Moving?
Unpack the power of Fios at your new home.
“Highest Residential Internet Service Satisfaction in the East, Four Years in a Row^”
^Verizon received the highest numerical score among 6 companies in the East in the J.D. Power 2013-2016 U.S. Residential Internet Service Provider Satisfaction Study. 2016 study based on 24,203 total responses, measuring the opinions of customers with their internet service provider, surveyed November 2015- July 2016. Your experiences may vary. Visit jdpower.com.
Important things to know
How soon can I have my Fios service installed at my new home?
You’ll be able to choose the installation date that’s closest to our move-in date after you submit your online order. Verizon offers night and weekend appointments, and same-day appointments may even be available. Once you select your date, you’ll receive an email confirmation within 24 hours.
Is there a difference if I’m a new or existing customer?
A little. If you’re already a Verizon customer with existing service at your current residence, you’ll first need to disconnect your service before transferring it to the new home. If you are new to Verizon, all you need is your address to get started. New or existing, all customers get great deals on fiber optic internet, TV and Digital Voice.
When should I set up my Fios internet at my new place?
We recommend a two-week lead time for setting up Fios in your new home, and we’re here to make the process fast and easy. If you’ve already moved in, you can get started right now. Verizon offers night and weekend appointments, and same-day appointments may even be available.
Can I install the equipment myself?
If your new home is already wired for Fios, we’ll send you a kit with everything you need for self-installation, plus easy-to-follow instructions and pictures. If you’d rather have a technician come to your home, you can schedule a visit at a time that’s convenient for you.
Can my Fios internet, TV and phone services be activated at my
new home before the current resident moves out?
The current resident’s Verizon services must be disconnected before your new services can be activated. Once you complete your order online, Verizon will contact the current resident to arrange for their services to be disconnected.
Tips for your Fios installation
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Follow these simple steps to get your internet, TV and phone services up and running.
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Confirm that Fios is available in your new area.
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Choose a service plan from the offers available on the Verizon site.
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Place your order online immediately and schedule the services to be activated on or before move-in day.
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Download the free Fios Mobile app to your smartphone or tablet and start watching TV right away – even before your service is installed.
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Decide where you want your TVs and the most convenient locations for your router and modem.
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On the day of the installation, make sure your electricity is turned on and your equipment is unpacked and ready when the technician arrives.
Installation
- Self-Install
- Professional Install
If your home is already wired for Fios (we’ll let you know during ordering), you can get connected in about
30 minutes-whenever you want.
Get ready
We’ll ship your equipment, cables and easy instructions.
Plug in
An Ethernet cable connects your router to your computer. No added tools required.
Power on
Follow the onscreen instructions to activate and you’re good to go.
Self-install option is base on eligibility and will be determined at time of order.
When you order Fios, you can select the 2-hour arrival window that works best for your schedule.
Choose your date
When you order Fios, you select the two-hour arrival window for your installation that works best for your schedule.
Get ready
On install day, a Fios tech will connect your services. We recommend reserving up to 6 hours if you’re installing both Fios Internet and Fios TV services. Be sure to have someone 18 or older present. We’ll even help set up your devices to your new Wi-Fi.
Take a test drive
The Fios tech will test your connections and equipment, give you a demo of your services, install Wi-Fi on your devices, and answer all your questions.
More of what makes Fios, Fios
Fios apps
Watch shows, set your DVR, pay your bill and get live help - all from your mobile device.1
Around-the-clock tech support
24/7 tech support by phone, online support and through your TV with our exclusive In-Home Agent tool.
Wi-Fi help
Our techs will set up Wi-Fi on your devices.
1 For Fios Mobile: Verizon Fios TV subscription required and only available on select devices. Subscription to premium movie channels or highest-tiered TV package required to access certain channels. NFL Network and NFL Redzone streaming only available on tablets. Fios On Demand service usage and content availability restrictions apply. Wireless data charges may apply.
