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How to use the forums

Quick links:

 

Sign into the forums

To sign in, click the Sign In link in the upper-right, and then do one of the following:

  • If you have an Adobe ID, enter it along with your password, and then click Sign In.

    Your Adobe ID is your e-mail address. If you have ever signed into an Adobe service using your e-mail address, then you have an Adobe ID. If you do not remember your password, click the "Trouble signing in?" link.
     
  • If you do not have an Adobe ID, click the "Create an Adobe ID" button, enter the requested information, and then click Create. You will automatically be signed in and redirected back to the community.

 

Search the forums

Search can be used to find posts (questions or discussions), to find and navigate to specific forums or topics in the community, or to find other community members.

Finding specific kinds of information, and filtering results

What you are searching for depends on where you are in the community, and what setting is selected.

If you are in a topic or forum, including when you are viewing a post in a topic, the pre-selected option will be “This Topic”. This means you will be searching for all questions and discussions within the current topic. For example, if you search while you are viewing a post in the Adobe Analytics topic, you will only see posts from the Adobe Analytics that match your search term(s). Select “All” to expand the scope to the entire community.

  • All: Find discussions, questions, forums, topics, and members from the entire community.
  • Forum: Find forums within the community.
  • Topic: Find topics within the community.
  • Discussion: Find only discussions within the entire community.
  • Question: Find only questions within the entire community.
  • Member: Find members within the community.
     

Inline search results

When you type search terms, results will automatically appear directly under the search box.

If one of these search results matches what you are looking for, click on it to view the result.

If the search results do not match what you are looking for, you can see all search results by clicking “See all results >” at the bottom of these inline search results, or simply by pressing Enter.

 

Start a discussion or ask a question

To start a discussion or ask a question, click the “New Post” link in the upper-right of the page.


If you have search terms entered when you click “New Post”, the title of your new post will be automatically filled with these terms.
 


 

  • Enter a brief description of the discussion topic or your question as title for the post.
     
  • If you are looking for an answer to a question or a solution to an issue, keep the “This discussion is a Question” checkbox checked.

    If you instead want to have an open discussion without the specific need for an answer/solution, uncheck this box.
     
  • Include details about your question in the main text area.

    You can format your text, include code snippets, emoticons, embed images and videos, and add attachments to your post. Use the buttons in the toolbar to do so.

    See these tips from our community: How do I ask a good question on a forum?
     
  • If you want to include an attachment, click the “Choose Files” button to add it.
     
  • To add tags to a post, type them into the Tags box to search for and select them.

    Note that custom tags are not enabled. Instead, there is an extensive list of pre-configured tags to choose from.
     
  • If you want to receive e-mail notification when new replies are made to your post, keep the “Subscribe via Email” checkbox checked. (You can unsubscribe later if you wish to.)

    Uncheck it if you do not want to receive these e-mail notifications. (You can subscribe later if you wish to.)
     
  • When you are ready to post your discussion or question, click Submit.

 

Reply to a post

To reply to an existing post, open it and click on the “Reply” button. An inline reply box will appear below.

You can also quote an existing message in your reply by clicking the “Quote Reply” link. To quote only a part of an existing message, simply edit the quoted text after clicking Quote Reply.

 

Mark a question ‘solved’

When you ask a question, and one of the replies answers it, you can mark that reply as the answer. To do so, click the “Mark as: Correct” link.

The answer you chose will show up directly below your original message in the post, and your post will now show as “Solved” to the community.

 

Subscribe to a post

You can subscribe to a feed of a post, which can be viewed in an RSS/Atom feed reader.
To do so, click the “feed” icon that appears on the right-hand side of the post’s original message.

You can also choose to receive e-mail notifications of the post.
To do so, click the “+Subscribe” link that appears at the bottom of the post’s original message.

When you reply to a message, you also receive an option (a checkbox) to Subscribe via Email.

 

Like content

When you see a post that you like or agree with, click the heart icon to indicate that.

 

View member profiles

To view a member’s profile, click on their name where it appears in the community.

You can also use the search to find other members.

 

Set up your profile

To set up your member profile, after you have logged in, click your name in the upper-right of the page. Choose “Profile” from the drop-down menu.

Alternatively, click on your name where it appears in the community, as you would for viewing other members’ profiles.

Click the “Edit Profile” button to begin editing your profile.

  • You can upload an image to be used as your avatar.
     
  • You can also add or edit your profile data, such as your company name, occupation, a link to a website, a brief biography, and what Adobe products you may be interested in.
     

Click “Save” to save any changes you make to your profile data.

 

Set up your privacy settings

To configure your privacy settings, first go to your profile. Click the Preferences tab to review your current settings.

Click the “Edit Preferences” button to enabled editing of these settings.

For each item, you can control who has access to the information.

  • Select “Everyone” to make the information publicly accessible, which includes users browsing the community and external parties that use search engines.
     
  • Select “Registered Users” to only let other members that are registered and logged into the community view that information.
     
  • Select “Yourself” to prevent anyone else from viewing that information.
     

Click “Save Preferences” to save any changes you make to your privacy settings.

By default, your name is visible to everyone, as is your profile image.

Note: If you have not set a screen name as part of your Adobe ID, then your name will be visible to everyone regardless of what you set the privacy of “Name” to. If you have not set a screen name, click “Edit Preferences” and you will see a message about this and a link to set your screen name near the bottom of the page.

Your e-mail address is private (set to “Yourself”) by default.

All other information is available only to other registered members of the community by default.

 

Send a private message

To send a private message, first go to the Messages tab in your profile. Click your name in the upper-right of the page. Choose “Messages” from the drop-down menu.

Then click the “New Message” link in the upper-right of the page.

  • Type the name or screen name of the community member to whom you wish to send a private message. Click on their name in the results that appear to select that person.

    You may send a private message to multiple members at the same time. To do so, for each member, click in the “To” box, type the member’s name or screen name, and click to select that member.
     
  • Enter a subject for the message.
     
  • Enter your message.
     
    You can format your text, include code snippets, emoticons, and add attachments to your message. Use the buttons in the toolbar to do so.
     
  • If you want to include an attachment, click the “Choose Files” button to add it.
     
  • When you are ready to send the private message, click Send.
     

 

Respond to a private message

While viewing your Private Messages Inbox, or while viewing a private message, click the Reply button. (Click Reply All instead if there are multiple recipients to the original message, and you want to include them in your reply.)

You will see the same form as when sending a new private message. The message to which you are replying will be included by default; however, you can delete it if you wish.

 

Give feedback on features of the community

If you have any suggestions on how to improve the community, click the “Suggestions” link in the upper-right of the community, and then create a new post with the details of your feedback.

 

Reach a community team member

To report another member or a piece of content to a Moderator, click the “Report” link on the relevant message. You can include some notes that the Moderator will read when reviewing the report.

If you wish to contact a Moderator or Community Manager directly, you can send them a private message.

 

Report

To report another member or a piece of content to a Moderator, click the “Report” link on the relevant message. You can include some notes that the Moderator will read when reviewing the report.