Analytics Blog: March 2010

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Google Analytics 360 + Salesforce.

Google Analytics and Salesforce are working together to connect sales, marketing and advertising data, giving you the full view of what’s working across your ads, websites, emails, call centers, and more. Read the post.

New In AdWords: Search Funnels

March 24, 2010

Yesterday, AdWords announced the launch of Search Funnels, a new set of reports available only in AdWords that describe the Google search ad click and impression behavior leading up to a conversion. They are rolling out over the next few weeks and work if you are using AdWords Conversion Tracking or importing your Google Analytics goals into AdWords.
What are Search Funnels?Currently, conversions in AdWords are attributed to the last ad clicked before the conversion happened. However, it's likely that customers perform multiple searches prior to finally converting.
These reports provide data on how "upper-funnel" keywords behave on the conversion path prior to the last ad click. These funnels are not to be confused with funnels in Google Analytics, which are on-site funnels. These are the paths users take when seeing and clicking on your ads after doing a search on google.com, on the way to converting. They look back 30 days prior to the conversion.
In addition to a Top Conversions report, Search Funnels consists of 7 reports including Assisted Conversions, First and Last ClickAnalysis, Time Lag, and Path Length. Take a look at this video giving an overview of the new reports, and at the AdWords blog post to learn more.

How is this useful?
Search Funnels data gives you more data to help you gauge the true value of your keyword and ads in AdWords. By showing whether an ad was shown prior to a conversion and whether it was clicked or not, they help you analyze assist relationships. For instance, find out whether generic keywords actually contributed to conversions occurring from a branded keyword search, and vice versa. You're no longer limited to a last-click perspective in AdWords.
Take a look at the AdWords help center for a complete description of the new reports and metrics. These reports are currently in beta, and again, they'll be available in your AdWords account over the next few weeks. Bravo AdWords!
Posted by Jeff Gillis, Google Analytics Team

Web Analytics TV #7 with Avinash and Nick

March 22, 2010

This is the 7th edition of Web Analytics TV with Avinash Kaushik and Nick Mihailovski! In this series you ask questions via the Google Analytics Google Moderator site and we answer them!

Here is the list of last week’s questions.

In this action packed episode we discuss:

● Test your tracking implementation without waiting for the data to appear in reports.

● How GZip compression works for the tracking code.

● Retrieving the value for visitor level customer variables.

● Adding annotations via the API.

● Why do searches from Google Image Search appear as referrals in Google Analytics?

● Why do I see self-referrers to my site (my site referring to itself)?

● How to detect new search engines in Google Analytics?

● Fixing site overlay to not distinguish two links pointing to the same page.

● How to exclude internal users now that _setVar is deprecated.

● Why does (not set) appear as page titles in reports?

● What is the best way to begin with web analytics? How do you focus?

● Why do longer date ranges return different results?

● How can you use the Motion Chart bar graph?

● Best practises for setting up conversion goals for e-commerce sites.

Here are links to resources we discussed in the video:

● Validating and Troubleshooting your Google Analytics tracking code.

● Speed up your site, get better data, use asynchronous tracking.

● Use _getVisitorCustomVar() to retieve previously set visitor level custom variables.

● The open feature request to add annotations via our API; please vote and add use cases.

● Override the page referral using _setReferrerOverride().

● One possible solution to tracking Google Image Search.

● Use _addOrganic() to detect new search engines to in Google Analytics.

● Need help with Google Analytics? Have tough questions? Check out these 4 wonderful resources for help:

○ Hire a Google Analytics Authorized Consultants

○ Google Analytics Help Center

○ Google Analytics Code Site for developers

○ Google Analytics General Help Forum

● How sampling works in Google Analytics.

● Rock out with the Motion Charts Anthem (super cool!).

Special Notice: We also have a Custom Variables Webinar coming up on Wednesday, March 24th at 10:00 am PT. Space is limited, sign up before it’s too late!

If you found this post helpful, we'd love to hear your comments. If you have a question you would like us to answer, please submit a question or vote for your favorite question in our public Google Moderator site. Avinash and I will answer your latest questions in a couple of weeks with yet another entertaining video.

Thanks!

Posted by Nick Mihailovski, Google Analytics Team

SES New York Is Next Week!

March 19, 2010

Search Engine Strategies
Of special note, 4:45pm on Tuesday where Sissie Hsiao, a senior product manager on Google Analytics and AdWords, will be launching something really cool at the "Getting the Most Out of AdWords Features & Tools" session. We can't say any more, but we think you'll like it. I'll also be talking at the same time at the "Deep Dive Into Analytics: When Bounce Rate No Longer Floats Your Boat". Choose one of them and you can't miss.
Also - a must-see is the keynote on Day 2, given by our very own Avinash Kaushik. Here's the blurb about his keynote:

Be Awesome: Ideas for Approaching Search Analytics Differently
Click through rates, page rank, conversions, page views are all sweet. Yet they rarely scratch the surface of the true opportunity of search and subsequently quantifying the true impact of this massively data driven ecosystem. In his keynote Avinash will share specific ideas you can execute to find the audiences you crave online and use data to ensure that you are getting highest possible ROI. Keyword trees, yes. Attribution analysis, sure. Monetizing the long tail, got that. Micro conversions, yep. Bring an open mind.

Register here and use the code 20GOOG for a 10% discount.

Posted by Jeff Gillis, Google Analytics Team

More choice for users: browser-based opt-out for Google Analytics on the way

March 18, 2010

Posted by Amy Chang, Group Product Manager, Google Analytics

Integration With Microsoft Silverlight Analytics Framework

March 16, 2010

APIFlash/FlexrecentlyAndroid and iPhone DevicesMicrosoft Silverlight Analytics FrameworkopensourceSilverlightdidnAnlayticspageviewGoogle Analytics specific documentationproject homepagePosted by Nick Mihailovski, The Google Analytics API Team

Upcoming Webinar: Google Analytics Custom Variables

March 11, 2010

Custom variables are one of the most powerful features in Google Analytics. With them you can segment traffic by almost any attribute. For example, you could compare traffic from first-time customers versus repeat buyers. Or, if you run a content-oriented site, you could see which authors produce the most traffic..
While powerful, setting up custom variables can be a bit tricky, so we’re holding a webinar so you can learn how to make the most of them.
We'll start with Phil Mui, Senior Product Manager for Google Analytics, who'll share with you the features and capabilities of custom variables. Next, we'll hear from Nick Mihailovski, Google Analytics Developer Evangelist. Nick will show you how to implement custom variables on your website and share best practices.
We'll also be joined by Jim Snyder and Peter Howley from Empirical Path, a Google Analytics Authorized Consultant. They'll share how they implemented custom variables for the Business Insider and the insights they've gained as a result. We'll close with a Q&A session with all the speakers.
We’ve set up a Google Moderator to take your questions in advance and so you can vote on the questions you’d most like to see answered. Ask your questions
Date: Wednesday, March 24thTime: 10:00 AM PacificRegister for the webinar
If you can't make the live webinar, we'll post a recording on the Google Analytics YouTube Channel a week or two afterwards.
Posted by Trevor Claiborne, Google Analytics Team

Google Analytics API Case Study: Dolby Laboratories automates analytics reporting with Shufflepoint

March 5, 2010

We're really excited to see how companies can grow their businesses around the Google Analytics API. Today, we're publishing a case study that illustrates how Shufflepoint, Inc. has used the Google Analytics API to build an innovative product offering which has helped Dolby Laboratories become more productive.
ShufflePoint uses the the API to provide enterprise integration tools, and they've developed a SQL-like query language for Google Analytics. Dolby Laboratories uses GAQL and other ShufflePoint tools to simplify their web analytics workflow, one that incorporates spreadsheets with complex rollups, filters, and intermediate table calculations as well as annotated presentations.
The Challenge:
"Our [analysis] process gives us a lot of flexibility between analysis and presentation," explains Dolby's web analyst. "But, manually consolidating site data into the spreadsheets was time and labor intensive." To streamline the process, the team at Dolby turned to tools from ShufflePoint.

The Results:
"With GAQL and Excel Web Queries, we solved our immediate need for our reports to be updated dynamically" said Dolby. "Our team’s learning and decision making process has really sped up since engaging Shufflepoint. They improved our custom reports, which we used to do manually within Google Analytics, by combining it with the automation and flexibility of using Google Analytics’ Data API.”
A New Business Opportunity
"ShufflePoint has its roots in Excel and PowerPoint, and our capabilities here are a true differentiator in the marketplace," says Chris Harrington, CTO at ShufflePoint. "It's great to take something like the Google Analytics API and develop unique solutions that hit a home run for clients like Dolby. The Google Analytics Data API has opened up new possibilities for us -- there are so many kinds of value-adds that you can create for companies out there. It's a new business opportunity.
Read the whole story in our client case study site.
Here are some screenshots of the Shufflepoint product using the API.

We continue to be impressed by the new solutions developers are bringing to market by leveraging the Google Analytics Platform. If you have developed a useful new tool or integration on top of Google Analytics, drop us an email at analytics-api@google.com. If it's innovative and useful we'll highlight it to our readers on this blog.
Posted by Nick Mihailovski, Google Analytics API Team

No-tags Google Analytics Integration: Pion Lite from Atomic Labs

March 2, 2010

We occasionally see a particularly inspiring integration with Google Analytics. Our latest source of inspiration comes from a product called Pion Lite by Atomic Labs. Pion Lite collects your traffic data and populates your Google Analytics reports -- without using Google Analytics page tags. Atomic Labs offers Pion Lite free to Google Analytics users.

Pion Lite passively "listens" to all of the network traffic between web servers and visitors. This approach reduces the overhead traditionally required to capture visitor data with page tags, and also provides complete data about site visitors including those using mobile devices and RSS readers.

Pion 3.0 includes a new setup wizard that makes it easy for new users to get up and running with Google Analytics by just answering a few questions. Pion talks directly with Google Analytics to populate your reports, offers customizable data capture, real-time data processing and integration, and supports advanced Google Analytics features such as custom variables and events, ecommerce and campaign tracking.
If you're attending SMX on Wednesday, you'll have a chance to learn about Pion Lite in person. Atomic Labs CEO Mike Dickey and Phil Mui, Google Analytics Senior Product Manager, will be giving back-to-back presentations at the SMX Expo starting at 1:20pm on Wednesday, March 3rd.
Posted by Nick Mihailovski, Google Analytics Team

Google Analytics 360 + Salesforce.

New In AdWords: Search Funnels

Web Analytics TV #7 with Avinash and Nick

SES New York Is Next Week!

More choice for users: browser-based opt-out for Google Analytics on the way

Integration With Microsoft Silverlight Analytics Framework

Upcoming Webinar: Google Analytics Custom Variables

Google Analytics API Case Study: Dolby Laboratories automates analytics reporting with Shufflepoint

No-tags Google Analytics Integration: Pion Lite from Atomic Labs

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