What are team members?

Team members are people that can log into your account and do things (like create incidents, update component statuses, and other management functions) to update your status page.

Talk to me more about these notifications?

People who visit your page will have the option to opt-in to be notified when you update your status page in the future. This will allow them to be proactively notified when you're having issues, and will help you to avoid getting flooded by support tickets during downtime.

I'm 1 or 2 over the metrics or user limits, can I get a special plan?

At this time, we aren't doing custom plans since they become pretty tough to manage over the long run of a company.

Which single sign-on services do you integrate with?

Technically, single sign-on can work with any IDP that is SAML 2.0 compliant -- this includes services like Okta, Ping Identity, OneLogin, and Bitium.

What is Individual Viewer Credentials?

If you group your customers into different shards, clusters, or tenants, you'll likely want the ability to customer-specific status information. Individual Viewer Credentials (or Access Control) was built specifically to address this need. Request a demo if you're interested in learning more.

Have more questions?

Email us at [email protected] with any questions, comments or feedback you have and we'll get back to you as soon as possible.

What exactly is a user?

A user is an employee that needs access to view and subscribe to your organization's status page. Typically, you'll grant user accesses within your IDP provider such as Okta, Ping Identity, OneLogin, or ADFS.

What about people that need to manage updates for the status page itself?

All internal pages come with 10 Admin Team Members. Team Members have full control to create incidents, tune component status, customize the page, and everything else within the dashboard.

I don't use one of the identity provider's listed. Can you integrate with my IDP?

As long as your IDP speaks SAML 2.0, yes. If you're not sure, give us a shout at [email protected] and we'll let you know.

At what point should I look to use a private status page?

We usually see companies choosing to spin up a private page around the 25 employee mark and up all the way through thousands of employees. 25 tends to be the number where throwing all of your status communication into chat or just using email breaks down.