
良いポイント:
There isn't a whole lot that I like at all. I like that I'm able to still select the old interface when I log in. Nothing else really.
改善してほしい点:
It's hard to use. Settings are confusing, sometimes nothing happens when you configure them (no changes occur after saving). I don't always see/hear/notice my messages when someone is sending me messages. The app is extremely old as well.
Nuur
Finally changed my VoIP providers and I am very happy.
製品を使ってみた感想： Our last VoIP providers (not appropriate to name then here) were not very satisfactory. We had constant issues. Their mobile app was horrid, the connection would often broke down. Even so I had not thought about changing the company until I received a marketing call from PanTerra. And I didn't want to switch until their salesman gave me pricing details and asked me to visit their website and watch the product video. After going through the product details and watching the video, I was convinced that this is the product I want! I have an 11 member team, and we need to IM regularly. The best thing I like about Panterra's Cloud UC is the cloud storage option. I can run my business from anywhere and from any device; mobile or computer (I don't own a tablet but I am sure their services work seamlessly on tablets too). Built in analytics is another rare feature.
良いポイント:
Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.
改善してほしい点:
They do not have the best of interfaces, at least I am not crazy about it. Minor issue but should be pointed out nevertheless.
Nigel
Awesome Experience!
製品を使ってみた感想： I work in Technical Support for a major software company so I have some experience in customer service. Mike was awesome. He quickly handled my issue, found the root cause, and stayed with me until the fix was in place. I wish there were other VOIP service providers with a great customer service good manners and customer services really stick with you. Issues come and go, it is a part of every product. Panterra have some issues too but they are quickly resolved.
良いポイント:
I like its look and feel, it is not complicated, it is easy to use and above all it works!
改善してほしい点:
Installation cost/shipping and other minor costs were not included in my original invoice. I'll be honest that is a little bit annoying when you have to pay little bit extra than you thought you were going too.
