Help Center

Using the tracking number automatically assigned to your shipment, visit your country’s UPS homepage and enter the number in the track window. You can enter multiple track numbers if needed. You'll be able to see the shipping date, the current location of the package, the estimated arrival date, and verify the arrival of your shipment. If you're using Quantum View Manage®, WorldShip®, UPS CampusShip® or UPS My Choice®, you can set preferences to receive email or text notifications.

UPS may contact customers and others by telephone about UPS products, services, and special offers. You may make a request to be added to our "Do Not Call" list by contacting 1-800-PICK-UPS®. You should provide us with your name, address, and telephone number. Allow up to 30 days after you made your request for your name to be removed from any sales or communications programs underway. UPS may continue to contact customers by telephone and mail for billing, services, and other communications.

Shipping cost depends on origin, destination, service, package weight, and other considerations. Calculate Time and Cost helps you compare delivery times and published rates for sending UPS shipments to destinations around the world.

Logged-in customers can order free envelopes, boxes, tubes, forms, and labels and charge the supplies to a payment account or other payment method.

Check out your available options, choose what you need, and add the desired quantity to your order. Once you’ve submitted the order, you can add any of your items to a Quick List of frequently used supplies for easier reordering.

You can help make sure that your package arrives safely and on time with these packaging guidelines and procedures developed from UPS research.

• Use a rigid box with flaps intact.
• Remove any labels, hazardous materials indicators, and other previous and now irrelevant shipment markings from the box.
• Wrap all items separately.
• Use adequate cushioning material.
• Use strong tape designed for shipping.
• Do not use string or paper over-wrap.
• Use a single address label that has clear, complete delivery and return information.
• Place a duplicate address label inside the package.

Visit the Shipping Dangerous Goods Guides to review current information and user guide for safety and processes for successfully shipping hazardous materials domestically and internationally.

If your shipment is expected to be in transit for more than a day between tracking scans, we will display the day and date of the Next Expected Tracking Event in the Shipment Progress area. This message does not mean that your shipment is behind schedule or stopped moving; it simply means that the tracking label might not be scanned for a while. We display the Next Expected Tracking Event so you can rest assured that your shipment is still moving even though no new tracking scans may appear for a while.

Your package is still within the UPS network and, unless otherwise noted, should be delivered on the scheduled delivery date. Shipment movement information is captured each time a tracking label is scanned in the UPS delivery system. There may be several days between scans if the shipment is going cross-country or moving between countries.

If your shipment is expected to be in transit for more than a day between tracking scans, we will display the day and date of the Next Expected Tracking Event in the Shipment Progress area. This message does not mean that your shipment is behind schedule or stopped moving; it simply means that the tracking label might not be scanned for a while. We display the Next Expected Tracking Event so you can rest assured that your shipment is still moving even though no new tracking scans may appear for a while. 

The driver will try to leave your package out of plain sight for safety, so start by doing a little investigative work. Check all exterior doors and anyplace where the package could be placed. If you are still unable to locate the missing package, contact the sender to start a package investigation.

If ups.com Tracking shows that you have an "exception", it means an event or situation, such as a customs delay, may cause your delivery to be rescheduled. Check the Shipment Progress section in Tracking for details about changes in delivery schedule. Shipment movement information is captured each time we scan your tracking label in the UPS delivery system. There may be several days between scans if the package is going cross-country or moving between countries.

When you register on ups.com, you'll be able to store your address book online, print labels, and request tracking notifications. Depending on how much you ship and the level of support you need, you have the option to add functionality by signing up for a UPS Account, which will enable billing. Once your account is approved and you receive an account number, you can enroll in the UPS Billing Center for Small Packages, Freight or Supply Chain solutions. Be sure to add your accounts to your ups.com Profile and customize your dashboard with widgets that provide quick access to shipping, tracking, and billing capabilities.

Select the End of Day button on the Home tab. The End of Day Processing window will prompt, "Are you ready to close today's shipping and send shipment information to UPS?" Select Yes to electronically send your shipment information to UPS and to print the End of Day reports.

Give your UPS driver the Pickup Summary Barcode Report and High Value Report (if printed) to take with the shipments. Keep the Daily Shipment Detail Report for your records (if you selected to print this report on the Shipment Detail Report Setup tab of the System Preferences Editor window).

For step by step instructions, go to Help Using WorldShip.