HP Services

SmartFriend

Outsmart hackers, viruses, digital disasters.

When viruses attack, who are you going to call? When you can’t figure out how to print from your tablet, who are you going to call? SmartFriend. Our experts are available 24/7 to handle any software problem, on any device, from any brand.1

Some of the most common problems we fix include:

• Viruses & Pop-ups
• Slow performance
• OS Upgrade
• Installing and removing applications
• Connectivity Issues

Starting from $14.99 per month.

Contact Sales toll free at 844-814-1800. Already a SmartFriend customer? Then call 1-866-211-5207, option 1, and then option 1 again for Technical Support.

Watch the video

SmartFriend includes:

Safety and security first

We help protect you from identity theft, and wipe out viruses before they spread.

More than a warranty

Frustrating software? Lost files? Confusing pop-ups? Your personal tech guru is here to help.

All brands, any time

SmartFriend has experts in all the popular operating systems - there for you 24/7.

Get 10% off McAfee LiveSafe™ Service
McAfee LiveSafe™ protects your entire digital life from viruses and malware, and all the devices in your household can be easily managed and monitored.
Now, get 10% off one year of protection. Contact HP for details today.

Subscription plans

With an SmartFriend subscription plan, you get annual technical support for your PC or tablet with low monthly payments. Or get the same level of personalized service with a prepaid term of 1 month or 6 months. Choose the plan that’s right for you.

 
SmartFriend
Complete Plan
SmartFriend
Family Plan
 
$14.99/month

Buy
$29.99/month

Buy
Number of devices covered
1
Up to 5
24/7 phone support with remote login assistance
Virus, spyware and malware removal
Help with software problems and error messages
Software installation and setup
Learn how to protect and back up your photos and documents
Setup and troubleshooting of wireless network or printer
Performance optimization for slow-running or non-booting PC
Help with managing your smartphone, tablet or other device from your PC
Protection from online threats and social media privacy exposure
Assistance setting up parental controls
General how-to’s, tips and tricks

Call toll-free 844-814-1800 to get started.

Terms and conditions:Subscription plans (267KB)

One-time services

Have a specific problem or task you need help with? Select a SmartFriend one-time service.

 
SmartFriend
Solve My Problem
 
$99.99

Buy
Virus, spyware and malware removal
Help with software problems and error messages
Software installation and setup
Set up email account
Set up local printer (USB)
Setup and troubleshooting of wireless network or printer
General how-to’s, tips and tricks
Help with managing your smartphone, tablet or other device from your PC
Performance optimization for slow-running or non-booting PC

Call toll-free 844-814-1800 to get started.

Terms and conditions:One-time Services (271KB)

FAQs

What are SmartFriend Services?
SmartFriend Services provide technical support for computer software, hardware/peripheral, and networking issues over the phone and via on-line chat for a single designated computer. No more trying to decide which software or hardware vendor to contact for support, or wasting hours spinning your wheels trying to search out answers. SmartFriend Services technicians can even access your computer remotely to diagnose and resolve issues.
What is online PC support?
Online computer and tech support, also known as "remote support", allows us to remotely view your computer screen and securely fix many typical problems with computers and networks, as well as other supported personal electronics and even mobile devices. This is done securely over the Internet using remote control with the latest security technology.

This type of support works through desktop sharing technology. What this means is that when you log into our secure online help desk, you can allow a certified technology expert to view and interact with your computer remotely via the Internet - fixing problems and setting up new technology fast. In fact, it's like watching your computer fix itself.
What are the benefits of using SmartFriend Services?
SmartFriend Services can help you avoid wasteful and frustrating computer downtime. When trouble arises, you will have one place to call and we troubleshoot typical hardware and software products. Technicians can access your computer remotely to diagnose and resolve issues.
How often can I call SmartFriend Services for service?
FOR MONTHLY SUBSCRIPTIONS: With each of our monthly subscription plans you can call as much as you need to under the defined scope of support. "Unlimited" support is defined as follows: support for a single computer and specific issues defined in the service description. If excessive use or abuse is detected, customer will be notified and access to service may be restricted or terminated. Use of the service for illegal or inappropriate activities may also result in subscription termination. Please see the Terms of Service for more information. FOR ONE-TIME SERVICES: One service session for each service purchased.
What are the SmartFriend Services hours of operation?
SmartFriend Services call center agents are available 24 hours, 7 days a week for sales or technical assistance.
Is it easy to use?
By allowing a remote technician to access your computer through the Internet we are able to perform work on your computer directly. You can simply sit back and watch. Or, you can work on something else while the technician is fixing your computer. Remote computer support is simple, convenient and, best of all, it's 'hands-free'.
How long does an average support session last?
Online support sessions can last anywhere from a few minutes or much longer, depending on the type of help you need.

In some cases, a computer may need a comprehensive tune-up, such as with a severe case of spyware which can take over an hour. In other situations, you may need assistance in setting up parental controls or privacy settings for your social networking sites. These sessions may be as short as 30 minutes. For simple problems, like locating a lost file or fixing an email problem, you can get help in 15 minutes.
Can you get back into my computer after my session is over?
No, not until you log in again and request service. When you log into SmartFriend Services' secure online help desk you are prompted to download a temporary desktop sharing application and supporting tools that allow us to view and interact with your computer. However, once your service is complete and you log off, the temporary application and accompanying tools are automatically deleted from your PC. We can no longer see or access your computer.
Is it secure?
We use a 128-bit encrypted connection between your computer and the technician's computer. In this way, you have set up a unique one-to-one session that prevents others from viewing or accessing the session. In addition, you are in control - only you can initiate a remote support session and you can end a session by simply closing the support window on your desktop, and you are always in control of your mouse (cursor). During your session you will see the technician using your cursor to locate and fix problems, but at any time you can over-ride mouse control by simply moving your mouse.
Are SmartFriend Services just for problems, or can it help me with installing new software or networks?
SmartFriend Services can help with technology problems including help with installing new software or with network configuration.
I am having problems with a new computer I recently purchased. Will SmartFriend Services handle warranty problems?
It is likely to your benefit to first attempt to use any warranty service offered by your hardware or software manufacturer, as these services are typically offered free of charge for some period of time and you could void your warranty by not following its terms. For after-warranty service or non-warranty issues, SmartFriend Services can provide a simple, cost-effective, and trusted single-source solution for your computer troubles.
Can SmartFriend Services teach me how to use my computer?
The SmartFriend Tutor Plan, SmartFriend Complete Plan and SmartFriend Family Plan provide basic instruction on use of software and specific features of your computer.
I do not know much about computers. What will I be expected to know to use SmartFriend Services?
Our technicians are trained and available to assist users with all levels of computer knowledge. Just tell us what your problem is in your own words and leave the troubleshooting to us!
If I cancel my subscription before the 12-month contract term expires, will I incur any charges?
An Early Termination fee will be applied if the subscription is cancelled before the contract term expires. A fee of $70 will be incurred for the early termination of either of the SmartFriend Complete Plans as well as the SmartFriend Family Plan. A $40 fee will apply for the early termination of the SmartFriend Tutor Plan.
1. SmartFriend supports any major brand of computer and tablet running Microsoft Windows, OSX, iOS, Android, and Chrome OS. 24 x 7 phone support is available in the US only. Service availability varies by country/region. Internet connection required for remote support.Remote support not available for tablets. Not all service plans cover support for tablets. Visit www.hp.com/go/smartfriend for more information. SmartFriend sold separately or as an add-on feature.
Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
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Call toll-free 844-814-1800
to purchase SmartFriend subscription plans.*

Or, click below to purchase SmartFriend Complete pre-paid plans:
Purchase a 30 day plan
Purchase a 6 month plan

*Subscriptions require a 1 year commitment. A one-time $35 setup fee will be billed with your first month.
Early termination fees apply (see Terms and Conditions for more details).

Close

Call toll-free 844-814-1800
to purchase SmartFriend subscription plans.*

*Subscriptions require a 1 year commitment. A one-time $35 setup fee will be billed with your first month.
Early termination fees apply (see Terms and Conditions for more details).

Close

Call toll-free 844-814-1800 to purchase

Close

Already a SmartFriend customer?

Then call 1-866-211-5207, option 1, and then option 1 again for Technical Support.