Mnenja gostiteljev in gostov o prenočiščih

Reviews are critical to help build trust on Airbnb—they’re an important way for Hosts and guests to give each other feedback, help our community make informed decisions and understand what to expect. We believe that a fair review system is one that respects and protects our community’s genuine feedback, and we have a number of safeguards in place to help build trust in our reviews system.

When you can leave a review for a stay

Hosts and guests can only leave reviews for stays that have been booked and paid for on Airbnb.

When can reviews be submitted and published

Hosts and guests have 14 days after checkout to submit their review. Guests and Hosts can also leave a review for certain reservations that are canceled on or after the day of check-in (12:00 AM in the listing’s time zone).

Reviews are posted after both parties have submitted their reviews, or once the 14-day period has ended—whichever comes first.

If a Host cancels a reservation before the day of check-in, neither the Host nor the guest will be able to leave a review for the stay.

How to leave a review

After your stay, Airbnb will send an email asking you to leave a review for your most recent Host or guest. You can also write a review directly on Airbnb:

• If you're a guest, go to your Trips page or your Airbnb Inbox
• If you're a Host, go to the Reservation section of your Today tab or your Airbnb Messages

Finding your reviews

Once you’re signed in to your Airbnb account, you’ll be able to find both reviews written about you and by you on your public profile.

If a reservation has more than one confirmed guest, the Host’s review will appear on the profiles of all the other confirmed guests.

Are reviews moderated?

Airbnb doesn’t moderate reviews before they’re published. However, reviews do need to relate to an authentic reservation, and may be removed if they violate our Reviews Policy.

We also have a detection system that proactively looks for signs that a review may not relate to a genuine stay. If our system detects that a review is likely to be fake—for example, because it doesn’t relate to a genuine stay on Airbnb or because it relates to a stay that was solely made to inflate a person’s ratings—it’ll be removed.

Removing a review

You can make a review removal request if a posted review does not follow our Reviews Policy.

Editing a review

To encourage honest and impartial reviews, we limit the ability of Hosts and guests to edit a review after they’ve written it.

• If you submit your review first, you may edit it anytime within the 14-day review period, up until the other party submits their review
• Once both reviews are submitted or the 14-day review period has ended—whichever comes first—both reviews are automatically published and no more changes can be made
• Both guest and Host reviews are posted at the same time and can’t be edited after they’re posted(the other person can’t read your review and change their own as a result)
• You can’t request edits to a review written about you, but you may contact us to request a change in the gender pronoun used to describe you in the review

Responding to a review

You can post a public response to a published review that someone has left for you as long as you follow our Reviews Policy.

Review display, search, and sorting

By default, reviews are sorted by helpfulness, with the most helpful ones appearing at the top. Helpfulness is determined by a mix of factors like recency, relevance, and informativeness. This helps you find reviews that are relevant to you so you can decide if the listing is a good fit.

You are also provided with tools to search reviews using keywords (example: cleanliness, internet speed, location, etc.) and to sort reviews by helpfulness, recency, highest rating, or lowest rating.

Review ratings

For every review, you’ll find the overall star rating given by the guests, on a scale from 1 to 5. The overall rating section will show the relative distribution of star ratings. We also show an average rating for each of these subcategories: cleanliness, accuracy, check-in, communication, location, and value.

Reviewer and trip details

To help you learn more about the guests who stayed at the home and use this information to check if the home meets your needs, you may find information about the reviewers in the review, such as their:

• City, country, continent or region
• Date of stay (example: Jun 2024, 3 weeks ago, today, etc.)
• Trip type (example: stayed with kids, a group, or pets)
• Length of stay (example: stayed one night, a few nights, about a week, or over a week)

Kako razvrstiti mnenja

Možnosti razvrščanja mnenj za uporabnike na Kitajskem in Japonskem

Na spletiščih in v aplikacijah Airbnb, namenjenim kitajskim in japonskim uporabnikom, so mnenja privzeto razvrščena glede na njihovo uporabnost, pri čemer so najbolj uporabna mnenja prikazana na vrhu strani. V kolikšni meri je mnenje uporabno, se določi na podlagi dejavnikov, kot so datum objave, ustreznost in uporabnost informacij. Uporabniki imajo tudi možnost, da mnenja poljubno razvrščajo po datumu objave in najvišji ali najnižji oceni.