Dan.com Reviews

EDIT: they later apologized, fixed the situation, and explained that it was a technical error. The full story is below.

We were leasing a domain name for several months, but they canceled it without any reason, notification, or explanation. One day, the domain just stopped working. We even have 2-day-old emails from their team saying that we made the last payment. Now, our website and all email profiles are not working. If you are considering partnering with DAN.com or GoDaddy, we would definitely not suggest it. We spent several months building our website and gaining customers, as well as hundreds of euros, and now everything is gone.

Date of experience: December 16, 2024

I am deeply frustrated with the terrible experience I have had with dan.com, afternic, godaddy and the associated services during what should have been a straightforward domain ownership process. Here is the detailed sequence of events that unfolded:

Initial Lease-to-Own Setup:
I had purchased a domain on a lease-to-own plan through Dan.com, paying installments for 10 months without fail. Unfortunately, when my card expired, I missed the 11th installment. Despite this, I still had a 12-day grace period to make the payment and secure the domain.

Migration Confusion:
During the grace period, I received an email from Dan.com informing me that the domain had been migrated to GoDaddy. I was instructed to create a GoDaddy account and make all future transactions there. I promptly followed the instructions and created the account, but the domain did not appear in my GoDaddy account, preventing me from making the payment.

The Endless Blame Game:
Seeking help, I contacted Dan.com support and was redirected to Afternic. Afternic, in turn, redirected me to GoDaddy. GoDaddy then sent me back to Afternic. This endless cycle of finger-pointing continued for over a week, wasting precious time while my domain hung in limbo.

Domain Listed for Sale:
Eventually, I discovered that the domain had been listed for sale on GoDaddy. On December 19th, I purchased the domain outright (Order Number: 3471673226), thinking this would finally resolve the issue. However, even after successfully completing the purchase, the domain has not been transferred to my account.

Lack of Accountability:
GoDaddy claims that Afternic is responsible for the domain transfer, while Afternic insists it is GoDaddy’s responsibility. I have been following up relentlessly, only to be told that the transaction and transfer team is trying to contact the seller for the transfer. This lack of accountability and clear communication between teams is simply unacceptable.

Impact on Business:
My business activities are at a complete standstill due to this delay. We have now lost almost two weeks in this chaotic and poorly handled process. This has caused significant disruption, financial loss, and immense frustration.

Final Thoughts:
The migration from Dan.com to GoDaddy has been nothing short of a disaster, and Afternic’s role in this process has been utterly disappointing. The lack of coordination, accountability, and urgency has turned a simple domain transaction into a nightmare.

I urge dan.com and its associated partners to take immediate action to resolve this situation. Customers should not have to endure such poor service and endless delays. This experience has left me questioning the reliability of your services, and I cannot recommend them to anyone based on my ordeal.

Date of experience: December 12, 2024

This has been the worst domain experience I've had in over 25 years of building websites. They were acquired by godaddy and during their migration - still ongoing - I have had no access to my account dashboard in a month. The communication on the migration is poor. I've had to figure out a hacky solution in order to manage - which is extremely unstable and disruptive to my business. Their customer service is dismissive and take a full day to respond.

Buyer beware. I'll be glad when I'm dealing directly with GoDaddy and not them.

Date of experience: November 21, 2024

I always to push myself to the edge to make ready for struggle at anything I face. kindly trust that every abilities can be brought up by ourself with consistency
empathy, strength that transforms from emotions, and passions. Outermost is attitude ,self respect, with honest to achieve the goals,no matter what your goal is, please keep mine above, get it from my whole life experiences. Cheers! All

Date of experience: December 15, 2023

I ordered an e mountain bike via the cycle to work scheme. Cycle Solutions kept in touch throughout the ordering process to delivery. Could not have been more helpful. Delivery was the problem. Unfortunately CS have chosen to use TNT as their courier. It took one week to transport the bike from Wales to Scotland with delivery to wrong depots etc. I won’t elaborate how useless TNT are as a logistics outfit. Suffice to say they are dire. I have marked down one star for this reason. CS I urge you to sever ties with TNT. They are the reason for the majority of your negative reviews. You deserve to partner with a better courier.

Date of experience: May 29, 2024

Best company of its kind. There is not any company like Dan.com as of today.
Here are some of the things that I like about dan.com:

1. Payment on time
2. High quality traffic
3. Integrated with Afternic, so you are in front of 40+ million visitors
4. High quality customer service
5. Sleek and intuitive UX dashboard
6. Reliable and high speed website
7. High probability of sales if you have some high value domain names

Date of experience: June 17, 2024

Best company of its kind. There is not any company like Dan.com as of today.
Here are some of the things that I like about dan.com:

1. Payment on time
2. High quality traffic
3. Integrated with Afternic, so you are in front of 40+ million visitors
4. High quality customer service
5. Sleek and intuitive UX dashboard
6. Reliable and high speed website
7. High probability of sales if you have some high value domain names

Date of experience: June 30, 2023

team and overall a pretty seamless process. A few things that could be better:

1. Dan.com doesn't fully authenticate ownership of the domain until the time of purchase so felt it was up in the air until the transaction was fully done

Overall pretty good though and felt pretty safe through the whole process

Date of experience: December 05, 2023

We have been using DAN for years to buy and also sell domain names. Legitimate marketplace. Top-notch support and great UX. Recommend to anyone. We know dozens of others who also use DAN regularly. If you are looking to buy a domain then DAN is one of the best platforms to use, If not, The Best.

Date of experience: June 01, 2024

Luis has been a very helpful agent with all my issues during my leasing process, all the way up to moving time. I sincerely hope you keep Lewis for a very very long time because he is truly one of it's kind. ⭐⭐⭐⭐⭐

Date of experience: July 03, 2024

Buying a domain through Dan.com is simple and straightforward.

From a buyer's perspective the process was transparent, easy, and safe.

Really cool experience! Great customer service too.

Date of experience: July 01, 2024

It was going well, but they kind of messed up with me lately. Their "domain specialists" didn't really get how different TLD rules work. Thankfully, I finally got the domain under my name, but only after a lot of back and forth between me, Dan, and the seller. The seller was not very responsive, but that didn't let Dan off the hook.

I already left a review before and got a pretty lame-A response from Dan here on Trustpilot. Seriously, Dan, cut the games and just sort out your stuff – it'll be way better for your business.

Date of experience: August 23, 2023

Sold a few domains through Dan, but my last sale after 20 days is still pending. Has been transferred to the new owner long time ago but DAN still has to verify with afternic. Both of them are under the Godaddy umbrella so I wonder what the delay is. Have pulled all my domains from them. Going to sell them through another broker or directly as I have done in the past. A three star rating as I did not have issues in the past, but now they pass on the buck to someone else

Date of experience: May 31, 2024

Excellent! Superb customer service, helped guide us through the domain transfer with ease. I would definitely use Dan for future domain needs. Thank you for creating a process that is easy for your customers to navigate.

Date of experience: August 20, 2023

From making my initial purchase with this company to receiving the product the whole experience has been brilliant . The speed of delivery was outstanding and the product itself is excellent . Big hands up and well done from myself

Date of experience: September 30, 2023

Dan is pretty platform for buyer and seller.
I sold and bought domain from Dan.com.
Their live chat support is excellent and this website 100% secure.
Thank you DAN

Date of experience: August 30, 2024

When weighing Sedo against Dan for domain transactions, the absence of country views on Dan is a notable drawback. I hope Dan integrates this feature in the future for a better user experience. Despite this, I lean towards Dan over Sedo due to its unique advantage of allowing payments in the currency of choice, a feature Sedo lacks. Additionally, while Sedo provides detailed website traffic insights, including countries of origin and the referring URLs, Dan could improve by incorporating such analytics. Overall, Dan's flexible payments make it my preferred choice for domain transactions.

Date of experience: February 22, 2024

Many thanks to reception staff and room service, they are excellent and very nice team
Thank you this hotel are deserve more than 3 stars

Date of experience: August 15, 2024

The review below was meant for a different site. So so sorry. If you read it and it put you off, re think because it was posted by a silly billy who can't read that well.



I had a go at the trial but decided I didn't like it so I canceled. Not only was I charged twice for the trial, I have also had two full payments come from my account. This is totally absurd and I cannot afford to pay it. I have tried to call but the number wouldn't work, I have also sent an email and left a message on the website. I am totally at a loss.

Date of experience: October 03, 2023

Seamless and very quick transaction. I have done a few transactions with Dan both as seller and buyer and find them extremely efficient. Highly recommended.

Date of experience: August 26, 2023