Unable to access your Bitfinex account? Select an option below to begin the recovery process:

• Forgot Password

  Forgot your password? Request password reset.

  If you cannot complete the password reset because you have SMS 2FA enabled and either lost your phone or are not receiving text messages, select the option "Phone / SMS Issues" on this page.

• Google 2FA

  Losing access to your Google 2FA can lock you out of your account if you have Google 2FA enabled.

  To begin recovery of your account, please provide the email address for your Bitfinex account.

  Bitfinex Account Email Address

  Submit

• U2F Security Key

  Losing a U2F Security Key can lock you out of your account if you have U2F enabled.

  To begin recovery of your account, please provide the email address for your Bitfinex account.

  Bitfinex Account Email Address

  Submit

• IP Address Lock-Out

  The IP Whitelist setting can prevent you from accessing your account if you lose access to your whitelisted IP address.

  To begin recovery of your account, please provide the email address for your Bitfinex account.

  Bitfinex Account Email Address

  Submit

• Failed Login Attempts

  Too many failed login attempts will put your account on a temporary security hold.

  To begin recovery of your account, please provide the email address for your Bitfinex account.

  Bitfinex Account Email Address

  Submit

• Phone / SMS Issues

  If you have SMS 2FA enabled and you have lost access to your phone, support can help you deactivate your SMS or switch to a new phone number.

  To begin recovery of your account, please provide the email address for your Bitfinex account.

  Bitfinex Account Email Address

  Submit

• Account Compromised

  Do you have access to your Bitfinex user's email account?

  Yes, I have access to my Bitfinex user's email account
  No, I do not have access to my Bitfinex user's email account

  If you believe that your account was compromised and you have access to the email account associated with your Bitfinex user, please freeze your account and then change your password.

  To begin recovery of your account, please provide the email address for your Bitfinex account.

  Bitfinex Account Email Address

  Submit

  If you do not have access to your Bitfinex account's email, please provide both the email address associated with your Bitfinex account and also an alternate contact email address from which you would like to contact support.

  You will receive an email to the alternate contact address that will allow you to get in touch with the support team.

  Bitfinex Account Email Address

  Contact Email Address

  Submit

• Recover Suspended Account

  If you have previously requested that your Bitfinex account be deactivated and/or suspended, and you would like to start the recovery process to regain access that account, support can verify your ownership and begin the recovery process.

  To begin recovery of your account, please provide the email address for your Bitfinex account.

  Bitfinex Account Email Address

  Submit