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How to gain your Salesforce certification
As the Salesforce platform expands, getting your Salesforce certification training can increasingly make you an asset to your business.
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Trends in customer experience for 2017 and beyond
Bluewolf co-founder Eric Berridge looks at customer experience management in 2016, predictive analytics challenges and why customers must be at the center of your strategy.
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Salesforce moves to AWS cloud infrastructure
By switching to Amazon Web Services, existing Salesforce customers could gain insight from AWS apps that will easily integrate with Salesforce.
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Why has the Microsoft-Salesforce partnership soured?
While the Microsoft-Salesforce partnership was touted with great fanfare just two years ago, the relationship has since soured.
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Experts advise how to use new technologies to improve customer relations, increase profits, and keep up with consumers.
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IoT devices usher in efficient customization
KUKA Robotics is using IoT technologies to automate assembly line manufacturing and usher in customization.
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Customer Experience Management Evaluate
Companies still weighing benefits of cloud-based CRM
Some large companies are still weighing the virtues of moving to the cloud for CRM, says a Salesforce partner.
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Mobile CRM Get Started
Salesforce Sales Cloud closes the data sharing gap
Salespeople live and die by the close. Closing a sale can be an art form, but there's far more to sealing a deal than artistry. Purchase decisions are based increasingly more on customer experience than product and price. And as competition for ...
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Customer Data Integration Evaluate
Accenture rides the analytics wave with Salesforce
Accenture rolled out Wave analytics along with other Salesforce tools to 25,000 users within five months. Though the project moved quickly, it's also being done carefully.
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Marketing Automation Evaluate
Salesforce Commerce Cloud solves omnichannel issues
Despite historic omnichannel challenges, Salesforce Commerce Cloud aims to make online purchasing easier and gathering data about purchasers more comprehensive.
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Lightning Get Started
How to gain your Salesforce certification
As the Salesforce platform expands, getting your Salesforce certification training can increasingly make you an asset to your business.
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Business Intelligence and Customer Data Management (10) +
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Salesforce Commerce Cloud solves omnichannel issues
Despite historic omnichannel challenges, Salesforce Commerce Cloud aims to make online purchasing easier and gathering data about purchasers more comprehensive.
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Why the Microsoft-Salesforce partnership may be souring
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Salesforce Idea Exchange options to consider
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Can Salesforce CPQ make pricing smarter?
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Problem Solve
How Salesforce Wave tackles data integration challenges
Like other products, Salesforce Wave promises to make it easy to stitch together data silos. Is data integration as easy as it sounds? An expert offers some insight.
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Planning for a Salesforce server switch? Read this first
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Is the Salesforce Wave about to crest?
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Business budgeting software links entire revenue cycle
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Salesforce transforms with self-service capabilities
Farmers Insurance transforms its digital platform with Salesforce Service Cloud. With enhanced self-service capabilities, Farmer's tries to target a new level of customer experience.
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Myths and realities in sales management
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SalesforceIQ, Einstein tips for small business owners
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Salesforce Commerce Cloud aims to solve omnichannel issues
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E-Handbook | August 2016
Salesforce marketing automation platform gets up close and personal
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E-Handbook | May 2016
Salesforce Sales Cloud closes the data sharing gap
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E-Handbook | March 2016
Wave Analytics Cloud not yet at its crest
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Basics
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Get Started
How to gain your Salesforce certification
As the Salesforce platform expands, getting your Salesforce certification training can increasingly make you an asset to your business.
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Get Started
Salesforce.com
Salesforce.com is a cloud computing and social enterprise software-as-a-service (SaaS) provider based in San Francisco. It was founded in March 1999, in part by former Oracle executive Marc Benioff.
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Salesforce Trailhead
Trailhead is a series of online tutorials that coach beginner and intermediate developers who need to learn how to code for the Salesforce platform.
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Salesforce Application Development
Will Salesforce benefit from $5 billion in acquisitions?
After buying 10 companies in 2016, analysts are watching for Salesforce's next step -- whether it be more acquisitions or more integration.
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Omnichannel Customer Experience
Movin' on up with data integration
Dufl and Kone are both on the move with their operations and are trying to create a solid customer experience by combining data from various back-office systems.
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Internet of Things (IoT) Cloud and IoT analytics
Salesforce moves to AWS cloud infrastructure
By switching to Amazon Web Services, existing Salesforce customers could gain insight from AWS apps that will easily integrate with Salesforce.