Answer Desk
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Operating Hours
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8 am - 12 am (Eastern Time)
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5 am - 9 pm (Pacific Time)
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9 am - 6 pm (Eastern Time)
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6 am - 3 pm (Pacific Time)
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To try to solve your issue on your own, please visit the Troubleshooting page or return during operating hours. Get help from other Surface owners by using our community forum.

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Step 1
Select your product
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Your registered product(s)
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Surface Book
Surface Book looks like a laptop. It has a full-size detachable keyboard, rather than a Type Cover.
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Surface Pro 4
Has a silver case with the Microsoft logo on the kickstand and no Windows button on the front bezel.
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Surface Pro 3
Has a silver case with the Surface logo on the kickstand and either Windows 8 Pro or Windows 10 under the kickstand.
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Surface 3
Has a silver case with the Microsoft logo on the kickstand, and ‘Microsoft’ under the kickstand.
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Surface Pro 2
Says Surface on the kickstand with Windows 8 Pro on the back of the device under the kickstand.
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Surface 2
Has a silver case with the Surface logo on the kickstand and Windows RT on the back of the device under the kickstand.
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Surface Pro
Has a black case with Windows 8 Pro on the back of the device under the kickstand.
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Surface RT
Has a black case with Windows RT on the back of the device under the kickstand.
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Covers and Keyboards
Find out which Surface keyboard you have
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I agree CancelFind the serial number here:
Or, open the Surface app, copy the serial number, and enter it in the Serial Number text box.
Or, open the Surface app, copy the serial number, and enter it in the Serial Number text box.
Or, open the Surface app, copy the serial number, and enter it in the Serial Number text box.
Or, open the Surface app, copy the serial number, and enter it in the Serial Number text box.
Step 2
Select the problem
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Please select a category that best describes your problem.
Please select the issue that best describes your problem.
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Please call us for help at 1-800-Microsoft (1-800-642-7676).
Answer Techs aren't available now. Please try back during our hours of operation
Operating Hours
Monday through Friday
8 am - 12 am (Eastern Time)
5 am - 9 pm (Pacific Time)
Saturday and Sunday
9 am - 6 pm (Eastern Time)
6 am - 3 pm (Pacific Time)
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Phone number we can reach you at:
Please call us for help at 1-800-Microsoft (1-800-642-7676).
Answer Techs aren't available now. Please try back during our hours of operation
Operating Hours
Monday through Friday
8 am - 12 am (Eastern Time)
5 am - 9 pm (Pacific Time)
Saturday and Sunday
9 am - 6 pm (Eastern Time)
6 am - 3 pm (Pacific Time)
