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User's Guide

Call US and Available Time

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(65-6500-4440)

Available Time week day
09:00~12:00 13:00~18:00

Welcome to Qoo10 Help Section.

Help Section is designed to provide you with all the answers to your questions.

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Frequently Asked Questions Top 10

  1. 1 How to report Return/Exchange claim
  2. 2 Payment methods
  3. 3 How to check the cancelled orders
  4. 4 What is option fee?
  5. 5 How can I use Qoo10 on mobile?
  6. 6 How to place in order on Qoo10
  7. 7 How does the refund process work?
  8. 8 How to post the inquires to the seller?
  9. 9 How to check the completed orders (For registered members)
  10. 10 How to check the completed orders (For guest accounts)

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Notice

No. Title Date
1764 Qoo10 Tokyo Week Lucky Winners Jul 19, 2017
1727 The Straits Times (Business Section) - Ding-dong... It's durian at the door: King of fruits delivered fresh as more sellers go online May 12, 2017
1726 Singapore Business Review (SBR) - E-commerce market set to expand by 11.2% until 2021 May 04, 2017
1720 The New Paper Singapore - E-commerce key survival May 04, 2017
1713 Qoo10 wins Best Electronics Shopping Portal (Singapore) award at the Hardwarezone Tech Awards 2017! Apr 20, 2017