ShippingMost orders are processed and shipped the same day or the next business day as received. A few of our products are drop shipped from other locations and delivery times for those vary. If your order is time critical, please check with us before ordering to inquire about delivery times. Phone: 1-800-469-7989 (within US) or 1-641-469-6677 or Email us Occasionally, an out of stock product will be shipped some time after the initial order. This information will be noted on the product page. Free ShippingThe vast majority of our products qualify for free shipping if the order will be delivered within the contiguous 48 US states and the single order total is over $75. Some products (such as grains and flours) do not qualify. Products that do not qualify for free shipping will have no indication of free shipping on their respective product pages. We determine the specific carrier and service for free shipping orders at the time of shipping depending on the weight, size, and destination for the order. We estimate a delivery range of 4-8 business days. In some cases it may be less, but only in rare cases should it be more. If you place an order that is over $75 that includes some items that qualify for free shipping and some items that do not, you are only charged a shipping fee for the products that do not qualify for free shipping. Calculating Shipping ChargesShipping charges can be calculated prior to checkout without first having to enter any personal or financial information. Just click on the “View Cart” button and fill-in your country, state, and postal code in the shipping calculator. The shipping rates you see in our shipping calculator are the exact rates we receive from the carrier. We have negotiated rates with some of our carriers and we pass those savings directly on to you. |
International OrdersWe ship internationally to most countries. For standard shipping, you will have a choice of using the US Postal Service or Fedex. You are responsible for paying whatever import duties, customs, or taxes that may be assessed by your country. We also offer FedEx International Mail Service which will be the least expensive option in many cases (especially with lighter items). It is difficult to estimate a delivery date with this service because FedEx first aggregates orders at our location in the US, then ships to an aggregation point in your country and then hands the parcel over to local postal service for delivery. The date range estimate we present from FedEx is only for the time before they hand it off to the local postal delivery service. PrivacyAny customer information given to Breadtopia will be used exclusively to process customer orders and to communicate with said customers. Such customer information will not be distributed, sold, or released to any other entity. If you pay for your order by credit card, we collect your credit card number on our checkout page for immediate transmission to our credit card processor (Stripe). We keep no record of your card number and your card number is never stored on our server. Returns and Damage ClaimsMost products in new condition may be returned to Breadtopia for refund or exchange for a period of 30 days after purchase. Refunds are less shipping costs. Please include your name and order number with the return and ship to: Breadtopia Some items, due to their high weights, are shipped to you directly from the manufacturer to keep costs down. These include the Fibrament baking stones, most grain mills and electric dough mixers. If returned, these items are usually shipped back to the manufacturer where separate return policies often apply. Please check with us for the specific return policy for these items. If a product is received in damaged condition, reporting of damage must also occur within 30 days of receipt of order. |