Problem solve

Problem solve

Get help with specific problems with your technologies, process and projects.

• Five common pitfalls in content marketing strategies

  Companies still need to be convinced that content marketing strategies are must-haves in the marketing toolkit. Continue Reading

• Contact center software updates shouldn't waylay operations

  To keep pace with customer expectations, contact centers must evaluate their technologies and make some difficult decisions about investments in the tools they've used for years. Continue Reading

• Top contact center management dos and don'ts

  Customer service agents set the tone for a customer's interactions with a company. Learn how to improve the experience with contact center management dos and don'ts from an expert. Continue Reading

• The challenges of a global contact center

  In order to handle calls successfully, a global contact center needs its agents to have a background in multiple products and to understand multiple cultures. Continue Reading

• How to address the mobile customer experience

  Retailers are coming to understand that mobile devices are increasingly part of the in-store customer experience. But using them correctly is a delicate balancing act. Continue Reading

• Communication essential to sales and marketing alignment

  A lack of communication between sales and marketing teams can derail internal processes. Here's how to ensure collaboration between the two factions.Continue Reading

• What should contact center agent training systems focus on?

  Some contact center agent training systems miss the mark. When choosing technology, managers must be in tune with the frontline's needs.Continue Reading

• Sales is still about data standardization

  Sales practices at Houghton Mifflin Harcourt were all over the place just a few years ago. But unifying teams and digitizing processes helped the publisher gain visibility into customer data.Continue Reading

• Roofing company shatters the ceiling on sales technology

  Kelly Roofing turned to Microsoft Dynamics to increase communications among salespeople and the back office -- and improve customer service.Continue Reading

• Sales management software helps teams get a jump on leads

  As customers become more knowledgeable about products, sales reps can't just rely on the gift of gab. Today they need sales management software that help target people who are ready to bite.Continue Reading

• The secret to selling more? Sales intelligence

  Sales teams have a basic but ever-challenging task: Sell stuff and make money for the company. But they can't do that without proper insight into the business.Continue Reading

• Going multichannel will improve customer experience -- but not without a plan

  Companies today know they can't get by with just a call center. And they know adding a website alone won't help much. They know where it's at: to improve customer experience, they'll also need a social media presence, a mobile app -- and they'll ...Continue Reading

• Cloud telephony, omnichannel service main trends at ICMI Expo

  At the ICMI Contact Center Expo, users were interested in how to make their centers more efficient while serving customers in whatever channel they choose.Continue Reading

• Customer personalization brings intelligence to sales and marketing

  Generic messages to customers and prospects are losing their effectiveness. Today, tailoring interactions to individuals is crucial to make the sale.Continue Reading

• Is the outsourced contact center dying?

  Outsourcing operations to overseas contact centers, once a popular practice, is receiving pushback from customers and companies alike.Continue Reading