FANCY

Policies

General Policy

SAFETY Never leave a burning candle unattended. Never burn a candle on or near anything that might catch fire. Keep candles out of the reach of children and pets. The National Candle Association urges consumers to always follow the basic rules of fire safety when burning candles How to Burn a Candle Safely Before lighting Trim the wick to ¼ inch each time before burning. Long or crooked wicks can cause uneven burning, dripping or flaring. Always use a candleholder specifically designed for candle use. It should be heat resistant, sturdy, and large enough to contain any drips or melted wax. Burn candles in a well-ventilated room. Place the candleholder on a stable, heat-resistant surface. Keep the wax pool clear of wick trimmings, matches and debris at all times. Avoid drafts, vents or air currents. This will help prevent rapid or uneven burning, sooting, and excessive dripping. Follow the manufacturer`s recommendations on burn time and proper use. While burning Never touch or move a burning candle. Never move a votive or container candle when the wax is liquefied. Don`t burn a candle all the way down. For a margin of safety, discontinue burning a candle when 2 inches of wax remains (1/2 inch if in a container). Extinguish a candle if the flame becomes too high or flickers repeatedly. Let the candle cool, trim the wick, and check for unwanted drafts before re-lighting. Always keep the candle within your sight. If you are going to leave the room, be sure to first blow out all candles. When extinguishing Use a candle snuffer to extinguish a candle. It`s the safest way to prevent hot wax from splattering. Never use water to extinguish a candle. Water can cause the hot wax to splatter and might break a glass container. Make sure the candle is completely out and the wick ember is no longer glowing before leaving the room. Don`t touch or move the candle until it has completely cooled. Don't leave candles in direct / in-direct sunlight. Soy will yellow/color over time of left in natural sunlight. DISCLAIMER: Please be sure to follow the safety and care tips. Be sure to burn your candle responsibly. Complex / DetroitWick or any of its affiliates are not and will not be held responsible for any injuries, damages, or losses of any kind as a result of improper or neglectful burning of our products. Purchasing candles and items from us, acknowledges your understanding and agreement to this disclaimer. With this you take on full responsibility for your actions when burning your candle or tarts. DetroitWick is not affiliated with any company whose label adorns our candles. No relationship or endorsement is expressed or implied.

Shipping Policy

Transportation of product/goods is always at the expense and total risk of the client, regardless of the methods chosen either for transportation or for payment; even in the hypothesis in which, as a mere act of courtesy, Complex should directly organize transportation on behalf of the client, the risks involved will be at the client's own responsibility and Complex will be expressly exempted from any liability arising from damages due to transportation, unless otherwise agreed to in writing. All Complex products are subjected to quality control procedures during all stages of manufacture in accordance with internal procedures. Any tolerances and/or product variations may derive from the nature of same and are to be considered part of the handcrafting procedure and not as defections. Over time, due to 'wear and tear' and consumer use, surface scratching/chipping/discoloration can/may occur due to the end users application. Complex and any of its affiliates/partners do not take responsibility for damage caused this. No refunds or replacements will be issued under any circumstance