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Customer Service

There are several ways to reach us for help.

E-mail

For almost any issue, you can e-mail us and we'll get back to you as soon as we can. Fill out our online contact form to send us e-mail.

Phone

For travel information, including directions and travel times, call RTA Travel Information at:
1-312-836-7000

For questions regarding Ventra (our fare payment system), call:
1-877-NOW-VENTRA  (1-877-669-8368)

For CTA Customer Service, including non-Ventra fare payment issues, lost & found, or service-related issues, call:
1-888-YOUR-CTA  (1-888-968-7282)

Notes

1. The RTA Travel Information Center is open from 5:00a to 1:00a, every day.
2. CTA Customer Service hours are from 7:00a to 7:00p, on weekdays (excluding holidays).
3. If calling from a number based outside of the United States, call +1 312 836-7000 for travel information.

Deaf/hard-of-hearing TTY:

For travel information, including directions and travel times, call:
1-312-836-4949

For CTA Customer Service, including lost & found, or service-related issues, call:
1-888-CTA-TTY1   (1-888-282-8891)
711 (relay service)

Additional info

Filing a Title VI complaint

You can file a complaint if you believe you were subjected to discrimination based on your race, color, or national origin. See: Title VI Policy and procedures for filing a Title VI complaint