Peter Gregg
@pfgregg
Austin, TX based Father, husband, customer advocate, leadership focused. I tweet about #leadership , Customer Service (#custserv), #tech and more. Here to help.
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Peter Gregg folgt jetzt
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Als Antwort an NICE Systems Ltd.
Signed up for the daily sessions at
#NICEi2016@NICE_Systems See you Monday night#custserv -
Peter Gregg hat ICMI retweetet
#custserv Some good tips - KM is criticalhttps://twitter.com/CallCenterICMI/status/734024705473028096 …Peter Gregg hat hinzugefügt,
ICMI @CallCenterICMIHow to Make the Most of Your Knowledge Base http://ubm.io/1XEvKZX#cctr#ICMIchat pic.twitter.com/Awjqv5xqk30 Retweets 2 Gefällt mir -
Do you embrace optimism? See how it changed history in a
#leadership lesson from#WaltDisney http://bit.ly/1OykSpd pic.twitter.com/La2KJXmngV
09:00 - 19. Mai 2016 · Details9 Retweets 31 Gefällt mir -
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11 Powerful Ways Anyone Can Turn Their Life Around- at Any Age
@LollyDaskal http://bit.ly/1Yqudoq via@Inc#Leadership09:21 - 22. Mai 2016 · Details0 Retweets 0 Gefällt mir
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5 Signs it’s Time to Do Less
#health#leadershiphttp://buff.ly/1W4pM5b09:57 - 19. Mai 2016 · Details0 Retweets 2 Gefällt mir
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6 Habits Of Managers Who Have Loyal Employees
#leadershiphttp://buff.ly/1U28Juf08:54 - 19. Mai 2016 · Details0 Retweets 0 Gefällt mir
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"Want Android Auto in your rust bucket? It’ll soon work independently via mobile app" http://www.digitaltrends.com/cars/android-auto-to-offer-stand-alone-use-waze-wireless-option/ …
#tech20:03 - 18. Mai 2016 · Details1 Retweet 2 Gefällt mir
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How to Break Your Addiction to Work
#leadership#healthhttp://buff.ly/23Xl0Wp15:07 - 18. Mai 2016 · Details0 Retweets 1 Gefällt mir
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5 Lessons from Top Brands on Delivering Customer Service http://www.returncustomer.com/delivering-customer-service/ …
#custserv0 Retweets 0 Gefällt mir -
14 Things You Can Learn From the LEGO Contact Centre http://www.callcentrehelper.com/14-things-you-can-learn-from-the-lego-contact-centre-86541.htm … via
@callcentrehelp#custserv0 Retweets 0 Gefällt mir -
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10 Ways to Get Your Mojo Back
#leadershiphttp://ow.ly/Puhf300iRJx16:15 - 17. Mai 2016 · Details0 Retweets 0 Gefällt mir
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What Are You Willing To Sacrifice To Find Happiness?
#leadershiphttp://buff.ly/1snNtbV15:07 - 17. Mai 2016 · Details0 Retweets 0 Gefällt mir
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The Secret To Being Happy At Work http://www.callcentrehelper.com/the-secret-to-being-happy-at-work-86858.htm …
#custserv#leadership0 Retweets 0 Gefällt mir -
"Being positive won’t guarantee you’ll succeed. But being negative will guarantee you won’t."
#leadershippic.twitter.com/ggiQCEg2Tj
06:06 - 17. Mai 2016 · Details3 Retweets 4 Gefällt mir -
Peter Gregg folgt jetzt Ran Ofek, Bradley Szymanski, slalom und 28 andere
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@RanOfekDigital
#Marketing Manager@NICE_Systems managing#B2B#SocialMedia and#Web#UX http://linkedin.com/in/ranofek http://instagram.com/ranofek and amateur#photographer -
@EnlightenedBradLeader of the Ongoing Enlightenment
#Entrepreneur#Inspired How can i help YOU? Send me a message! On a mission to radically revolutionize the education system.
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5 Ways To Turn Self Doubt Into Self Confidence
#leadershiphttp://buff.ly/1rHXVLd08:24 - 12. Mai 2016 · Details1 Retweet 2 Gefällt mir
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"The moment when you want to quit is the moment when you need to keep pushing." — Unknown
#leadership#gritpic.twitter.com/xJC32xuPWX
05:39 - 12. Mai 2016 · Details2 Retweets 6 Gefällt mir -
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5 Habits Of Great Leaders
#leadershiphttp://buff.ly/21OHpWd15:07 - 9. Mai 2016 · Details2 Retweets 2 Gefällt mir
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Science Says You Shouldn't Work More Than This Number of Hours a Day
#leadershiphttp://buff.ly/1rKIXnE09:57 - 9. Mai 2016 · Details0 Retweets 0 Gefällt mir
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4 Reasons You’re Losing Motivation at Work
#leadership http://buff.ly/1WkwaFO0 Retweets 0 Gefällt mir -
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How To Get Your Lazy Coworkers To Pull Their Own Weight
#leadershiphttp://buff.ly/1Tx3iD909:57 - 8. Mai 2016 · Details0 Retweets 0 Gefällt mir
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I earn
@AmericanAir#AAdvantage miles to celebrate milestones like __________.#MilesForMilestones#Promotion http://bit.ly/1MZqFsz0 Retweets 0 Gefällt mir -
Peter Gregg hat Rob Hudson retweetet
Peter Gregg hat hinzugefügt,
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"Your present circumstances don't determine where you can go; they merely determine where you start."
#leadershippic.twitter.com/KsSRzO7qQ7
06:05 - 4. Mai 2016 · Details4 Retweets 3 Gefällt mir -
A10. For one of my faves, they need to integrate their systems so that all of their divisions/companies can access same info
#custserv2 Retweets 4 Gefällt mir -
A8. LISTEN, recap, document, dont transfer to other areas to rehash again. Online/chat, make ensure entry data makes to agent
#custserv0 Retweets 1 Gefällt mir -
A6. Text based surveys, post chat surveys and social will be core for them
#custserv0 Retweets 0 Gefällt mir -
A4. We do through the websites, FAQ as well as very robust communities online where they can search or discuss with an expert
#custserv1 Retweet 4 Gefällt mir -
So How Many Millennials Are There in the US, Anyway?
#custservpic.twitter.com/ENdh1GMdSG
18:23 - 3. Mai 2016 · Details21 Retweets 7 Gefällt mir -
A3. As technology advances,mobility and accessibility improve - there will be shifts and changes that are not generation dependent
#custserv0 Retweets 0 Gefällt mir -
A2. As our customers shift channels, we will adapt and shift resources with them. Generation agnostic - is about cust preference
#custserv3 Retweets 4 Gefällt mir -
A1. Text would be the preference. Research would indicate such. Chat, social then phone on preferred order. Will see if it changes
#custserv0 Retweets 0 Gefällt mir -
Peter Gregg hat Amy Cuddy retweetet
Are You Too Stressed to Be Productive? Or Not Stressed Enough?https://twitter.com/amyjccuddy/status/727472969438625792 …
Peter Gregg hat hinzugefügt,
Amy Cuddy @amyjccuddySome thouhts (and a quiz!) on the "optimal" level of stress, from colleague@francescagino in@HarvardBiz https://hbr.org/2016/04/are-you-too-stressed-to-be-productive-or-not-stressed-enough …0 Retweets 0 Gefällt mir -
"A stumbling block to the pessimist is a stepping stone to the optimist." - E. Roosevelt
#leadershippic.twitter.com/Lxv6ZYZyjk
05:55 - 3. Mai 2016 · Details2 Retweets 2 Gefällt mir -
Great meeting with Elaine R of
@NICE_Systems looking at back office visibility, workflows. Looking forward to follow up at Interactions1 Retweet 1 Gefällt mir -
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10 Habits of Well-Liked Bosses
#leadershiphttp://buff.ly/1Z3Gijs10:34 - 2. Mai 2016 · Details0 Retweets 0 Gefällt mir
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5 Warning Signs You May Have Too Much Stress In Your Life
#health#leadershiphttp://ow.ly/4nkvDS10:00 - 2. Mai 2016 · Details0 Retweets 1 Gefällt mir
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9 Simple Ways to Maximize Your Customer Survey Results
#custservhttp://buff.ly/1TG6LlM09:57 - 2. Mai 2016 · Details0 Retweets 0 Gefällt mir
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Google Chrome dethrones Internet Explorer to become undisputed browser champion
#techhttp://buff.ly/1SGtAXy09:36 - 2. Mai 2016 · Details0 Retweets 0 Gefällt mir
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Who is your most important customer? Chances are they work right next to you! http://bit.ly/1SXUne3 RT
@DisneyInstitute0 Retweets 0 Gefällt mir -
The past is your lesson. The present is your gift. The future is your motivation. pic.twitter.com/0g5q1RTDst RT
@RebekahRadice#leadership
08:22 - 2. Mai 2016 · Details0 Retweets 0 Gefällt mir -
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Want to Change ‘Everything’? Just Do This One Little Thing
#leadershiphttp://buff.ly/1Tox0ur18:46 - 1. Mai 2016 · Details1 Retweet 1 Gefällt mir
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4 Ways to Find Passion and Purpose in Your Life
#leadershiphttp://buff.ly/1VZSqnr06:54 - 1. Mai 2016 · Details1 Retweet 1 Gefällt mir
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"PRESENCE feels at once concrete and inspiring, simple but ambitious-above all, truly powerful." ~NY Times Buy here: http://amycuddy.com/presence/
93 Retweets 228 Gefällt mir -
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Please share for my students!http://www.donorschoose.org/project/building-collaboration-creativity-and/1952369/?utm_source=dc&utm_medium=proposal&utm_campaign=twitter&rf=twitter-siteshare-2016-04-proposal-teacher_1736486 …
07:38 - 30. Apr. 2016 · Details4 Retweets 3 Gefällt mir
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Amy Cuddy, Body Language Expert, Reveals What It Takes to Have ‘Presence’
#leadership#feedly http://buff.ly/1WZSwLC@amyjccuddy@TEDTalks0 Retweets 2 Gefällt mir -
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Baby
#Boomers, Just Eclipsed by#Millennials, Will Soon Be Eclipsed by#GenZ - WSJ http://on.wsj.com/1rH3v0H RT@MarshaCollier11:34 - 30. Apr. 2016 · Details0 Retweets 0 Gefällt mir
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Thank you
@amyjccuddy -Listened to the#presence audiobook the last couple of weeks and it was amazing and impactful. Buying more for others0 Retweets 2 Gefällt mir -
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Organizational decision-making drives customer loyalty
#custserv http://buff.ly/1WYgiYb0 Retweets 0 Gefällt mir
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Peter Gregg
Disney Institute
Marsha Collier
Amy Cuddy
Amy Harris