Love Where You Work

We hire people with a wide range of technical skills and expertise who are interested in solving large-scale development problems, like how to deliver billions of transactional emails per month in a secure and scalable way.

SendGrid’s Manager of Infrastructure Engineering will be a dynamic and inspiring technical operations leader with a passion for managing, mentorship, and influential leadership. The Manager of Infrastructure Engineering will grow and lead our talented team of Infrastructure Engineers, facilitate Agile methodologies and own, review and manage sprint planning in collaboration with executive staff and product management. You will also manage systems procurement and installation, as well as closely managing systems capacity. Your primary responsibilities will be to hire great people, mentor through regular feedback, and lead the team to consistently deliver, but you should also be able to dig in and solve hard technical problems and provide some technical guidance. To succeed in this role, you will have a passion for Agile and DevOps practices, fostering a culture of collaboration and innovation, and possess a strong background in the SaaS or PaaS space running in global physical data center environments. Ultimately your job is to ensure we have the reliability and capacity to support and scale a rapidly growing business.

SendGrid’s Infrastructure Engineering Team is responsible for building, maintaining, and scaling the network, storage, servers and data centers that serve as the bedrock of our services. Reliability, availability and performance are our mission, and we take great pride in providing world-class operations expertise at scale.

What You’ll Do

• Successfully recruit, manage, motivate and mentor members of the core operations organization
• Manage the procurement, installation and tracking of servers, network devices, appliances and other SendGrid infrastructure
• Organize the team around making and meeting infrastructure commitments as well as proactively identifying areas where future capacity will be needed
• Work closely with finance and the executive team to ensure we’re investing wisely in infrastructure
• Collaborate with the software engineering, product, sales, and other operational teams to deliver high availability and rapid response
• Build and manage operational and systems architecture to meet the future needs of our customers taking into consideration current and future technical standards
• Ensure a high level of quality in SendGrid’s core infrastructure and operational processes
• Continuously look for ways to improve the operations organization to increase throughput, improve quality, and continuously improve processes
• Lead the core operations team utilizing Agile and DevOps methodologies, serving as Agile coach and Product Owner
• Ensure your teams’ goals are aligned with company and keep them on track
• Apply engineering best practices to operations and infrastructure management through design, development, testing, configuration reviews, and deployment of systems and components
• Be the voice of the team within the business and communicate the company vision and goals back to the team
• Provide inspirational thought leadership to the team in the areas of operations, DevOps and Agile best practices, industry direction and innovation
• Collaborate with product management to ensure capacity alignment with our larger goals.  Successfully translate those requirements for our engineers so that they can deliver.
• Nurture SendGrid/Engineering culture
• Develop people within your teams towards career progression goals
• We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all the things you'll do

About You

• BS in Computer Science, Engineering or other technical discipline
• 5+ years of experience in a Technical Operations leadership role
• 5+ years of management of technical teams of at least 6-10
• Success at participating in cross-functional operations or DevOps teams; naturally collaborative but decisive when needed
• Track record in building and sustaining high-performance teams
• Ability to manage multiple projects, teams and schedules in a rapid-growth environment, to coordinate successful/timely releases and achieve quality objectives
• Excellent written and oral communication skills
• Humble servant leader with stellar people-management and conflict-resolution skills
• SaaS product experience
• Agile champion (ideally Certified Scrum Master or Certified Product Owner)
• Ability to articulate ideas to technical and non-technical audiences
• Superior analytical, evaluative, and problem-solving abilities

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

QA at SendGrid is an awesome team where hunting down that one freaking bug that will diminish us in our customer’s eyes is our burning passion! We come together to drive quality from inception through to production in our delivery teams. We are detailed oriented, have a ton-o-energy around what we do and still have a blast in our organization! We giggle when we find holes, errors, omissions - because we know when we find it, our customers don’t have to worry!

You are an Influencer and will ensure departmental strategy is set and adhered to by guiding and shaping for your Focus Area level. Not just understanding risk based testing,  quality analysis, leadership, and management excellence but living it because it is part of your DNA.  You will nurture your team in professional growth, 1:1s, goal setting, and direct feedback.

What You’ll Do

• Live by and champion our cultural values of Happy, Hungry, Honest, and Humble
• Define organization and test infrastructure including procedures and standards
• Create, obtain approval for, maintain and execute the master test plan for larger initiatives or when applicable
• Define or advise on test policy within the QA leadership group
• Create estimates for cross team initiatives
• Monitor progress and communicates effectively with team and stakeholders, adjusting work distribution as needed
• Acknowledge, anticipate and report on project risks
• Recruit and assess employees
• Maintain external contacts, always looking for the best talent to join The Grid
• We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all of the things you'll do

About You

• BS in Computer Science, Engineering or other technical discipline
• 7+ years of quality assurance / engineering work
• 5+ years of engineering management of teams of at least 6-10
• Success at participating in cross-functional teams; naturally collaborative but decisive when needed
• Track record in building and sustaining high-performance teams
• Ability to manage multiple projects, teams and schedules in a rapid-growth environment, to coordinate successful/timely releases and achieve quality objectives
• Excellent written and oral communication skills
• Humble servant leader with stellar people-management and conflict-resolution skills
• SaaS product experience is a bonus
• Agile champion (ideally Certified Scrum Master or Certified Product Owner)
• Ability to articulate ideas to technical and non-technical audiences
• Superior analytical, evaluative, and problem-solving abilities

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

We hire people with a wide range of technical skills and expertise who are interested in solving large-scale development problems, like how to deliver billions of transactional emails per month in a secure and scalable way.

SendGrid’s Manager of Software Engineering will be a dynamic and inspiring software product development leader with a passion for managing, mentorship, and influential leadership.  The Manager of Software Engineering will grow and lead our talented engineering team, facilitate Agile methodologies and own, review and manage sprint planning in collaboration with executive staff and product management. Your primary responsibilities will be to hire great people, mentor through regular feedback, and lead the team to consistently deliver, but you should also be able to dig in and solve hard technical problems and provide deep technical guidance. To succeed in this role, you will have a passion for Agile software development, fostering a culture of collaboration and innovation, and possess a strong background in the SaaS or PaaS space. Ultimately your job is to ensure we rapidly ship high quality software to support our scaling and growing business.

This Denver based role will focus on SendGrid’s next generation of marketing applications and tools.  A successful candidate will love making complicated workflows seem remarkably easy and appealing to people who are not developers by trade.  This is a full stack position, meaning a balance between frontend and backend technologies will be critical.

What You’ll Do

• Successfully recruit, manage, motivate and mentor members of the software engineering organization
• Collaborate with the product, sales, and ops organizations to deliver innovative, reliable products that delight our customers
• Build and manage software system applications and architecture to meet the future needs of our customers taking into consideration current and future technical standards
• Ensure a high level of quality in SendGrid’s software products
• Continuously look for ways to improve the engineering organization to increase throughput, improve quality, and continuously improve processes
• Lead our product delivery teams through vision definition, dependency planning and tracking,  strategic planning, impediment removal, training and coaching
• Ensure your team’s goals are aligned with company and keep them on track
• Apply best practices to lead development teams through design, development, testing, code reviews, and deployment of features and components
• Be the voice of the team within the business and communicate the company vision and goals back to the team
• Provide inspirational thought leadership to the team in the areas of software development best practices, industry direction and innovation
• Collaborate with product management to ensure a deep understanding of requirements and how they map to our larger goals.  Successfully translate those requirements for our engineers so that they can deliver
• Nurture SendGrid/Engineering culture
• Develop people within your teams towards career progression goals
• We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all the things you'll do

About You

• BS in Computer Science, Engineering or other technical discipline
• 5+ years of software development of large distributed production systems
• 5+ years of engineering management of teams of at least 6-10
• Previous experience with email marketing applications
• Strong working knowledge of various web application frameworks and templating engines
• Experience with web testing methodologies and frameworks
• Experience with search technologies and nosql datastores  
• Success at participating in cross-functional development teams; naturally collaborative but decisive when needed
• Track record in building and sustaining high-performance teams
• Ability to manage multiple projects, teams and schedules in a rapid-growth environment, to coordinate successful/timely releases and achieve quality objectives
• Excellent written and oral communication skills
• Humble servant leader with stellar people-management and conflict-resolution skills
• SaaS product experience
• Agile champion (ideally Certified Scrum Master or Certified Product Owner)
• Ability to articulate ideas to technical and non-technical audiences
• Superior analytical, evaluative, and problem-solving abilities

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

We hire people with a wide range of technical skills and expertise who are interested in solving large-scale development problems, like how to deliver billions of transactional emails per month in a secure and scalable way.

We are building an Internal Platform Team to drive SendGrid’s evolution to the next level of technological sophistication.  This team’s primary objectives are all rooted in the need to give SendGrid the ability to scale to extreme volumes.  You will be supporting high-volume data pipelining, providing a scalable and fault-tolerant platform that enables the email sending engine, and supporting the core network services which all SendGrid products are built on.  Your team will focus on developing and maintaining multi-datacenter managed systems for the flow, processing, and storage of massive amounts of data.   You will develop scalability and reliability strategies for handling a large user base and billions of messages per day.

What You’ll Do

Your goal is to improve the way we do things, not just keep up with the things we need to do. As a member of the Internal Platform team, you will be part of a small, versatile and passionate group empowered to push the state of the art in SendGrid’s platform forward. This will include, but is not limited to:

• Help create an environment that fosters excellence in engineering and personal growth for members of your team
• Provide solutions that help scale infrastructure and operations needs
• Focus on system manageability and configuration, failure conditions, and high availability
• Build/enhance real time data ingestion to support billions of events per day
• Enhance architecture to efficiently and reliably handle large messages and large workloads at scale of billions of messages per day
• Make a BIG impact by coding daily and leading from the front to realize design goals.
• Work with the tech lead to provide short turnaround times and ensure the team is developing and maintaining a high quality code base
• Work with product owners and project managers to maintain an effective agile development team
• Actively work with teams across the Engineering department to develop and implement data architecture, interprocess communication, and other core elements that enable delivery teams to provide scalable and reliable features

About You

• 3-6 years experience in software development
• Strong knowledge of system software architecture of large distributed systems
• Experience in common data processing architectures such as Lambda Architecture
• Experience in live production systems
• A solid foundation in computer science, with strong competencies in data structures, algorithms, software design and architecture, and OO design
• Have a vast knowledge of software design patterns, testing methodologies, open source projects and frameworks.
• Ability to take ownership of projects as point of contact and ensure follow through on stakeholder needs
• Success at participating in cross-functional development teams; naturally collaborative but decisive when needed
• Ability to articulate ideas to technical and non-technical audiences
• Superior analytical, evaluative, and problem-solving abilities
• Self motivated, works well without supervision, sees commitments through completion
• Knowledge of Linux is required

Bonus Points

• Experience designing and implementing eventually consistent storage or other form of data conflict resolution strategy
• Knowledge of and experience implementing various network protocols
• Security and cryptography
• Golang knowledge
• Chef or other deployment automation framework
• Vagrant

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

SendGrid is looking for a talented and passionate individual to help manage our world-class SaaS email delivery infrastructure. You will be part of a team that ensures the reliability and performance of a large and diverse tech stack. You will directly engage with development teams to provide Ops-relevant advice and feedback, and serve as an information conduit back to other Ops team members. Additionally, you will continually improve the velocity of our deployment pipeline through automation and monitoring.

What You’ll Do

• Live by and champion our cultural values of Happy, Hungry, Honest, and Humble
• Take personal responsibility for the availability and reliability of our world-class service
• Use configuration management tools to automate SendGrid infrastructure
• Identify key system metrics and ensure adequate monitoring coverage for new and existing services
• Author tools that reliably manage infrastructure. We're looking for someone to write clean, testable, reusable code
• Write maintainable code with extensive test coverage
• Support our existing production cluster management system while you improve it
• Work on our server image configurations, collaborating with core server engineers to optimize for task performance, reliability, failover and scale
• We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all the things you'll do

About You

• Computer Science / Engineering degree or equivalent experience
• You don’t just learn how things work, you learn why
• You pick up new languages and technologies quickly
• You don’t believe in problems that cannot be solved
• You can perform 'guerrilla capacity planning' for internet service architectures
• You have great communication skills
• You proactively communicate blocks and risks
• You have a passion for learning that drives you to work on things you’ve never done before
• You have a wide breadth of knowledge, including familiarity and troubleshooting skills in all of the following areas:
• Linux system administration
• TCP/IP
• Configuration management
• Monitoring and metrics
• Scripting (Ruby, Go, Perl, Python, Bash, etc)
• SMTP protocol
• You have extremely deep knowledge and experience in at least one of the following areas:
• Chef
• Ruby or Go
• KVM/libvirt
• Kafka
• ElasticSearch
• Load balancing
• Performance engineering (strace, dtrace, low-level performance debugging)
• Service discovery

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

SendGrid is looking for a talented and passionate individual to help manage our world-class SaaS email delivery infrastructure. You will be part of a team that ensures the reliability and performance of a large and diverse tech stack. You will directly engage with development teams to provide Ops-relevant advice and feedback, and serve as an information conduit back to other Ops team members. Additionally, you will continually improve the velocity of our deployment pipeline through automation and monitoring.

What You’ll Do

• Live by and champion our cultural values of Happy, Hungry, Honest, and Humble
• Take personal responsibility for the availability and reliability of our world-class service
• Use configuration management tools to automate SendGrid infrastructure
• Identify key system metrics and ensure adequate monitoring coverage for new and existing services
• Author tools that reliably manage infrastructure. We're looking for someone to write clean, testable, reusable code
• Write maintainable code with extensive test coverage
• Support our existing production cluster management system while you improve it
• Work on our server image configurations, collaborating with core server engineers to optimize for task performance, reliability, failover and scale
• We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all the things you'll do

About You

• Computer Science / Engineering degree or equivalent experience
• You don’t just learn how things work, you learn why
• You pick up new languages and technologies quickly
• You don’t believe in problems that cannot be solved
• You can perform 'guerrilla capacity planning' for internet service architectures
• You have great communication skills
• You proactively communicate blocks and risks
• You have a passion for learning that drives you to work on things you’ve never done before
• You have a wide breadth of knowledge, including familiarity and troubleshooting skills in all of the following areas:
• Linux system administration
• TCP/IP
• Configuration management
• Monitoring and metrics
• Scripting (Ruby, Go, Perl, Python, Bash, etc)
• SMTP protocol
• You have extremely deep knowledge and experience in at least one of the following areas:
• Chef
• Ruby or Go
• KVM/libvirt
• Kafka
• ElasticSearch
• Load balancing
• Performance engineering (strace, dtrace, low-level performance debugging)
• Service discovery

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

SendGrid is looking for a talented and passionate individual to help manage our world-class SaaS email delivery infrastructure. You will be part of a team that ensures the reliability and performance of a large and diverse tech stack. You will directly engage with development teams to provide Ops-relevant advice and feedback, and serve as an information conduit back to other Ops team members. Additionally, you will continually improve the velocity of our deployment pipeline through automation and monitoring.

What You’ll Do

• Live by and champion our cultural values of Happy, Hungry, Honest, and Humble
• Take personal responsibility for the availability and reliability of our world-class service
• Use configuration management tools to automate SendGrid infrastructure
• Identify key system metrics and ensure adequate monitoring coverage for new and existing services
• Author tools that reliably manage infrastructure. We're looking for someone to write clean, testable, reusable code
• Write maintainable code with extensive test coverage
• Support our existing production cluster management system while you improve it
• Work on our server image configurations, collaborating with core server engineers to optimize for task performance, reliability, failover and scale
• We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all the things you'll do

About You

• Computer Science / Engineering degree or equivalent experience
• You don’t just learn how things work, you learn why
• You pick up new languages and technologies quickly
• You don’t believe in problems that cannot be solved
• You can perform 'guerrilla capacity planning' for internet service architectures
• You have great communication skills
• You proactively communicate blocks and risks
• You have a passion for learning that drives you to work on things you’ve never done before
• You have a wide breadth of knowledge, including familiarity and troubleshooting skills in all of the following areas:
• Linux system administration
• TCP/IP
• Configuration management
• Monitoring and metrics
• Scripting (Ruby, Go, Perl, Python, Bash, etc)
• SMTP protocol
• You have extremely deep knowledge and experience in at least one of the following areas:
• Chef
• Ruby or Go
• KVM/libvirt
• Kafka
• ElasticSearch
• Load balancing
• Performance engineering (strace, dtrace, low-level performance debugging)
• Service discovery

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

SendGrid is looking for a talented and passionate individual to help manage our world-class SaaS email delivery infrastructure. You will be part of a team that ensures the reliability and performance of a large and diverse tech stack. You will directly engage with development teams to provide Ops-relevant advice and feedback, and serve as an information conduit back to other Ops team members. Additionally, you will continually improve the velocity of our deployment pipeline through automation and monitoring.

What You’ll Do

• Live by and champion our cultural values of Happy, Hungry, Honest, and Humble
• Take personal responsibility for the availability and reliability of our world-class service
• Use configuration management tools to automate SendGrid infrastructure
• Identify key system metrics and ensure adequate monitoring coverage for new and existing services
• Author tools that reliably manage infrastructure. We're looking for someone to write clean, testable, reusable code
• Write maintainable code with extensive test coverage
• Support our existing production cluster management system while you improve it
• Work on our server image configurations, collaborating with core server engineers to optimize for task performance, reliability, failover and scale
• We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all the things you'll do

About You

• Computer Science / Engineering degree or equivalent experience
• You don’t just learn how things work, you learn why
• You pick up new languages and technologies quickly
• You don’t believe in problems that cannot be solved
• You can perform 'guerrilla capacity planning' for internet service architectures
• You have great communication skills
• You proactively communicate blocks and risks
• You have a passion for learning that drives you to work on things you’ve never done before
• You have a wide breadth of knowledge, including familiarity and troubleshooting skills in all of the following areas:
• Linux system administration
• TCP/IP
• Configuration management
• Monitoring and metrics
• Scripting (Ruby, Go, Perl, Python, Bash, etc)
• SMTP protocol
• You have extremely deep knowledge and experience in at least one of the following areas:
• Chef
• Ruby or Go
• KVM/libvirt
• Kafka
• ElasticSearch
• Load balancing
• Performance engineering (strace, dtrace, low-level performance debugging)
• Service discovery

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

SendGrid is seeking a Senior Network Operations Engineer to support and implement our ever-growing global infrastructure. The ideal candidate is adept at providing world class operational support to enterprise network environments.

You will perform day-to-day operational duties and be an escalation point for other support teams when needed. You will also serve as a key resource on projects, working directly with project managers to implement network related technology solutions.

What You’ll Do

• Ensure all global production network environments and related systems and services are available 24/7
• Planning, implementation, supporting, and maintaining switches, firewalls, routers, proxies, wan accelerators, data center, and networking infrastructure to prevent productivity and data loss
• Perform daily system monitoring and environmental health checks
• Troubleshoot and remediate issues impacting WAN, LAN and internet connectivity
• Troubleshoot and remediate issues impacting the operation of the network infrastructure
• Assist in design, documentation, configuration, integration, and installation of complex network infrastructure
• Evaluate and recommend emerging technologies, systems engineering and architecture standards and strategies to increase reliability and manageability and provide training
• Provide 24/7 on call support as part of an on call rotation
• Perform other related duties as assigned
• Adapt quickly to a rapidly evolving, high growth network
• Identify network inefficiencies and develop innovative solutions (i.e. optimize the network in every way possible)
• Operate the network utilizing SDN and code
• Develop automated methods to troubleshoot and remediate network events and minimize operational complexity
• Identify and mitigate packet loss and latency
• Contribute to and implement future architectures
• We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all the things you'll do

About You

• Understanding of WAN, LAN, DMZ, VPN’s, TCP/IP, DNS, VLANs, etc. in a distributed environment
• Understanding of LAN/WAN technologies - OC3, DS3 / E3, MPLS, DWDM, Metro Ethernet
• Expert understanding of configuration, design and troubleshooting routing protocols including BGP, iBGP, OSPF, and MPLS
• Knowledge of computer security systems, applications, procedures, and techniques
• Understanding of load balancing techniques, products, and technologies - F5, HAproxy
• Highly motivated and self-driven, capable of working with little instruction to resolve demanding tasks, as well as work with internal teams
• Able to implement complex projects and time-sensitive tasks under minimal supervision
• Network certifications (Juniper, Cisco) (preferred)
• Expertise in TCP, IP[v4|v6], and related protocols
• Extensive experience with BGP and VRFs
• Experience with Layer 2 protocols and overlay networks (LACP, MLAG, VXLAN, etc.) required
• Experience troubleshooting stateful packet flows and common network protocol operation
• Knowledge of Linux/Unix and scripting with Python, Ruby, or other languages required
• Automation experience with Puppet, Chef, Ansible strongly preferred
• Experience working in a multi-vendor network environment (Juniper, Arista, F5, Palo Alto)
• Experience with Global and Local Server Load-Balancing (GLB/SLB)
• Deep knowledge of datacenter virtualization (KVM/OpenStack/OVS, etc.) a plus
• Bachelor’s Degree in Computer Science or Computer Engineering a plus
• Excellent time management and communication skills
• Ability to participate in a regular on-call rotation

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

SendGrid is and always will be an engineering company. We hire people with a wide range of technical skills and expertise who are interested in solving large-scale development problems, like how to deliver billions of transactional emails per month in a secure and scalable way.

As a software engineer at SendGrid, you will work on a small, versatile and passionate team, tackling new problems as we continue to push our technology forward. You will design, test, deploy and maintain software solutions that solve developers’ problems at-scale. You will have the opportunity to write mission-critical code that enables us to achieve our goal of simplifying communication between businesses and their customers.

What You'll Do

• Live by and champion our cultural values of Happy, Hungry, Honest, and Humble
• Develop new, innovative, scalable services & APIs that have millions of requests per day
• Build highly dynamic full stack applications for our customers
• Build and enhance products that empowers businesses to share exciting news, events, and offers with their customers
• Develop reliable, distributed services that scale dynamically in the cloud
• Research and implement technology solutions for reliable highly distributed, high transaction services
• Work in a dynamic team environment with short turnaround times, developing and maintaining a high quality code base
• Contribute to continuous improvement of software development best practices in the areas of tools, languages, and APIs
• Continued growth through developer conferences and technical training
• We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all the things you'll do

About You

• BS, MS, or PhD in Computer Science, related technical discipline or equivalent experience
• 6-9 years in software development
• 2+ years programming experience server-side frontend preferred
• A solid foundation in computer science, with strong competencies in data structures, algorithms, software design and architecture, and OO design
• Experience with service oriented architecture
• Strong analytical and problem solving skills
• Self motivated, works well without supervision, sees commitments through completion
• Ability to work and participate on a team in an open collaborative environment
• Strong communication skills, ability to express technical concepts in verbal and written form
• Write clean, efficient code

Bonus Points

• Experience in Go (Golang)
• Experience scaling services/systems
• Knowledge of Linux

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

We hire people with a wide range of technical skills and expertise who are interested in solving large-scale development problems, like how to deliver billions of transactional emails per month in a secure and scalable way.

We are building an Internal Platform Team to drive SendGrid’s evolution to the next level of technological sophistication.  This team’s primary objectives are all rooted in the need to give SendGrid the ability to scale to extreme volumes.  You will be supporting high-volume data pipelining, providing a scalable and fault-tolerant platform that enables the email sending engine, and supporting the core network services which all SendGrid products are built on.  Your team will focus on developing and maintaining multi-datacenter managed systems for the flow, processing, and storage of massive amounts of data.   You will develop scalability and reliability strategies for handling a large user base and billions of messages per day.

What You’ll Do

Your goal is to improve the way we do things, not just keep up with the things we need to do. As a member of the Internal Platform team, you will be part of a small, versatile and passionate group empowered to push the state of the art in SendGrid’s platform forward. This will include, but is not limited to:

• Help create an environment that fosters excellence in engineering and personal growth for members of your team
• Provide solutions that help scale infrastructure and operations needs
• Focus on system manageability and configuration, failure conditions, and high availability
• Build/enhance real time data ingestion to support billions of events per day
• Enhance architecture to efficiently and reliably handle large messages and large workloads at scale of billions of messages per day
• Make a BIG impact by coding daily and leading from the front to realize design goals.
• Work with the tech lead to provide short turnaround times and ensure the team is developing and maintaining a high quality code base
• Work with product owners and project managers to maintain an effective agile development team
• Actively work with teams across the Engineering department to develop and implement data architecture, interprocess communication, and other core elements that enable delivery teams to provide scalable and reliable features

About You

• 6-9 years experience in software development
• Experience implementing complex software in the Go programming language.
• Strong knowledge of system software architecture of large distributed systems
• Experience in common data processing architectures such as Lambda Architecture
• Experience in live production systems
• A solid foundation in computer science, with strong competencies in data structures, algorithms, software design and architecture, and OO design
• Have a vast knowledge of software design patterns, testing methodologies, open source projects and frameworks.
• Ability to take ownership of projects as point of contact and ensure follow through on stakeholder needs
• Success at participating in cross-functional development teams; naturally collaborative but decisive when needed
• Ability to articulate ideas to technical and non-technical audiences
• Superior analytical, evaluative, and problem-solving abilities
• Self motivated, works well without supervision, sees commitments through completion
• Knowledge of Linux is required

Bonus Points

• Experience designing and implementing eventually consistent storage or other form of data conflict resolution strategy
• Knowledge of and experience implementing various network protocols
• Security and cryptography
• Chef or other deployment automation framework
• Vagrant

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

We are looking for a talented Technical Project Manager to lead our product delivery teams through vision definition, dependency planning and tracking, strategic planning, impediment removal, training and coaching. You must have the ability to assess existing software product and understand team dependencies to help teams efficiently release new software.

What You'll Do

• Advise teams on project activities, manage risk mitigation and change control processes, and communicate to senior executives within the development and business partner organizations
• Facilitate cross-team communication and coordination to ensure that the team has the resources they need to complete their work as quickly as possible
• Demonstrate leadership qualities including flexibility and adaptability to changes in roles and responsibility as required
• Embrace teamwork while promoting a culture of openness and flexibility.  Help to ensure the team is working in a collaborative and positive environment, and help to make adjustments where needed to keep a positive team environment
• Reinforce Agile best practices and help course correct where needed to keep the team working smoothly and efficiently within the SendGrid agile framework
• Work across multiple teams to ensure consistency of approaches
• Help multiple Agile teams identify and remove impediments
• Foster, and help facilitate, the self-management of teams
• Partner with multiple Agile teams to advance Agile skills and improve results for the organization
• Help teams organize into Agile programs
• Continue to learn and implement industry best practices

About You

• Bachelor's degree or equivalent experience
• 4-6 years of technical project and/or program management experience managing technically complex, cross-organizational, multi-stakeholder projects and agile iteration management experience
• Agile certification prefered (CSM, CSP)
• Thorough understanding of agile software development methodologies, values, and procedures
• Technical experience and expertise sufficient to understand and contribute to technical developer discussions(programming language is not important)
• Strong leadership qualities and organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles
• We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all of the things you'll do

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Are you a talented and experienced Product Manager?  Are you passionate about creating mutually beneficial partnerships?  Are you looking for a situation where you can drive the next phase of an exciting company’s growth?  If so, read on.

About You

You have 4+ years of experience in Product Management, preferably with significant partnering expertise.  Email industry experience is also a plus. You also have the following capabilities:

• Market Facing – You seek to “get out of the building”.  You seek deep understanding of the market and are adept at identifying adjacent market opportunities.   You thrive in front of partners & customers and use every external interaction to help inform your product decisions.
• Strategic – You are able to absorb multiple internal and external inputs and use that information to define partner product strategy and prioritize your backlog.  You are able to make difficult priority calls based on data and analysis.
• Git ‘er Done – You love building quality products with stunning user experience and ease of use.  You are comfortable serving as a Product Owner within an Agile Scrum environment.  You are technical enough to convey detailed requirements to engineering with credibility and conviction.
• Cross Functional Leader - You can pull the right levers internally & externally to get your product supported, marketed, and sold.  You communicate clearly and crisply.  You develop trusting relationships internally & externally and can rally stakeholders at SendGrid and partner companies to ensure your product achieves market success.

What You’ll Do

• Live by and champion our cultural values of Happy, Hungry, Honest, and Humble
• Understand the market through partner & customer interviews, usability testing, competitive analysis, and market research
• Create and execute product roadmaps that align with company strategy
• Serve as Product Owner for the Partner-focused scrum team, managing and prioritizing backlogs, ensuring the right product gets built.
• Work internally & externally to ensure products are successfully launched and get real customer usage
• We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all of the things you'll do

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

SendGrid is looking for a passionate, talented designer with several years of experience to join our UI/UX team. We offer everything you could want for a creative individual... a great product, incredible culture, beautiful Thunderbolt monitors, customer-focus, and engaging design problems.

You won't ideate or design in a silo here. You will work in close collaboration with other designers, product management, engineering and business teams to create and validate elegant customer-focused designs that provide customers with a superior user experience.

The ideal candidate will exhibit a natural passion and capacity to advocate on behalf of our customers, and will possess an innate sense for providing polished and simple interfaces that minimize complexity and provide easy access to a broad feature set.

We are thrilled to meet you and can't wait for you to join us in all the exciting things we are building.

What You'll Do

• Work hand-in-hand with product management to create flow diagrams, journey maps, and lo-fi wireframes to quickly prototype ideas, and to make sure the design meets our business and customer requirements
• Design detailed, pixel-perfect user interfaces for SendGrid's products
• Be an advocate for the SendGrid Customer
• Follow and advance SendGrid's design principles and brand guidelines
• Design with data - gather research to make sure the design is truly solving a problem (the right problem)
• Be available to work closely with our Engineers to make sure we are creating the best possible user experience that can be implemented successfully.
• We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all of the things you'll do

About You

• You have 5-10 years working in a UX role
• You hold a degree in HCI, Human Factors, or Information Management
• You can communicate and present your design concepts clearly
• You know how to bring a concept effectively from idea to customers’ hands, applying the right techniques for the right stage of the design lifecycle
• You are passionate about working with and deeply understanding customers and sharing those learnings with others in a consumable format
• You are excellent at focusing and prioritizing your work to deliver high value solutions to customers quickly, targeting clearly defined customer problems or market opportunities
• You have a great portfolio showcasing your process and impeccable interaction design skills (send us your Dribbble account too if you can)
• You show strong understanding of design tools such as Sketch, OmniGraffle, Photoshop, Illustrator and HTML/CSS
• You have a desire to mentor and contribute to the team’s overall process and skills

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

The Sr. Expansion Account Executive role at SendGrid is pivotal to the success of the organization. You will be responsible for driving adoption of new SendGrid products and services within our existing customer base. Ideally you are ambitious and seek a fast-paced, challenging work environment, and possess the desire to contribute to the growth of a company that is changing an industry.

What You’ll Do

• Meet or exceed monthly sales goals
• Partner with our Customer Success and Technical Account Manager teams to identify existing customer expansion prospects and build a robust pipeline of new revenue
• Work closely with our Customer Success and Technical Account Manager teams to understand the organizational structure, messaging/marketing strategy, and life-to-date SendGrid experience of prospect accounts
• Proactively manage expansion deals through the pipeline, from prospecting to close
• Utilize Salesforce.com to manage day-to-day activity, record communications and meetings with prospects and customers, and enable accurate pipeline reports and forecasts
• Be a SendGrid subject matter expert: Fully understand the use cases of our customers, the competitive landscape, and how SendGrid provides business value to customers
• Communicate SendGrid’s vision and solution through product demos and a consultative selling approach
• Cultivate a team mentality and participate in team sales efforts
• We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all the things you'll do

About You

• 4+ years of outbound sales experience, for a SaaS software company or email service provider, with a track record of progression and results
• Experience developing and executing tactical sales plans and account objectives
• Self-starter with a passion for building relationships and consultative selling
• Excellent communication and presentation skills, both written and oral
• Ability to work effectively in a dynamic, fast-paced team environment
• Impeccable time management skills
• Salesforce.com experience a plus
• 4 year college degree preferred

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

SendGrid is seeking a Senior FP&A Business Partner to support our product management, software engineering, and data center operation teams.  You will work closely with key executives to provide critical financial, analytical and integrated planning support across a wide arc of the product lifecycle.  You will play a vital role in ensuring that our internal product investment strategies are aligned to maximize value creation through detailed business case development and implementation of spend optimization strategies. Our company is making a major investment in operational excellence and in this role you will be a substantial part of that initiative.

You are an individual who possess a wide range of senior level financial, business and SaaS industry experience along with strong project and change management skills. You are excited to bring these skills and talents to a fast moving and collaborative working environment where you will a material impact.

What You’ll Do

Product Investment Decision Support

You will assist the Product management team in building business cases for investments in new products and new product features to ensure that we have a high level of confidence that we are making optimal resource allocation decisions.

Software Engineering Workforce and Efficiency Planning

You will partner with the software engineering leadership to build a resource allocation plan that will help ensure successful attainment of our product roadmap.

Data Center Capacity Planning and Asset Optimization

You will partner with our technical operations team to refine our forecasting of data center capacity needs and the supporting asset strategy. Additionally, you will work with that team to optimize the financial optimization of our data center spend through procurement and hardware implementation strategies.

Fiscal Oversight and General Financial Advisory Role

As the FP&A partner for several key executives in the company you will be the primary point of contact for a range of financial and business topics and projects. This will encompass such items as helping with their budgeting and forecasting activities to decision support and change impact analysis.

About You

• Bachelor’s degree in Finance or Accounting required. MBA preferred.
• 8+ years of progressive financial experience.  At least 5 year of that experience within an FP&A department is required.
• Experience working in a technology/software (ideally SaaS based) company with exposure to product management, software engineering and data center operations.
• Master level data manipulation and calculation skills: Blackbelt level Excel talents are a given.
• Experience working with and driving consensus among senior level management
• Project management experience: You are highly organized and can keep a project moving on schedule. Track record of prioritizing and managing multiple projects and priorities with tight deadlines
• Generally very proficient working with data and financial systems such as NetSuite, business intelligence tools and corporate performance management software
• We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all of the things you'll do

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Love where you work! SendGrid is not a typical company and we are not looking for a typical accountant! SendGrid is looking to hire an awesome Senior Revenue Accountant to be responsible for all aspects of Billing and Revenue functions. The position includes detailed billing operations and daily customer interaction, as well as revenue accounting and analysis. Excellent customer service is one of the core values of our company and what our customers have come to expect and love about our service.  

What You'll Do

• Responsible for revenue transactions, including invoicing and payment processing, of customer monthly subscriptions and services, answering internal and external billing questions, and revenue reporting and analysis including preparation of journal entries and reconciliations. Experience with international business and foreign currency
• Responsible for accounts receivable (to include collections, write offs, adjustments, reconciliations et al). Communicate via email and live conversation with customers regarding past due balances and payment concerns
• Execute daily operational interactions with customers using sound judgment to appropriately escalate issues to support a positive customer experience
• Review and interpret contracts to assess revenue accounting implications in accordance with software revenue recognition accounting standards. Work with sales, legal, finance, and other internal groups to ensure identification and documentation of all revenue recognition related matters. Apply software revenue recognition rules to recognize and schedule revenue appropriately on all new contracts. Perform revenue audits to ensure proper revenue recognition
• Act as primary liaison and trusted resource to work cross-functionally with support and sales related to customer billing issues, knowledge sharing and strategy
• Act as the functional subject matter expert on billing agreements and processes. Work alongside development team to identify efficiencies and fix existing issues regarding scalability of systems and workflow
• Liaison with Business Systems group to continuously improve efficiency of accounting & financial reporting information from systems
• Make educated and sound judgement calls on customer credit application requests
• Support new product launches by creating products in billing system and testing integrations
• Develop and maintain procedures for accurate and relevant record-keeping and accounting documentation
• We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all of the things you'll do

About You

• Happy, hungry, humble, honest
• You know your stuff: You have 5+ years of relevant experience in the SaaS industry. Technically savvy with systems in general and comfortable with accounting/billing software required; prior experience using Zuora billing system or NetSuite ERP system is a plus
• You’ve got book smarts: You have a strong understanding of GAAP and the ability to research accounting issues. You have a Bachelor’s or Master’s in Accounting from an accredited university and preferably an active CPA license to prove it. Knowledge of software revenue recognition and VSOE (ASC 985-605)
• You’ve got street smarts: Your strengths include organization, time management, and problem solving with a desire to work smarter, not harder. You pride yourself on being customer focused
• You get stuff done: You are self-motivated with the ability to effectively prioritize, make, and meet commitments, while working individually and in teams. Willingness to work evening/weekend occasionally when coincides with billing cycle (1st of month)
• You just may be a bit of a geek deep down inside: You love software, you're tech savvy, and you’re an Excel wizard.
• You laugh out loud, a lot

Please apply online for our Senior Accountant position at sendgrid.com/careers and be sure to include one lame joke about accountants in your cover letter.  We’re testing your attention to detail and ability to take direction.

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

At SendGrid our customers experience and making them successful is one of our most important tasks. Given that our customers pay us over time customer growth and retention is vital to our long-term profitability. We will not be successful unless our customers are continuously receiving value from SendGrid.

This role’s primary responsibility is to ensure that our customers receive an outstanding customer experience. You will work with customers throughout the customer’s lifecycle to ensure customer receives maximum value from our solution. You will work with our customers to build relationships, learn about their businesses, and drive value based on our customers defined goals and objectives.

The first and foremost responsibility of Customer Success is to be the customer advocate always and to drive usage and adoption as well as customer satisfaction as a whole. You make sure that customers take full advantage of all features and services that SendGrid has to offer.

What You’ll Do

• Live by and champion our cultural values of Happy, Hungry, Honest, and Humble
• Maintain world-class levels of customer retention, customer satisfaction, and ongoing customer engagement
• Develop success plans and strategic business reviews for customers that outline critical success factors, metrics for success, potential issues, and provide recommendations
• Obtain an expert understanding of our products and services
• Work with Sales and Support to ensure smooth hand offs from Sales to Support/Customer Success
• Develop strong relationships with Engineering, Product and Operations to ensure cohesion and shared understanding of goals and initiatives
• You work with support from your manager on pricing and contract negotiations using skills that balance customer and SendGrid perspectives
• Work with customers on escalated issues to ensure the best possible experience
• Mentor more junior members of the team
• Expertise in driving new business growth through greater advocacy and reference-ability of your customers
• Provide product demos, email consulting and promote new products within the SendGrid product portfolio
• Work with the the rest of the Customer Success team implementing customer- focused initiatives designed to expand SendGrid’s revenue footprint, add business value to the customer, create and communicate best practices, and evangelize product value
• We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all the things you'll do

About You

• 6-9 years experience in a customer facing role of a highly technical product
• High technical aptitude
• Intermediate Excel Skills
• Motivated, goal-oriented, persistent
• Skilled negotiator
• Proven ability in account expansion
• Passion for customer service
• Problem solver
• Excellent follow-up skills with great attention to detail
• Team player
• Lead by example, you are seen as a leader by your peers
• You take charge in stressful situations and help guide others
• 4 year degree

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

SendGrid's InfoSec team is seeking a technical resource with a strong background in software development and a deep knowledge of application security.

What You'll Do

In this role, you will work directly with the Engineering and Operations teams to drive implementation of security-related functionality into software and infrastructure. You'll work in concert with the InfoSec PM to build security into all phases of the software development lifecycle.  We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all the things you'll do.

About You

• Happy, Hungry, Humble, Honest
• Solid development skills in a modern language and familiarity with common frameworks
• Proficient in JavaScript, Bash and either Python or Ruby (or both)
• Able to understand, identify, and explain risks of common software security issues (e.g. OWASP Top 10) and demonstrate remediation techniques in various languages
• Proficient in TDD methodologies and developing security-related tests  
• Familiar with automated build and deployment tools such as Jenkins or TravisCI
• Proficient with various DB technologies such as MySQL/Postgres, MongoDB, Cassandra, etc.
• Experience with new school languages like Nodejs and Go a plus
• Willing to be part of the on-call rotation to respond to security issues

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

As a Product Marketing Intern at SendGrid, you will assist the Product Marketing team to strengthen our customer understanding and to expand our market reach. You will assist with market intelligence and competitive analysis—adding insight to help fuel our ability to succeed in new / existing markets. You will also assist in efforts leading to enhanced product awareness and customer retention. To encourage depth in learning throughout your internship, you will be assigned to a specific product (though you will learn about all of our offerings).

This is a paid internship in the summer of 2016.

What You’ll Do

• Attend and participate in Product Marketing team meetings.
• Attend any meetings relevant to your product assignment and own the competitive analysis for assigned competitors relevant to this product. You will also conduct market analysis relevant to that product positioning — later translating these insights into messaging for our Sales team and/or website. Assist with the launch plan for any new features relevant to your product including communication with all stakeholders.
• Be the voice of the customer (VoC) and the market. Lead interviews with customers—applying empathy and listening to help us understand what our products are doing well / not so well.
• Assist with identification of key influencers, then deliver recommendations on how can we drive better awareness via partnerships with them.
• Assist with localization opportunities as we expand into international markets, helping to finetune messaging / positioning and assets

About You

• Undergraduate student: either an incoming Senior or recent graduate
• Business and Marketing emphasis
• Has taken several upper level marketing classes, including those related to market research, positioning, and promotion
• Quantitative / analytical thinker
• Innately curious / knowledge seeker
• Strong collaboration skills
• Strong written and verbal communication skills
• Passionate about technology and marketing
• Understanding and interest in the agile product development process is a plus
• Ability and willingness to work 20+ hours / week
• We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all of the things you'll do

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.