Zendesk Voice

Talk it out

Connect with customers on a phone support solution built right into Zendesk.

A phone conversation is a powerful way to solve a problem—even in the age of email and social media. When customers get help over the phone, agents can resolve complex issues faster and deliver personalized support. Make those conversations happen easily and efficiently with Zendesk Voice.

Smooth operator

Zendesk Voice is cloud-based call center software integrated with Zendesk, so agents can provide phone support from the same platform they use to manage all other channels. With full customer history, automatic ticket creation and call recording, agents can focus on conversations instead of workflow.

“Zendesk Voice allows our team to deliver excellent customer experiences as our business continues to grow. Our agents have everything they need -- customer history, order details and previous tickets -- all in one place, for fast, personal support.”

– Mina Aiken, Director of Customer Experience, Taylor Stitch

Keep in touch

Having the right tools is the key to keeping phone support running smoothly. Zendesk Voice offers flexible IVR, group routing, and real-time queue monitoring to avoid bottlenecks. And with analytics that deliver insight into what’s happening, support teams can continue to provide flexible, powerful support as businesses grow and change.

Come as you are

Zendesk Voice is a VoIP system, so setup only takes a few minutes—there’s no need to hire additional technicians, retrain agents, or engage new vendors. The only thing a support team needs to get started is an internet connection, a headset, and ears that are ready to listen.

See for yourself

Schedule a Demo