Our DNA
Focus on Customer
Growth Mindset
Make It Happen, Make It Better!
Our Characters
Humble
like a tree, root to the earth.
Determination
like water, flowing relentlessly.
Passion
like fire, blazing furiously.
Speed
like wind, swift and gusty.
Courage
like voyager 1, fearlessly exploring space.
Our Spirit
At Tokopedia, we believe that developing into a better human being is a never-ending journey that can only be achieved with the sincerity to share like a teacher, and a desire to always learn like a student.
Agile Culture
Tokopedia's product development adopts agile concepts. We work in small teams, consisting of knowledge workers who continuously deliver useful products. We are agile!
Intrapreneurship
We support every Nakama who has an entrepreneurial spirit. Tokopedia tries to facilitate this, by allowing anyone to present their ideas in front of the whole Nakama. Your idea could be one of the new ecosystems to be developed in Tokopedia. Dare to try?
Nakama Awards
We always appreciate hard work. In this twice-a-year event, we appreciate every Nakama who shines and makes outstanding contributions to the company.
Leadership
We, at Tokopedia, believe that a good leader is a leader who is able to nurture other leaders from within. We believe the only way to achieve that is by building an environment that provides opportunities and trust.
Initiative instead of A-Z job desc
We give each Nakama the freedom to solve problems, instead of instructing you with fixed job descriptions. Tokopedia is driven by individuals who always take the initiative without waiting for orders.
KPI - You set your own goal
Every 3 months, we write ambitions and goals we want to achieve in the KPI. At Tokopedia, we always challenge ourselves to continuously develop.
Constellation instead of Pyramid
Each individual in the constellation within the company has the right to voice their opinions and catapult creative ideas. We call it, the Nakama Management.
What Success is for Us
“There are some things success is NOT. It's not fame. It's not money or power. Success is waking up in the morning so EXCITED about what you have to do that you literally fly out the door. It's getting to WORK WITH PEOPLE you LOVE. Success is connecting with the world and making people feel. It's finding a way to bind together people who have nothing in common but a DREAM. It's falling a sleep knowing you did the BEST JOB you could. Success is joy, and freedom, and FRIENDSHIP. And success is love.”
~ Allison Burnett
Available Jobs
Technology
Site Reliability Engineer
As a member on the Site Reliability Engineer team, you will work on large-scale system design and troubleshooting, and be fluent in systems programming and/or automation. You will have a desire to tackle the complex problems of scale which are unique to Tokopedia.Responsibilities Design, write and deliver software to improve the availability, scalability, latency, and efficiency of Tokopedia's services. Solve problems related to mission critical services and build automation to prevent problem recurrence; with the goal of automating response to all non-exceptional service conditions. Influence and create new designs, architectures, standards and methods for large-scale distributed systems. Engage in service capacity planning and demand forecasting, software performance analysis and system tuning. Conduct periodic on call duties using a follow-the-sun model. Requirements Bachelors degree in Computer Science or related technical field, or equivalent practical experience. Experience in one or more of: C, C++, Java, Perl, Python, Go, or scripting experience in Shell and Perl. Experience working with Unix/Linux systems from kernel to shell and beyond, with experience working with system libraries, file systems, and client-server protocols. Networking: experience with network theory e.g. TCP/IP, UDP, ICMP, etc., MAC addresses, IP packets, DNS, OSI layers, and load balancing.
Find out more →Mobile Engineer - iOS
Ever dreamed involved in the development of application you downloaded and enjoyed by millions of people in Indonesia? Tokopedia offers the opportunity to develop applications that are useful for many people as well as opportunities for the implementation of new technologies every day! You will contribute with the team that is excited and dare to dream big. In addition, you will get new challenges everyday. Responsibilities Plan and build native iOS app. Create reusable, efficient, and performable codes. Collaborate with design team and product team. Requirements Bachelor’s degree in Computer Science or related departments. Have minimum 1 year of experience. Proficient in Objective-C / C++. Experienced in making or integrating API. Able to debug code Experience implement design pattern + clean code is a must
Find out more →Mobile Engineer - Android
Ever dreamed involved in the development of application you downloaded and enjoyed by millions of people in Indonesia? Tokopedia offers the opportunity to develop applications that are useful for many people as well as opportunities for the implementation of new technologies every day! You will contribute with the team that is excited and dare to dream big. In addition, you will get new challenges every day.Responsibilities Develop Tokopedia's application for Android. Able to develop prototype quickly. Excited with clean code and design pattern Requirements Bachelor's degree in Information Technology or related fields. Proficient and experienced in SDK Android. Have high competence in data structure, algorithm, and software design. Familiar with HTML, CSS, JavaScript, SOAP, REST, JSON, Java, Objective-C, or C++ Experienced in integrating API server and social network API. Having portfolio / uploaded apps in play store
Find out more →Senior Data Scientist
The focus of our data science team is to work on highly scalable data-driven products that have massive impact on the business. If you are passionate in finding patterns in big data and developing prediction models, this is the place for you. Tokopedia encourages Nakama to be creative in building products, learning continuously, and solving interesting problems. In here, sky is the limit! Responsibilities Develop robust machine learning models Extract huge volumes of data from multiple internal and external sources. Develop data pipelines and infrastructure to scale and automate the analyses that enable rapid product iteration Work closely with Data Analysts, Software Engineers, and Product Owners to deliver insights and impactful products for Tokopedia. Devise data mining process and architecture Read research papers / article to create the best model / system architecture available Explore and examine data from a variety of angles to determine hidden weaknesses, trends, and/or opportunities. Employ sophisticated analytics programs, machine learning, and statistical methods to prepare data for use in predictive & prescriptive modeling. Requirements Minimum Bachelor’s degree in quantitative field, e.g. Math, Physics, and Computer Science Minimum 1 year of working experience as Data Analyst, Data Scientist, Data Engineer, or similar position Have passion in big data, data mining, and machine learning Proficient in programming language, i.e : Python, R, Scala, etc Have natural curiosity and desire to learn Proficient in several modeling techniques including but not limited to: Clustering, SVM, Linear/Non-Linear Modeling, Random Forests, ANN, etc. High spirit in model testing and validation to create accurate and consistent models Comfortable in mining unstructured dataset and processing it to become usable dataset Familiar with relational/NoSQL database, SQL, and ETL process Good communication skill for both oral and written Have knowledge in big data tools such as Hadoop and Spark is a plus Participation in Kaggle is a plus
Find out more →Software Development Engineer In-Test
You as a test engineer will be working in designing and developing automation test cases for various products in Tokopedia. You may also participate and contribute towards test automation framework development or enhancement. Your contributions in effectively reducing the manual effort involved in testing day to day modules is critical and highly valuable for Tokopedia.Responsibilities: Understand and Apply all the QA processes and testing concepts followed at Tokopedia Understand and participate in design/develop/maintain Tokopedia test automation framework Design/develop/maintain automation test cases for assigned modules Report bugs in phabricator Create documentation for changes made in framework or for any new implementation Work closely with all squads to understand changing requirements and help product qa maintain automation test cases Work with PO and Gate Keepers to enhance and maintain smoke tests tied with deployment Requirements Experience in developing/using web and mobile UI/Functional test automation framework (data driven, key-word driven, etc) Experience or knowledge of mobile apps (iOS and Android) and mobile apps automation tools like Appium, Robotium, Monkeytalk, etc Experience in open source tools like Selenium, Watir, etc (licensed tools like QTP are also considered) Experience in any programming language (java, python, perl, etc) Experience in testing and bug reporting Understanding of testing concepts and testing tools Understanding of SDLC Good to have knowledge on database (mysql, oracle, etc.) and tools like postman, ghost inspector, jmeter, SOAPUI, git, jenkins and some unix commands
Find out more →Database Administrator
You will be a part of a great team who is responsible for designing, implementing, and utilizing strategic performance tuning from various database solution in Tokopedia’s environment. You will also perform day-to-day operation and maintain the system.Requirements Have minimum 2 years of experience in similar position (fresh graduate may also apply). Accustomed to dealing with RDBMS (PostgreSQL / Oracle) for multiple applications that have high rate of data traffic. Have a deep comprehension of the concept of big data and NoSQL databases (MongoDB, Redis, and adoop). It is better if you are proficient in one of it. Proficient in concepting, designing, and implementing database replication and backup strategy. Proficient in shell scripting (Bash / Perl / Python). Able to work in Unix (Linux / *BSD) environment. Able to work in team, always curious with new things.
Find out more →Front-End Engineer
Responsibilities and Requirements: Expertise in one modern clientside javascript framework (react, vue, ionic, angular). Familiar with EcmaScript 6, SASS and Less. Good understanding of asynchronous request handling and AJAX. Ensure the technical feasibility of UI/UX designs. A Passion for performance profiling & optimisation.
Find out more →Software Engineer
As a software engineer, you will bring solutions that change the lives of millions of users. Here at Tokopedia, you will work with a small team and can switch team or projects depending on business needs. We need people who are willing to learn and always eager to tackle exciting problems at a huge scale.Responsibilities Hands on with code in either of GoLang, C, C++, Node.js, Ruby, Python. Multi-programming-lingual. The more the merrier. Comfortable working in a *nix environment & using cli. Eager to learn new tools, techniques, languages, and technologies. Passionate about making a difference to the world. Be able to contribute to system architecture and design. Be able to debug non-trivial application code. Be able to write clear, concise source-code documentation, unit and integration tests. Be able to think beyond code to architecture and user experience. Be able to communicate and coordinate within a team. Build a features, systems Solve technical problems Create scalable back-end Requirements Prior experience with e-commerce or web application development (REST). Contributions to open-source projects (A link to github profile gets extra points). Experience with nginx, postgres, redis, aws, git. Familiarity with unit testing, integration testing, and test-driven development. Experience with HTML5, CSS, JQuery, Bootstrap etc. Knowledge of XHTML, Perl, GoLang, PHP. Knowledge of SQL / NoSQL Knowledge of Unix/Linux environments
Find out more →Technical Architect
Role: Interact with stakeholders, design and technical team members, designing technical solutions. Produce technical designs and architecture that fulfils functional, performance, scale, security and integration requirements. Assessing risks, planning, tracking, and designing solutions to mitigate said risks. Proactively identify issues, review architecture, resolve conflicts, escalate if necessary and work across the organisation. Act as a mentor to the development team - introducing best practices, overseeing the technical implementation with code reviews. Work with QA team with identifying pain points and working with them on testing strategies from a technical standpoint. Job Description: Manage day to day engineering tasks for the team. Technical ownership of one or more than one specific solution area(s). Design and develop new features and products that support productivity, maintainability, interoperability and product growth. Participate in prioritization of technical tasks as well as technical debt. Collaborate with Business and Product teams to identify the business needs and translate them to technical requirements. Conduct, manage and enforce code reviews. Enforce good practices like code review, proper unit tests, code coverage etc. Mentor and guide technical resources in the team. Guide and participate in recruiting best technical talent for the team. Write web services, and other middle-tier framework using relevant technologies (golang). Leverage 3rd party open source and other technologies and languages outside of the core solution. Researching 'off-the-shelf' products to see whether they'll be more suitable than building a new system Develop cutting edge solutions to maximise performance, scalability and distributed processing capability of the systems. Troubleshoot and perform root cause analysis of production issues. Requirements Highly developed problem solving skills, design, planning and organizational skills. Strong design skills, understanding of design patterns and ability to define intuitive and usable software interfaces. Experience implementing high performance and scalable systems and solving scalability issues. Knowledge of technologies which include: Linux, Go (or C/C++), REST, Postgres, MySQL, MongoDB etc.BS or MS in Computer Science or equivalent experience. Strong leadership skills with the ability to lead distributed technical teams while actively interfacing with senior leadership. Strong technical communication skills. Proven deep technical experience in open source technologies and frameworks - both frontend and backend. Proven success working in fast-paced environment with shifting priorities.
Find out more →Software QA Engineer
Responsibilities: Ensure the highest quality standard is met for products cleared for deployment to production. Understands all the testing concepts and different testing methods/techniques and applies them on their respective products. Design and maintain test case documents for the products under test. Identify functionality and UI bugs on testing environments and document them with proper reproducible steps and supporting evidences. Should be able to use test automation tools to automate redundant test cases. Should be able to use web and mobile debugging tools like Firebug, logcat, etc. Should be good at logical and analytical thinking. Open to learning more tools and technologies and taking up higher responsibilities (e.g.: playing scrum master). Requirements Software testing (Manual, Automation, Mobile apps testing). Database fundamentals (SQL). Fresh graduate may apply. Good to Have: Knowledge/Experience in scripting or programming using java, python, php, etc. Knowledge/Experience in Selenium, TestNG, Appium, etc. Knowledge/Experience in testing APIs using tools like SoapUI, Postman, etc. Knowledge/Experience in conducting performance tests using tools like load runner, jmeter, siege, apache benchmark, etc.
Find out more →Senior Database Administrator
You will be a part of a great team who is responsible for designing, implementing, and utilizing strategic performance tuning from various database solution in Tokopedia’s environment. You will also perform day-to-day operation and maintain the system.Responsibilities Develop and support MySQL database replication. Optimize/Tune MySQL database performance. Estimate MySQL database capacities; develop methods for monitoring. database capacity and usage. Establish mechanisms for data backup/restore of relational databases; provide restoration services as needed. Develop and optimize physical design of MySQL database systems. Look at the slow queries and suggest ways to improve the query through partitioning, indexing etc. Develop application-specific fault-tolerant distributed database mechanisms. Requirements Demonstrated experience with relational database physical design. Demonstrated experience with relational database performance tuning. and capacity planning on MySQL based environments. Demonstrated experience with huge databases having heavy read/write. Minimum 3 years experience as a DBA or equivalent. Experience with linux development and production.
Find out more →IT Support Specialist
Responsibilities Oversee the daily performance of computer systems. Answer user inquiries regarding computer software or hardware operation to resolve problems. Enter commands and observe system functioning to verify correct operations and detect errors. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Requirements Bachelor’s degree in Computer Science or related departments. Have minimum 1 year of experience. Familiar with PC hardware, printer, scanner, peripheral equipment, mobile devices (iOS, Android) Understand client pc connectivity - ethernet, TCP/IP, switch, router, etc Knowledge about Linux is required. Excellent in listening skills, understand exactly what customers require. Sociable, communicative, responsible, proactive, friendly, and having a good manner.
Find out more →Data Scientist
The focus of our data science team is to work on highly scalable data-driven products that have massive impact on the business. If you are passionate in finding patterns in big data and developing prediction models, this is the place for you. Tokopedia encourages Nakama to be creative in building products, learning continuously, and solving interesting problems. In here, sky is the limit!RESPONSIBILITES1.Develop robust machine learning models 2.Extract huge volumes of data from multiple internal and external sources. 3.Develop data pipelines and infrastructure to scale and automate the analyses that enable rapid product iteration 4.Work closely with Data Analysts, Software Engineers, and Product Owners to deliver insights and impactful products for Tokopedia. 5.Devise data mining process and architecture 6.Read research papers / article to create the best model / system architecture available 7.Explore and examine data from a variety of angles to determine hidden weaknesses, trends, and/or opportunities. 8.Employ sophisticated analytics programs, machine learning, and statistical methods to prepare data for use in predictive & prescriptive modelingRequirements1.Minimum Bachelor’s degree in quantitative field, e.g. Math, Physics, and Computer Science2.Minimum 1 year of working experience as Data Analyst, Data Scientist, Data Engineer, or similar position3.Have passion in big data, data mining, and machine learning4.Proficient in programming language, i.e : Python, R, Scala, etc5.Have natural curiosity and desire to learn6.Proficient in several modeling techniques including but not limited to: Clustering, SVM, Linear/Non-Linear Modeling, Random Forests, ANN, etc.7.High spirit in model testing and validation to create accurate and consistent models8.Comfortable in mining unstructured dataset and processing it to become usable dataset9.Familiar with relational/NoSQL database, SQL, and ETL process10.Good communication skill for both oral and written11.Have knowledge in big data tools such as Hadoop and Spark is a plus12.Participation in Kaggle is a plus
Find out more →- Site Reliability Engineer →
- Mobile Engineer - iOS →
- Mobile Engineer - Android →
- Senior Data Scientist →
- Software Development Engineer In-Test →
- Database Administrator →
- Front-End Engineer →
- Software Engineer →
- Technical Architect →
- Software QA Engineer →
- Senior Database Administrator →
- IT Support Specialist →
- Data Scientist →
Product
Product Owner
Responsibilities: Collaborate with business stakeholders as well as the project team to create and maintain release roadmaps based on projected team velocity, estimated size of features, and business priority Managing a team of Developers, UX Designers, QA Testers and Content Editors. Setting and maintaining detailed short and long term timelines and managing the project backlog. Participate in sizing meetings, planning meetings, daily Scrums, sprint reviews, and team retrospectives. Inspect the product progress at the end of every sprint to accept or reject completed work. RequirementsRequirements : A minimum of 5 years experience in Project Management or Product Development domain. Experience in founding startup is an added advantage. Experience in coding or/and designing is an added advantage. Expertise in using deep analytics to support decision making. Obsess with metrics and data-driven minded. Expertise in Agile (Scrum) development methodology and experience working with continuous delivery. Ability to give specific and granular direction to UI/UX/Artists, and Developers. Demonstrate the ability to effectively communicate (verbally and in written form) and engage with individuals at all levels of the organization, as well as with internal and external customers.
Find out more →UI Designer
You will be responsible for the Visual design for multi-device.Responsibilities Design Specs for Android/IOS Hi-Fi Graphics / UI assets. Prototypes / proof of concepts. Research future trends and competitor strategy. Concept proposal and mock-ups Requirements Awesome Photoshop, Illustrator skills. Portfolio of Mobile App design. Understated and crisp UI design skills, with a balance of creativity vs standards. Ability to work with corporate branding and App design guidelines. Some understanding of usability / interaction design. Some understanding of wireframes (storyboarding) and human computer interaction principles.
Find out more →Front End Designer
Do you love to design websites in a browser? Are CSS, HTML, and JavaScript have become your everyday main menu? If so, you are the one we’re looking for. As a Frontend Developer you’ll having fun with mockups and building interface using HTML, CSS and JavaScript. Work closely with teams of Designers, Researchers, Engineers and Product Managers throughout the design process—from research, creating user flows, sketching wireframes, drawing mockups and creating prototypes. Requirements HTML5, CSS3, and JavaScript development experience. Have passion to build product with high-usability UI and UX. Creative and detail-oriented. Have good sense of art and passionate in creating great design concept. Communicative, have a sense of humor, and able to work in team.
Find out more →UX Designer
User experience is about feelings. It’s about how to make our users feeling good, happy, and satisfied when they use our products. Your job as a UX Designer is to give a world-class experience for Tokopedia users. You have main responsibilities to conduct the user and/or evaluation research, do a lot of sketching, and create wireframes that have high usability.Responsibility Have a passion to get into people’s head and find out useful insights. Conduct in person user test to observe one's behaviour and extract the essence of one's thought into wireframe and better flow Iterate task with UX designr and able to communicate the scenarios, screen design, customer journeys and wireframes Ability to develop high and/or low fidelity wireframes. Able to create storyboards, mockups and prototypes to effectively communicate interaction and design ideas Able to do research market data and doing A/B Testing Able to communicate the ideas to designer and engineer Great communication skill Able to stay updated with interaction design and new online technology trends Work within Brand guidelines and passionately apply creative excellence to unify the designs across digital assets
Find out more →UX Researcher
As a UX Researcher at Tokopedia, you will plan and conduct research studies. Working on User Experience team, you will collaborate with designers, product owners and data analyst to deliver insights that will help shape the future direction of our products. Your work ranges from formative to evaluative, ethnography to live experiments and involves collaboration between researchers and designers. For this position, we are looking for people with strong skills in behavioral data analysis, experimental and survey research, and statistics.Responsibilities: Conduct independent research on multiple aspects of how users experience in ecommerce industry using a wide variety of qualitative and quantitative research methods Collect and analyze user behavior through online experiments (A/B testing), benchmark studies, lab studies, and surveys Provide usability assessments (e.g., heuristic evaluations) for products under development Communicate results and illustrate suggestions in compelling and creative ways Work closely with designers, product owner and data analyst. Requirements At least 1 year of experience working with research/labs and/or communications or have degree in Human-Computer Interaction, Sociology, Psychology, Information Science, Computer Science (or similar) Able to develop personas, scenarios, work flows and wireframe based on user research The ability to understand how to create great survey questions and how to analyze the data that has been collected Have experience in statistical concepts (e.g., sampling) and methods (e.g., descriptive, inferential) and/or other data-science related analysis is a plus Command of a broad set of qualitative and quantitative research methods
Find out more →
Business
Head of Discovery
Job Description Define strategy how the search is managed and filtered Sort products in search bar, manage display and roadmaps Monitor and evaluate search results and performance across major channels to improve ranking Monitor and evaluate web analytics reports to develop and make recommendations for SEO strategies Define strategy how the search is managed and filtered Sort products in search bar, manage display and roadmaps Monitor and evaluate search results and performance across major channels to improve ranking Monitor and evaluate web analytics reports to develop and make recommendations for SEO strategies Define strategy how the search is managed and filtered Sort products in search bar, manage display and roadmaps Monitor and evaluate search results and performance across major channels to improve ranking Monitor and evaluate web analytics reports to develop and make recommendations for SEO strategies Define strategy how the search is managed and filtered Sort products in search bar, manage display and roadmaps Monitor and evaluate search results and performance across major channels to improve ranking Monitor and evaluate web analytics reports to develop and make recommendations for SEO strategies RequirementsAbility to create algorithmAbility to manage searchExperience in managing productsExperience in a big data companies or ecommerce is preferableAbility to lead a team to successExperience of website analysis using a variety of tolls including Google AnalyticKnowledge of PPC programs and optimisation data gathered from both organic and paid source
Find out more →Videographer
Do you have a good taste to make a video? Can operate a camera and enjoying capture a beautiful moment or documentation? Then you will have a ton of fun in here. With a basic knowledge of camera equipment, you will work with an awesome team to shoot a moment with many professional equipment. Youre not only be a part of the shooting process, you will get involve in editing process as well, to make the several moment that you capture into an awesome video. In the process, you will also learn how to evolve the video you have. Together we will make an awesome video that will make the viewer feel some emotion.Requirements You can operate a camera. Can operate the software Adobe Premiere, After Effects, Final cut pro, and many other software. Have a Motion Graphic skill. You can be responsible with the tools you will use later.
Find out more →Banner Designer
As a Banner Designer you'll be having fun and exercising the design aesthetics and creative aspect of banners based on data that provided by Internet Marketing team. You'll be responsible for building the online ads campaign along with the Internet Marketing team.Requirements Awesome Photoshop, illustrator, and Flash skill. Understanding in Actionscript2.0 or/and Actionscript3.0 is a plus. Have good sense of design aesthetics. Able to handle various projects at once in short notice. Ability to work with corporate brand design guidelines. Great attention to details Communicative, have a sense of humor, and able to work in team
Find out more →Creative Scriptwriter
Do you have a wild imagination? Do you have a super strong writing skill and able to conceptualizing the ideas? Do you want to make an outstanding story? As a Scriptwriter in Tokopedia you will working together with creative team to develop an awesome script and storyboard. Together we will create the unimaginable story!Benefits Candidate must possess at least a Bachelor's Degree, Mass Communications or equivalent. At least 2 year(s) of working experience in the related field is required for this position. Excellent in English Communicative and good team player Creative, Innovative and open minded
Find out more →Motion Graphic Designer
Are you a person who likes to make a video animation? Someone with an excited imagination, has a lot of ideas, wants to learn something new? Then you are the person we are looking for. With a basic of animation skills and software that you have, you will be responsible to make a video animation. You will not only make some ordinary video animation, you will learn to know how to put the information you need to delivered inside the video. So the viewer can understand the information that you give to them through the video you make. You will be a part of a great team who listen to any idea that you have and work with a fun office atmosphere with young people who have a soul like you. You will get involved in the creative process of making a video animation and get a new experience in process.Requirements Can operate Adobe After Effects, Adobe Illustrator, Adobe Photoshop softwares. Able to work in a team. Able to handle multiple projects at once. Can work with something new (can accept changes in a work flow).
Find out more →Illustrator
Do you have big and rich imagination? Do you love to express yourself through world of pictures and visuals? If you like making beautiful pictures and enjoy working surrounded by creative people, then this is the right opportunity for you.As an illustrator, you will be responsible for making beautiful and interesting graphics for Tokopedia visual needs. You will be involved in fun process of brainstorming with other creatives and giving birth to many eye-gasm materials.Are you ready to join the team and start making awesomeness?Requirements Male with a maximum age of 26 years old. Have great skills in Photoshop, Adobe Illustrator, and SAI. Awesome hand drawing skill in many illustration styles. Sharp sense of color harmony and graphic composition. Ability to translate information into comprehensive pictures. Understanding how to make beautiful vector illustration.
Find out more →Digital Marketing Specialist
Responsibilities:- Explore opportunities and build partnership with third-party publishers.- Maintain relationship with partners.- Create strategy and execute online ads in Facebook and other social medias.RequirementsRequirements:- Bachelor’s degree in Computer Science, Information System, Mathematics, or related departments. Fresh graduate may apply.- Delighted with statistical analysis and figures.- Proficient in spoken & written English.- Good interpersonal & communication skill, well organize, discipline, and high initiative.- Excellent copywriting skill.- Have a high analyzing skill.- Preferably if proficient in using Facebook Ads and Google Analytics.- Added value: HTML/CSS, Design
Find out more →Content Administrator
Are you focus on detail and love to arrange stuffs? We also challenge you to learn lots of new things you’ve never tried before. So, are you ready to accept this challenge? Responsibilities: Hot product updating. Planning category update. Catalog updating (photo, specifications, and market price). Create review products. Monitoring content (product and category). Moderating shops and products. Requirements Bachelor’s degree from all departments reputable university, maximum 26 years old. Posses good product knowledge. Have an experience to review products, such as mobile devices, camera, and etc. Up to date with e-commerce trends. Focus on detail. Familiar with newest technology and social media platforms (blog, Facebook, Twitter, G+, etc). Have good copywriting sense to write product description. Proficient in Microsoft Office. Able to operate basic Adobe Photoshop is a plus.
Find out more →SEM Specialist
SEM Specialists are the front-liner digital warriors in Tokopedia. With planning and strategy, SEM Specialists are ready to fight on the field to gain the awareness of the society. Yes, SEM Specialists introduce the world about our awesome products, that may change people's lives. If you really want to know about the advertising in a modern way and much efficient way, join as our team. The future is here. Responsibilities Manage paid search channels to achieve campaign objectives Setting up strategy,optimizing and reporting paid search campaigns. Contribute to campaign performance reports, using data to tell stories, and provide actionable insights. Leverage web analytical tools and other tools to improve campaign performance Requirements Preferably a bachelor’s degree in Computer Science, Information System, Mathematics, or related departments for fresh graduate or 2 years experience in the same field from e-commerce company. Delighted with statistical analysis and figures. Have a high analyzing skill. Proficient in using excel. Preferably if proficient in using Google AdWords and Google Analytics.
Find out more →SEO Specialist
As an SEO Specialist, you will explore the depth of website and its matrix. It's more than increasing inbound organic traffic and search result rank. You will build and develop strategies to create opportunities for Small Medium Enterprises to sell and market their products online and help them grow significantly through Tokopedia.Responsibilities: Evaluate product offering, landing page quality and traffic to determine short and long term campaigns. Monitoring on keywords discovery, trends and its expansion for current and upcoming organic behavior. Optimizing on site and user experience to improve CTR in search result Planning effective local and long tail keywords strategy on site and off site. Improve SERPs for desktop website, mobile site and mobile application. Requirements Bachelor’s degree in Computer Science, Information System, or related departments. Minimum 1 year experience in content writing or same field as SEO. Experience in advertising agency is a plus. Having a blog or website is a plus Up to date with recent changes in major search engines, SEO industries, global user browsing behavior and internet marketing. Know-how-to create enticing copy-writing Have analytical skill, curious mindset and familiar with analytics tools.
Find out more →Product Manager
ResponsibilitiesPrincipal responsibilities: As a product manager, you will take end to end ownership of a product line, identify market requirements, define the product vision, create preliminary design concepts and drive the implementation of the product roadmap. The perfect candidate is a strategic thinker who is extremely analytical and detail oriented and great at multitasking and prioritizing. Key Areas of Responsibility: Analyze the effectiveness of the current features and define ways to improve them in order to reduce failure rates, increase usage and improve booking conversion rates based on analytics data and good understanding of customer needs. Work closely with business stakeholders to help define the product strategy that meets the external & internal customers needs while satisfying scalability, reliability, performance, and resource costs. Work closely with the design & development teams to explain requirements of new features and change requests for current features. Closely manage rollout of all product requirements with focus on both quality and time to market. In charge of competitor analysis, market analysis, product analysis, business cases, product evolution, feature prioritization, high level requirement gathering, and product marketing. RequirementsDesired Skills and Experience: Works well under pressure has the ability to work within stringent timelines and to collaborate across departments to achieve results. Must be a true problem solver with outstanding skills in discovery techniques and the proven ability to translate the underlying business needs of requests into actionable items. A strong focus on detail, with the proven ability to ensure data and related reports are thorough and totally reliable. A demonstrated enthusiasm for learning and working with new tools and technologies is essential. Must have a demonstrated ability to recommend the right tools and learn them as autonomously as possible. Must be a strong and enthusiastic team player with excellent verbal and written communications skills. Experience with business users and able to translate business requirement into software requirements. Qualifications: B.E./B.Tech a must. MBA from Premier Institutes Preferred 2-6 years of Product Management experience working in the online industry will be an added advantage.
Find out more →Senior Public Relations Specialist
Are you confident people who love to talk in front of the public? Do you have a good persuasion skill to do an interview with the media? As Public Relations, you are will have fun to build, maintain and manage the reputation of Tokopedia. You will communicate key messages of Tokopedia to its public. Tokopedia is known as a good company, please join us and take an opportunity to be a part of good company. Responsibilities Manage and develop the company's internal and external communication media. Increase the company's brand awareness. Respond to requests for information from other media. Observe mass media for related information and corporate news. Perform necessary actions to give the correct information, as well as restoring and building corporate image. Coordinate with advertising agency to arrange promotional campaign program on mass media, in order to give positive brand image and promoting the company's products and services. Build media database and relation. Requirements Maximum 29 years of age. Bachelor's degree in Public Relation, Advertising, Linguistics, Communication, or related fields. Proficient in communication, negotiation, and presentation. Have minimum 2 years of experience as a PR or related field Proficient in English, both written and verbally. Have extensive network with media to develop and execute the effective marketing strategy.
Find out more →Merchant Development
At Tokopedia, we’re obsessed with technology, sales and business strategy, so we spend our time creating strategic partnerships and working with some of the most exciting parties and brands. We are seeking Merchant Development who will be responsible for negotiating and leading high-impact strategic partnerships. These partnerships will range from unlocking significant growth and engagement, to helping Tokopedia scale as a business and to extending Tokopedia product capabilities. We are looking for a self-starter who has demonstrated success, dealing with ambiguity, successfully manage teams and problem-solving leadership with limited oversight. Join our amazing team NOW and let’s be an expert for Business and Sales.We are now searching strong candidates for these categories:1. Electronic Category2. Miscellaneous Category3. Baby Products Category4. Health and BeautyResponsibilities Responsible for acquiring new merchant. Responsible for retaining merchant accounts both via social media and face-to-face. Perform the strategic, tactical and support functions in strengthening relationships within the merchant segment. Primary responsibility in retain current merchants. Maintain comunity relations with Tokopedia's merchant across Indonesia Requirements Minimum of bachelor’s degree in sales/marketing or relevant discipline with a minimum of 1-2 years experience in merchant retention, partnership or relationship management. Detail oriented team player with good planning and problem solving skills whom is willing to go the extra mile. Strong analytical and communication skill. Sense of urgency for incident resolution. Ability to multi-task in a fast paced environment with minimal direction. Fluent in english
Find out more →Business Partnership & Operation - Category
At Tokopedia, we’re obsessed with technology, sales and business strategy, so we spend our time creating strategic partnerships and working with some of the most exciting parties and brands. We are seeking Business Partnership & Operation who will be responsible for negotiating and leading high-impact strategic partnerships. These partnerships will range from unlocking significant growth and engagement, to helping Tokopedia scale as a business and to extending Tokopedia product capabilities. We are looking for a self-starter who has demonstrated success, dealing with ambiguity, successfully manage teams and problem-solving leadership with limited oversight. Join our amazing team NOW and let’s be an expert in Business and Sales.We are now searching strong candidates for these categories:1. Electronic Category2. Miscellaneous Category3. Baby Products Category4. Fashion Category5. Health and BeautyResponsibilities Responsible for acquiring new or existing merchant accounts via networking with merchants relationship by marketing corporate full line of merchant services products. Responsible for retain merchant accounts both via social media and face-to-face. Perform the strategic, tactical and support functions in strengthening relationships within the merchant segment. Maintain community relations with Tokopedia's merchant across Indonesia. Requirements Minimum of bachelor’s degree in sales/marketing or relevant discipline with maximum of 2 years experience in merchant retention, partnership or relationship management (Fresh Graduate may also apply). Understand about one of the category is suggested. Strong analytical and negotiation skill. Good looking and high self-confident. Detail oriented team player with good planning and problem solving skills whom is willing to go extra miles. Sense of urgency for incident resolution. Ability to multi-task in a fast paced environment with minimal direction.
Find out more →Senior Brand Specialist
Responsibilities: Plan and develop brand communication strategies in order to increase the company's brand awareness Manage and negotiate with brand agencies to support brand activities. Collaborate with both internal and external parties to ensure the attractiveness of the company’s communication. Execute 360 degree marketing. Develop and preserve various social media programs to build brand awareness (Facebook, Twitter, Google+, BBM Channel, Instagram). Requirements Bachelor’s degree in Communication, Business Management, Advertising, or related departments. Maximum 30 years of age. Minimum 2 years of experience in the same field. Proficient in making plans for marketing strategy. Target-oriented. Proficient in communication, negotiation, and presentation. Proficient in English, both oral and written. Have extensive network is a plus.
Find out more →Business Development
Do you have broad connection and loves to interact with crowds? Let’s utilize your hobby by joining Tokopedia! As a Business Development you will expand our connection, as well as establishing and managing strong relationship with our existing and potential clients. You can also lead or participate in developing our business directions, create business plans, and identify new business opportunities. So, are you ready to join our team?Responsibilities Open contact and have meeting with clients for business presentation Establish and Maintain strong relationship with existing and potential clients Pro-actively hunt for target organizations and establish communications with those businesses than can benefit from company’s services Achieve business objectives for growth and profit of the company Plan and prepare presentation to prospect clients Explore and execute partnership opportunities with potential business partners which are relevant to the targeted markets Identify any new business opportunities Develop marketing proposal Requirements Bachelor’s Degree, preferably from Communication/Marketing/Business Administration/Management Active communication, result-oriented Proficient in negotiation and presentation skills Strong analytical and creative thinking person Must be able work well in a team environment
Find out more →Head of Logistic
Responsibilities Define strategy for logistic partnerships Define mechanism of partnership Managing relationship with logistic partners Create roadmap supply chain operations Requirements Experience in ecommerce and logistics and ecommerce operations Experience in managing logistic partnership and vendors Strong ability in managing strategic operation
Find out more →Fraud Prevention Specialist
Tokopedia takes security matter very seriously. No matter how much we wanted to trust other people, there will always be individuals who want to take advantage of that trust for their own benefit, resulting in harming our customers data or belongings. It is your job to protect Tokopedia customers! Your daily tasks are monitoring customer's activities, analyzing suspicious transactions, and preventing fraud attacks at any moment. You will be our very own detective! You are always have to be one step ahead in everything.Responsibilities Developing and implementing of Information Security Policy and Procedures, Payment Card Industry – Data Security Standards (PCI-DSS), International Financial Reporting Standard (IFRS). Regulatory Reporting in banking industry, Risk Advisory and Risk Management Track record of designing and establishing workflows that support fraud risk detection, reporting and prevention in financial services. Implementation of FRMS ( Fraud Risk Management System). Work closely with third party payment processors to implement best practice to minimise financial losses in accordance with Group guidelines. Define analyst and develop functional requirement for existing / improvement process in related business / technology area Give advices to guide development of products, services and policies. Plan and contribute to the development of risk management system. Enhancement of various new / existing fraud rules as per company infrastructure. Requirements Candidate must have 1-3 years experiences in IT Audit, Tech Industry, Economic, Management. Ability to multi-task, organize and work with rapidly changing, confident and articulate ready to make a meaningful contribution to the team Good analytical, communication, relationship, and negotiation skill Strong problem solving skill.
Find out more →Transaction Officer
Are you a detailed person and able to build good communication with our users? Do you also possess good problem solving skills? If yes, we are waiting for you to join our team! As a Transaction Specialist, you will have an important role to process all transactions in Tokopedia’s websiteResponsibilities Infiltrate fund verification from any banks that cooperate with Tokopedia. Follow up constraint payment. Process user's fund withdrawal. Requirements Candidate must possess at least a Diploma/Bachelor degree in any disciplines (Finance/Accounting/Banking/Tax/Management, or equivalent). Attention to details. Administration skills Maximum age 25 years old. Sociable, communicative, responsible, proactive, friendly, and having a good manner. Ready to be assigned on shifting work schedule (Day/Night).
Find out more →Digital Business Head
Do you have broad connection and loves to interact with crowds? Let’s utilize your hobby by joining Tokopedia! You can also lead or participate in developing our business directions, create business plans, and identify new business opportunities. So, are you ready to join our team?Responsibilities Looking at the complete P&L responsibilities of the business Works with the technology, product, marketing, operations, and design teams internally Works with suppliers externally Responsible for P&L and NPS of the category Responsible for forecasting, building budget plans, and work with teams to drive day to day numbers Requirements Minimum 4 years of working experience in business field MBA from a top tier business school/engineering background at graduation levels would be preferred Smart, strong analytical thinking, and hardworking Ability to work across teams and get the tasks done Passion alot on digital things
Find out more →Escrow Specialist
Loves to play with numbers? Having good skills in budget monitoring and controlling? Are looking for a chance to work and thrive with a rising star company? You can get them by joining Tokopedia! With well-set background, continuous learning in economics and financial regulations, as well as supported by a working environment full of passionate people. What are you waiting for? Don’t miss this big chance!Responsibilities Prepare, examine, records and responsible to financial reporting related to escrow transaction. Establish tables of accounts and assign entries to proper accounts related to escrow transaction. Develop, implement, modify, and document recordkeeping and accounting systems. Monitoring credit card payment at Tokopedia. Requirements Candidate must possess at least a Bachelor’s Degree Economics, Finance/Accounting/Banking or equivalent. At least 2 years of working experience in related positions. Maximum age 28 years old. Have a basic Accounting and financial knowledge. Detailed and organized person. Experienced using SAP Accounting System. Familiar with Credit Card System.
Find out more →Senior Media Planner Specialist
Responsibilities : Building relationship with media partners and agencies. Evaluating the effectiveness of campaigns. Recommend the most appropriate types of media to use. Requirements Bachelor’s Degree or higher in Public Relations, Media, Advertising, and other related fields. Maximum age 28 years old. Have minimum 2 years of experience in related field. Good interpersonal, negotiation and communication skills. Strong analytical skill. Proficient in English, both written and verbal.
Find out more →Fraud Prevention Analyst
Responsibilities Analyze fraud data and behaviour to guide development of product, services, and policies Ensure fraud system and policies comply with standards requirements Create documentations for the developed products Test the products on desktop or mobile, with manual or automated method Optimize and reduce false positive on fraud detection system Requirements Bachelor degree in Statistic, Mathematics, Computer Science, or related Experienced to use statistical packages for analyzed data (Excel, R, SPSS, etc) Minimum 2 years of working experience as an analyst (Fresh graduate are welcome) Have knowledge in programming is a plus Strong analytical skills and problem solving, great attention to details, and good communication skills Good understanding of e-commerce system and fraud behaviour Able to work individually and in team, communicative Want to learn and improve yourself
Find out more →Legal Specialist
As a technology company that keeps growing, we need you to help giving advices to guide the development of our products, services, and policies. As a Legal Specialist, you have an important role in managing legal matters and developing the company’s legal functions. You will also be directly involved in monitoring and prevent frauds. If you join Tokopedia, you will not only be doing daily jobs, but will learn many new things and develop yourself. How about the work environment? Don’t worry, you will be surrounded by friendly young people who possess great fighting spirit! You will feel like having a second family in Tokopedia.Responsibilities Prepare legal drafts. Review legal documents. Help giving advices to guide development of products, services and policies. Conduct legal research and prepare analyses. Summarize & report as required to complete legal matter and project. Represent Company meetings with police officer and government officials. Requirements Minimum 1 year experience in legal position. Maximum 25 years old. Bachelor's degree in Civil / Business Law from a reputable university with GPA > 3,00. Fluent in English is a must. Good communication, relationship, and administrative skill. Ready to work under pressure.
Find out more →Data Analyst
“You can't manage what you don’t measure.”As a road to be a data-driven company, Tokopedia surely need to grasp the potential value of its data. Bigger and better data give us both more panoramic and more granular views of our business environment as we glean intelligence from data and translate that into business advantages. In this role, you will be a critical part in our team on identifying, analysing, and interpreting data to turn it into actionable insights. As a Data Analyst at Tokopedia, you will work closely with other divisions to develop and execute the techniques that quantify and solve challenging business problems.Responsibilities : Collect, manipulate, and analyze data using statistical techniques and provide ongoing reports Identify and interpret trends or patterns in data sets Develop business campaign Conduct research and make recommendations that impact strategic business direction Work closely with other divisions to solve business problems Requirements Bachelor degree in Mathematics, Statistics, Computer Science, Engineering or other related fields Experience using statistical packages for analyzing data (Excel, R, SPSS, etc) Strong analytical skills, great attention to details, and good communication skills Enjoy uncovering the story and explanations behind the data An ability and eagerness to constantly learn and teach others
Find out more →Business Intelligence Specialist
Do you have super strong analytical thinking skill? Do you have a strong passion for improving business strategy? If your answer is yes to those questions and you think that being number one is not important but helping as many people is your concern, you may be the one we’re looking for. As a business intelligence specialist, you will support the management to improve the quality of business decision-making based on data. You also will work closely with Data Analyst team, Product team, and Business Development team to develop Tokopedia’s future business strategy.Requirements Minimum Bachelor Degree from a reputable university. Major in engineering, computer science, information system or related fields. GPA min 3.0. Proficient with ETL, data warehousing and/or business intelligence concepts. Experienced with ETL using tools (Pentaho, Informatica, SAS, Talend, etc) or scripting (Phyton, Perl, etc) min. 2 years. Experienced in data analysis, data architecture, and data modeling. Familiar with data visualization using BI tools (Tableau, Qlik, Tibco, etc). Excellent interpersonal and communication skills. Strong critical thinking skills, great attention to details, and have a strong passion for improving business strategy. Familiarity with internet businesses is a plus. Experienced in Software Development Lifecycle Agile/Scrum methodology. Ability to present data visually to business users.
Find out more →Miscellaneous Category Lead
Will be allocated to handle one specific category such as Miscellaneous category. Analyze data or insights to determine industry and consumer trends Devise long-term development strategies for product categories Develop exit strategies for unsuccessful products Foster trust relationships with vendors to achieve better pricing and quality of services Place appropriate orders to ensure product availability that meets consumer demands Determine the positioning of a product category to maximize visibility Liaise with marketing teams to determine competitive pricing and promotional activities of a product category Collaborate with buyers and merchandisers to expand product categories Make forecasts for product demand to ensure the sustainability of inventory Assume responsibility of budget development and revenue for Miscellaneous category
Find out more →Head of Community Specialist
At Tokopedia, we’re obsessed with technology, sales and business strategy, so we spend our time creating strategic partnerships and working with some of the most exciting parties and brands. We are looking for a self-starter who has demonstrated success, dealing with ambiguity, successfully manage teams and problem-solving leadership with limited oversight. Join our amazing team NOW and let’s be an expert for Business and Sales.Responsibilities Gathering insights from merchants and fulfill their needs to increase their loyalty. Communicate & organize members of Top Community Tokopedia Exploring new ideas and plans to be applied in community Updating community database Requirements Minimum of bachelor’s degree in sales/marketing or relevant discipline with a minimum of 2 years of experience in handling community, organization, partnership or relationship management. Passionate about community and have a strong spirit. Detail oriented team player with good planning and problem-solving skills. Proficient in using Microsoft office Strong analytical, accurate, good perspective, and communication skill. Ability to multi-task in a fast paced environment with minimal direction. Fluent in English is a must.
Find out more →Health and Beauty Category Lead
Will be allocated to handle one specific category such as Health and Beauty category. Analyze data or insights to determine industry and consumer trends Devise long-term development strategies for product categories Develop exit strategies for unsuccessful products Foster trust relationships with vendors to achieve better pricing and quality of services Place appropriate orders to ensure product availability that meets consumer demands Determine the positioning of a product category to maximize visibility Liaise with marketing teams to determine competitive pricing and promotional activities of a product category Collaborate with buyers and merchandisers to expand product categories Make forecasts for product demand to ensure the sustainability of inventory Assume responsibility of budget development and revenue for Health and Beauty category
Find out more →Fraud Administrator
Conduct objective, fair, thorough, unbiased and timely investigations into allegations of fraud, waste or abuse committed by clients against our company Review and research evidence/documents to analyze the overall fact pattern of claim and synthesize data into a professional report with recommendations Prepare and coordinate field assignments to obtain relevant evidence and information Coordinate with defense attorneys to provide deposition strategies and use law enforcement resources for assistance Manage and prioritize a large and varied case load effectively and efficiently to achieve positive results Prepare prosecution packages and restitution proposals Requirements Proven working experience in related field Strong interpersonal and communication skills including the ability to interact with clients, upper management and law enforcement Ingenuity and persistence to obtain case information not readily available with an eye for detail Ability to work independently with minimum supervision Good organisational skills needed to manage a high volume of assigned cases Proficient with the insurance procedures, regulations and investigation methods Hands on experience with relevant Information System Display good interviewing and interrogation skills along with the capability of drafting reports Honest and ethical with high levels of integrity and confidentiality
Find out more →- Head of Discovery →
- Videographer →
- Banner Designer →
- Creative Scriptwriter →
- Motion Graphic Designer →
- Illustrator →
- Digital Marketing Specialist →
- Content Administrator →
- SEM Specialist →
- SEO Specialist →
- Product Manager →
- Senior Public Relations Specialist →
- Merchant Development →
- Business Partnership & Operation - Category →
- Senior Brand Specialist →
- Business Development →
- Head of Logistic →
- Fraud Prevention Specialist →
- Transaction Officer →
- Digital Business Head →
- Escrow Specialist →
- Senior Media Planner Specialist →
- Fraud Prevention Analyst →
- Legal Specialist →
- Data Analyst →
- Business Intelligence Specialist →
- Miscellaneous Category Lead →
- Head of Community Specialist →
- Health and Beauty Category Lead →
- Fraud Administrator →
Finance
Procurement
Responsibiliies: Process purchase requisitions / orders within purchasing authority. Invite, assess, award/recommend supplier tenders, bids, quotations and proposals. Establish and negotiate contract terms and conditions, and maintain supplier relationships. Prepare and maintain purchasing records, reports and price lists. Requirements Experience min 1 year in procurement. Have supply chain work-related skill, knowledge, or experience is a plus. Excellent communication & interpersonal skills. Ability to multitask and result oriented. Have analysis ability, dynamic, creative, tough & fast learner. Good negotiation skill
Find out more →Finance AP/ AR Specialist
Updating and maintaining records of expenditures.Responding to vendor invoices.Ensuring that all payments are made in accordance with company policy.Ensuring that all payments are sent on time.Resolving payment discrepancies and disputes on behalf of the company.Manage payment, cash collection, and refund processing.Analyze transactions and communicate with internal and external stakeholders to resolve discrepancies and ensure proper recording of transactionsRequirementsCandidate must possess at least a bachelor’s degree, Economics, Finance/Accounting or equivalent.At least 1 or 2 year (s) of working experience in the related field is required for this position.Maximum age 28 years old.Extensive knowledge in budgeting, accounting and reporting system.
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People
Senior General Affair
Responsible for handling procurement based on Nakama's needs Managing relationships with external partners Negotiate and collaborate with vendors at different levels Supervising to GA (Such as Office Boy & Driver) staff Manage and maintain company’s assets Create SOP to be implemented Requirements Preferably with at least 1-2 years of experience in Human Resources for General Affairs Bachelor degree from reputable University in Legal, Accounting, Psychology, Human Resource Management or equivalent Strong networking with various vendors Excellent knowledge in general affairs, procurement, HR policies and procedures, employee and labor relations. Have a good numerical ability, analytical thinking, logic of verbal, good perspective and more accuracy. Have good communication and negotiation skill. Hard worker, result-oriented, attention to detail, strong analytical, able to work under tight schedule.
Find out more →Senior Payroll Specialist
Responsibilities Perform daily payroll department operation Manage workflow to ensure all payroll transactions are processed accurately and timely Reconcile payroll prior to transmission and validate confirmed report Understand proper taxation of employer paid benefit Process correct garnishment calculations and compliance Perform compliances for unclaimed property payroll check Requirements Graduated from well established universities Experience managing payroll in a large scale company Strong analytical thinking, critical thinking & growth mindset
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Operational
Head of Operational
Our first DNA is “Focus on Customer.” Yes, we consider customer as the part of our big family! So, we always striving to build useful products for our dear customer. But a useful product means nothing without good service. So if you have good communication and problem solving skills, join us to give the world class service and experience for all users in Tokopedia.Responsibilities Maintaining business satisfaction by supporting and encouraging front line staff to exercise and provide superior customer services. Implement attributes, weights, and targets in the Customer Care Group. Monitor staff service performance against the attributes and weights. Appointed as PIC for service standard (implementing a comprehensive Customer Care Group Program to promote a service culture). Ensuring processes and procedures are completed accurately. Build and maintain good relationships with staff through a genuine desire to understand their needs and support them. Uphold high standards of quality and quantity ensuring accuracy of work as well as speed of delivery. Make a SOP for Customer Care system in tokopedia. Make an audit report for implementation of Customer Care SOP. Requirements Min. 3 years of experience. Candidate must possess at least a Diploma/Bachelor degree in any major. Maximum age 30 years old. Have a background skill in auditee for Customer Care team. Excellent in listening skills, understand exactly what customers require. Strong problem solving skill. Good in using Indonesian language, both oral and written, in accordance with EYD.
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Internship
Motion Graphic Intern
Familiar with Photoshop, Illustrator and Flash? Have a lot of creative ideas, ready to be transformed into motion graphics? Yes, you’re the one we are looking for! If you’re interested with this position, send your CV and portofolio now!Requirements Can operate Adobe After Effects, Adobe Illustrator, Adobe Photoshop softwares. Able to work in a team. Able to handle multiple projects at once. Can work with something new (can accept changes in a work flow). Notes The internship will last for 3-6 months (depends on the company's necessity). Interns' work time is every Monday to Friday (9 AM to 6 PM). The exact schedule could be negotiated with the HRD of PT. Tokopedia.
Find out more →Software Engineer Intern
Who says the working environment is boring? By joining as a Software Engineer Intern in Tokopedia, you will not find a boring working environment like you thought before. You can learn so many things and be a part of a team that develops awesome products for our users. Tokopedia is the right place to apply and improve your knowledge and skills.Responsibilities Develop new features according to roadmap. Monitor bug report and execute bug fixing. Develop back-end for operational efficiency. Requirements Proficient in HTML. CSS, PHP/Perl, MySql/Postgre SQL. Passionate in building a product that is useful for plenty of people. Up-to-date with web technology news. Creative. Able to work on deadline. Able to attend Monday - Friday at 09.00 - 18.00 Able to pass the online test.
Find out more →Social Media Intern
Responsibilities: Social media monitoring Media placement Creating social media content Updates Tokopedia's social media accounts Requirements Student from reputable university, minimum 2nd Semester from Communication Major Great sense of urgency Meticulous Able to work on deadline Active and has interest in social media The internship will lasts for 3 months (depends on the company's necessity) Able to attend Monday - Friday at 09.00 - 18.00
Find out more →Merchant Development Intern
Responsibilities Merchant acquisition Merchant retention Arranging event gathering Requirements Student from reputable university (any major) Excellent communication & interpersonal skills Strong analytical thinking, critical thinking & growth mindset Able to work individually and in team, communicative. Strive for achieving target Be able to work full time Monday - Friday at 09.00 - 18.00 Minimum 3 months of internship period
Find out more →Graphic Designer Intern
Familiar with Photoshop, Illustrator and InDesign? Have a lot of creative design ideas, ready to be transformed into graphics? Yes, you’re the one we are looking for! We need you to create a strong visual identity for Tokopedia’s website. If you’re interested with this position, send your CV and portofolio now!Responsibilities Enhance the visual identity the Tokopedia website. Create advertisements banners for Tokopedia to be displayed online and offline. Creative flair, originality and a strong visual sense. Strong computer skills. Requirements Should know how to use Photoshop, Illustrator and InDesign. Graphic design education is a plus. Confidence to present and explain ideas. Writing skill (advertorials, catalogs, media releases, new articles). Great sense of urgency. Min. 3 months of internship programs. Note: Portfolio is required. Please also submit on the attachment below.
Find out more →Business Development Intern
Responsibilities Brainstorming, create report & data analysis Market research Meeting with partners & communicate with merchant Explore and execute partnership opportunities with potential business partners which are relevant to the targeted markets Identify any new business opportunities Requirements Student from reputable university within semester 3 until semester 7 in business or management major Excellent communication & interpersonal skills Strong analytical thinking, critical thinking & growth mindset Able to work individually and in team, communicative. Want to learn and improve yourself Be able to work full time Monday - Friday at 09.00 - 18.00 Minimum 3 months of internship period
Find out more →HR Intern
ResponsibilitiesSupport all administrative tasks and HR roles.Requirements Last year student in any major with GPA of >3,00 Have a good knowledge of HR Area Good analytical skills. Excellent communication & interpersonal skills. Ability to multitask and result oriented. Have analysis ability, dynamic, creative, tough & fast learner.
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