SysAid

@sysaid

SysAid is an all-in-one IT service management tool that integrates all essentials directly into ONE service desk and asset management platform.

SysAid.com
Tilmeldt maj 2009
555 billeder og videoer Billeder og videoer

Tweets

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  1. for 13 minutter siden

    Do you have a poor understanding of the difference between incidents + problems? This might help.

  2. for 2 timer siden

    When it comes to reporting the important thing is to ensure you include info that your stakeholders need.

  3. for 3 timer siden

    "A great proactively communicates with their users to help keep them informed" –

  4. for 4 timer siden

    Do you even know how your users actually feel about the services you deliver?

  5. for 4 timer siden

    You may know and understand your SLAs, but what about your customers?

  6. for 5 timer siden

    When you tear up everything up + tell ppl to start working differently, you’re bound to stir up opposition.

    1 like
  7. for 6 timer siden

    The largest of companies need to have formalized teams , but what about smaller teams?

  8. for 7 timer siden

    Top tip from : Ensure that each + every one of your KPIs can be measured.

  9. for 19 timer siden

    In unexpected circumstances a good will need to break the rules.

  10. for 20 timer siden

    "You need to pay attention to the business impact of whatever it is you're working on" –

  11. for 21 timer siden

    The ’s fundamental responsibilities don’t end when you put the phone down after a call.

  12. for 22 timer siden

    Don't forget: a conversation is worth a thousand statistics.

  13. for 22 timer siden

    In this blog we explain how to get the most out of limited resource.

  14. for 22 timer siden

    If you want to know what isn’t working properly + how to fix it, ask the people doing the job.

  15. for 23 timer siden

    Tip to better meet customer expectations: Understand what people expect

  16. for 24 timer siden

    Here are some examples of KPIs a could use to indicate whether they're achieving the objectives.

  17. for 24 timer siden

    "While the roles are different between the incident + problem teams, it doesn’t mean the people have to be."

  18. 9. feb.

    3 tips for building a ecosystem that keeps your end users satisfied.

  19. 9. feb.

    Have you considered gamifying your metrics to help motivate your team to hit their KPIs?

    1 retweet 1 like
  20. 9. feb.

    Do you know what the role of the ECAB is when it comes to change management? explains.

    1 retweet 1 like

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