Coinbase

Coinbase is the most trusted consumer brand in the bitcoin space, delivering an integrated experience for both merchants and consumers. As the world’s most popular bitcoin wallet, Coinbase allows you to buy, use, and accept the bitcoin currency.

With over 1.5 million customers worldwide, Coinbase processes tens of thousands of bitcoin transactions daily, with financial data and payments managed by their service each time. They’re trusted because of the flawless experience they’re able to provide using top-tier, error-free technology, made possible using Bugsnag.

Building trust with error-free technology

For Coinbase, every single transaction is important, which is why their customers trust them. Early on, Coinbase knew this relationship with their customers would be a determining factor to their success so they needed to implement a reliable system for catching bugs. Coinbase chose Bugsnag to help them create trust through error-free technology.

“We absolutely need to know what’s happening in our app so we can deliver a crash free experience to our customers. This is a huge priority for us, and Bugsnag lets us do that,” said Adrian MacNeil, Director of Engineering at Coinbase.

Coinbase engineers used to manually sift through an inbox flooded with hundreds of error emails to ensure the quality of their product. But now with Bugsnag, they receive automatic notifications about issues that matter, saving them countless engineering hours plus the frustration of finding and fixing bugs manually. Bugsnag has changed the way they deal with bugs in their code, and made their team significantly more productive.

The Coinbase engineering team now uses powerful prioritization and workflow tools to efficiently plan out and tackle bug fixing. Their engineering managers can be sure that all issues with their product are noticed and being taken care of. Having actionable information plus answers surfaced to them has made a huge impact on what their team can focus on.

“Our team has been able to focus on building our core product using Bugsnag. We’ve become more productive and built more features since we have an efficient process for dealing with bugs.”

Finding the perfect on-premise solution

Since they deal with sensitive financial data, it was essential for Coinbase to find an on-premise solution so they can always be in full control of their data. With Bugsnag Enterprise, they found the perfect fit.

The best part for Coinbase was the simplicity and ease of getting setup. “With any on-premise product, you run the risk of spending a significant amount of engineering time just maintaining the product and trying to get it to work, instead of reaping the benefits. The Bugsnag installation didn’t have any of these issues—it was super painless and updates are really easy. Plus the team is knowledgeable and friendly, and you can always get ahold of them.”

All of this has left the Coinbase product team to work on what matters most to them: building a reliable and delightful bitcoin experience, which has made them the leader in the bitcoin space.