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inContact Call Center Software
General videos from inContact, and videos related to software.-
SLC Problem Solved Tour-Improving Close Rates in Your Call Center - Duration: 12 minutes.
Shaun Sanislo, Sales Manager, VacationRoost, Improving Close Rates in Your Contact Center -
Increase Customer Satisfaction and Leverage Costs by Integrating CRM and Call Handling - Duration: 54 minutes.
David Myron from CRM management talks about improving customer relationship management while keeping cost under control. Discover more at http://www.incontact.com/on-demand-call-center-software/int... -
We Are InContact - Duration: 6 minutes, 52 seconds.
Welcome to InContact. Who are we? Watch and find out! Discover more at http://www.incontact.com/tour -
ICUC 2010 Highlight Video - Duration: 2 minutes, 13 seconds.
A video highlighting the 2010 InContact User Conference. For info on the 2011 ICUC check out http://blog.incontact.com/blog/heather-hurst/registration... -
Webcast - The Cloud Contact Center Company - Duration: 3 minutes, 9 seconds.
Want to learn more about how inContact can help you increase profitability? Watch this webcast from CEO Paul Jarman to learn more. -
Atlanta Problem Solved Tour: Why Not Use The Cloud? - Duration: 18 minutes.
Barry Ogletree of Overby-Seawall talks about using the Cloud, and gives real life examples of how to sell executives on the Cloud.
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Contact Center Customer Testimonials
inContact customer testimonials-
FamilySearch handles 10% more calls with inContact Agent for Salesforce® - Duration: 110 seconds.
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United Way Austin Increases Speed to Answer by 26% with inContact - Duration: 2 minutes, 38 seconds.
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Mitchell Improves Customer Satisfaction by 10% with inContact Agent for Salesforce® - Duration: 3 minutes, 1 second.
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New Balance Integrates their CRM and Contact Center with inContact - Duration: 109 seconds.
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Konica Minolta Tracks Key Metrics with inContact - Duration: 88 seconds.
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Young Living Builds Customer Relationships With inContact - Duration: 118 seconds.
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Customer Perspectives of ICUC – inContact User Conference - Duration: 98 seconds.
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How to use Personal Connection™ for Proactive Customer Service - Duration: 108 seconds.
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Reduce Your Cost Per Call with inContact's IVR Software - Duration: 2 minutes, 18 seconds.
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Benefits of Moving Your Call Center to the Cloud - Duration: 2 minutes, 13 seconds.
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inContact Customer Testimonials: Contact Center Reporting - Duration: 2 minutes.
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inContact Customer Testimonials: Workforce Management & Optimization - Duration: 3 minutes, 8 seconds.
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Customer Service
Videos from inContact relating to customer service-
SLC inContact Problem Solved Tour-Bridging the Gap Between Agents and Customers - Duration: 12 minutes.
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DC Road Tour-Protocol Customization & Its Role In Crisis Scenarios - Duration: 20 minutes.
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Atlanta Problem Solved Tour: Using Technology To Provide Differentiated Customer Service - Duration: 19 minutes.
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Atlanta Problem Solved Tour-Leveraging Technology To Stay Customer Focused - Duration: 15 minutes.
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Webinar-Customer Self-Service and the Contact Center - Duration: 1 hour.
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Differentiate through Superior Customer Support - Duration: 7 minutes, 8 seconds.
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Increase Customer Satisfaction and Leverage Costs by Integrating CRM and Call Handling - Duration: 54 minutes.
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LA Problem Solved Tour-Major Trends in Customer Service - Duration: 24 minutes.
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Webinar-Have You Earned Your Customers' Trust? - Duration: 55 minutes.
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DC Road Tour: Major Trends in Customer Service - Duration: 19 minutes.
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Major Trends in Customer Service - Duration: 28 minutes.
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DC Road Tour-The "Wow" Factor & How to Measure It - Duration: 13 minutes.
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Our IVR (Interactive Voice Response)
Our IVR (Interactive Voice Response) software reduces your cost per call by letting customers choose the type of help they want such as self-service or speaking to an agent. Not only will our IVR software free up your agents to handle more complex cases, but customers can quickly self-solve basic issues like bill pay, account inquiries, and more.-
Dallas Problem Solved Tour: Creating A Winning IVR - Duration: 14 minutes.
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IVR: Making It Work For You & Your Customers - Duration: 58 minutes.
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Top Five Ways to Ensure IVRs Don't Irritate Your Customers - Duration: 4 minutes, 25 seconds.
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ICUC 2010 Training - Duration: 10 seconds.
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Austin - Delivering a High-Touch Self-Service Experience Through Your IVR - Duration: 19 minutes.
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Cloud-based call center/Hosted call center
Information on using the cloud and hosted call centers-
Making The Switch From Premise To Cloud - Duration: 21 minutes.
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SLC Problem Solved Tour-Improving Close Rates in Your Call Center - Duration: 12 minutes.
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Atlanta Problem Solved Tour: Why Not Use The Cloud? - Duration: 18 minutes.
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Atlanta Problem Solved Tour-Leveraging Technology To Stay Customer Focused - Duration: 15 minutes.
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inContact Automated Call Distribution - Duration: 69 seconds.
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Advantages of the Cloud: Call Center Software Solutions - Duration: 2 minutes, 32 seconds.
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How to Choose the Right Cloud Call Center Solution - Duration: 116 seconds.
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Agent Retention
Videos relating to agent retention-
Five Ways to Transform & Improve Your Call Center Culture - Duration: 16 minutes.
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NYC Problem Solved Tour - Flexibility Across Multiple Contact Centers - Duration: 13 minutes.
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Webinar - Pairing Quality Management With Customer Feedback - Duration: 52 minutes.
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Demo - inContact Training - Duration: 51 seconds.
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Demo - inContact Workforce Management - Duration: 97 seconds.
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Demo-inContact Hiring - Duration: 3 minutes, 30 seconds.
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inContact Workforce Management - Duration: 97 seconds.
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inContact Training - Duration: 51 seconds.
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