Canceling a reservation paid for using Klarna
Even if you have a Klarna payment plan, you can still cancel your reservation. However, you’ll need to cancel your trip on Airbnb—Klarna can’t cancel reservations in any way.
Canceling a reservation paid for using Klarna
If you have a Klarna payment plan and cancel a reservation for a stay, your refund is subject to the cancellation policy for the reservation. Additionally, your Klarna payment plan will be canceled and if applicable, a refund will be issued to Klarna and then back to you based on the balance of your payment plan.
If you are eligible for a refund, it may take between 5–7 business days.
Note: The amount you are refunded by Klarna may differ to the amount refunded by Airbnb to Klarna. Interest paid under Klarna payment plans won’t be refunded by Klarna.
Cancellation example 1
Julia has booked a trip to Hawaii later in the year using Pay in 4 payments with Klarna. The total cost of the reservation is $800. This means that Julia makes an initial payment of $200. ($800/4 = $200)
Unfortunately, Julia has to cancel her trip to Hawaii. According to the cancellation policy for her trip, for Julia to get a full refund, she must cancel at least 30 days before check-in.
Julia cancels her trip on time and Klarna refunds her the $200 initial payment made under the Klarna payment plan.
Cancellation example 2
Madison has booked a trip to France with Pay in 4 payments with Klarna. The total cost of the trip is $500. This means that Madison makes an initial payment of $125 ($500/4 = $125)
Madison later realizes that she has to cancel the trip. The trip is in two weeks. To get a full refund for the trip, Madison had to cancel at least 30 days before check-in.
Because this is a late cancellation and the cancellation policy only allows for a refund of 50% of the trip cost, Airbnb will refund Klarna $250 and Madison has to make a further payment of $125 dollars to Klarna before the payment plan ends.
Checking the status of your refund if you paid using Klarna
To check your refund status on desktop
- Click Trips
- Under Canceled trips, click the trip you want to check
- Click Track refund
- Under Refund status, review your refund amount
To check your refund status in the Airbnb app
- Tap Trips
- Under Canceled trips, tap the trip you want to check
- Tap Track refund
- Under Refund status, review your refund amount
To check your refund status in the Airbnb app
- Tap Trips
- Under Canceled trips, tap the trip you want to check
- Tap Track refund
- Under Refund status, review your refund amount
To check your refund status on mobile browser
- Tap Trips
- Under Canceled trips, tap the trip you want to check
- Tap Track refund
- Under Refund status, review your refund amount
Airbnb will send the refund to Klarna for the difference. This refund may take 14 business days to reflect in your Klarna account.
However, once we send the refund to Klarna, we can’t provide additional information on the Klarna refund status. For any details of refunds issued by Klarna, contact their customer service.
What happens if you cancel a reservation that’s non-refundable or only partially refundable
If you're unable to cancel a trip within the cancellation policy refund time frame, you'll have to pay an amount determined by the cost of the reservation and by the cancellation policy for the reservation. This means that you may still need to make additional payments to Klarna, depending on the current balance of your payment plan.
What happens if your host cancels your reservation paid for with Klarna
Every booking made on Airbnb comes with AirCover protection for guests against significant issues, including host cancellations within 30 days of check-in.
In the unlikely event that a host needs to cancel your booking, we automatically issue a refund to Klarna for the amount paid. Klarna will then issue you a refund based on the balance of your payment plan.
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