FAQ'S

Shindigz offers more than 34,000 products and 25,000 personalized items, so there will be instances when we are temporarily out of an item. If you order by phone, you can receive instant confirmation of up-to-the-minute stock availability from your Party Planner. When you place an order on our website, our system will inform you on each product page if the item you have ordered is out of stock and provide you with an expected ship date.

This is an item we create especially for you. When you place an order, please allow for the stated production time. Unfortunately, we are not able to rush our production times or ship dates. Even if you choose not to personalize the item, production times remain the same.

No, we can not accept orders for items that are not in stock. Please go to the product page online and click the Notify Me button to sign up to receive an email as soon as the item is in stock and available for purchase.

On our website, each item description will state if there is a minimum or if you can purchase the items individually.

If you find a lower price (excluding shipping & handling & delivery surcharges) anywhere else on an identical item, just show us the lower price when you buy the item at Shindigz and we will beat that price by 10%! The item must be in stock and available for purchase at that price from an authorized U.S. reseller, whose authorization we reserve the right to verify. Shindigz does not match items sold on auction sites or at local or special events (e.g., grand opening, anniversary, clearance or liquidation sales). Typographical errors or competitors prices that result from a price match do not qualify. Can not be combined with other offers and is not good on previous orders.

Because filling, tying, and usage of balloons is beyond our control, no performance or longevity guarantee can be made. Actual float times can vary depending on temperature and climate conditions as well.

Yes, we offer more than 40 flame retardant fabrics and materials in several different sizes. Click here to find flame retardant safety information for gossamer, poly vinyl and more.

Yes, the process is simple. Click here for details.

Yes, we offer open accounts to schools and government entities upon request. Click here for more details.

In order to keep costs to a minimum and pass along those savings to you with our low prices, our system is set up to automatically process your order as soon as it is placed. Therefore, we cannot make any changes or cancel your order after it has been submitted. Please verify all the information on the checkout page including your personalization, quantities, ship-to address, and special promotions prior to submitting your order. We apologize for any inconvenience and hope you understand our goal is to keep our costs low and processing times fast.

Unfortunately we are not able to rush production times or ship dates. If you need your items in a hurry you can upgrade your order to 2-day express or next day delivery. This will shorten the amount of time the package is in transit after it leaves our facility and will arrive to you quicker.

We will only add tax to your order if your order is shipped to Indiana, New Jersey or South Dakota. The tax will automatically be added to your order total during the checkout process. If your order is shipped to any other state, no tax will be charged.

If your organization is exempt from your state's sales tax, please fax a properly completed sales tax exemption to 260-723-4431. Once received, we will remove sales tax from your order and/or mark your account as tax exempt.

If you are not tax exempt in one of the 44 states that collects sales tax (Alaska, Delaware, Hawaii, Montana, New Hampshire, and Oregon do not have consumer-level sales taxes) you may be required by the state department of revenue to file and pay a use tax. For more information, please contact your state and/or local government.

Unfortunately, you can only use one promotion code or coupon per order. Offers and coupons cannot be combined.

We accept PayPal payments from the US only. We do not accept payments from other countries.​

Yes, please download the order form and mail us your completed form with a check.

Custom production times vary depending on the product, with most products shipping within 24 hours! Please consult the item description for more detailed information. If you use standard ground shipping, add an additional 2-5 business days to the production time for an approximate delivery date.

There is a "Personalize" button on the product pages where personalization is available. Simply click on that button and the tools to personalize your item will be provided in a pop up screen. You will be presented with all the options and choices available for that particular item.

When adding the item to your shopping cart you will be prompted to upload your photo. We accept these types of images: JPG, PNG, GIF and BMP. The quality of your product starts with your image and the production time for your product cannot start until an acceptable image has been received.

Image Requirements

• Cameras should be 5 mega pixels or higher.
• Photo file should be between 1 and 8 MB.
• We accept images with the following file types: JPG, PNG, GIF, and BMP.
• When supplying files from your digital camera, send the original file size (or largest file size) to ensure your picture has the best possible print quality.
• When using a scanner to send us a file of your photo, a resolution of 300 DPI (dots per inch) or higher is preferred.
• Close-ups and high quality images with bright colors will produce the best results.
• We will not do any photo retouching or color correction.
• We cannot reproduce copyrighted, registered, trademarked, or professional photos and images (unless a copyright release is submitted with a photographer, studio or artist's signature).
• We reserve the right to refuse any objectionable material. We will not reproduce materials that are deemed to be offensive or obscene.

Troubleshooting

• Has your image been forwarded via email? Every time an image is forwarded the size of the image is decreased. Example: An image forwarded using a widely used email provider is reduced 50% in size the very first time it is forwarded.
• How do you get an electronic image from an old photo? Visit your local print shop or photo processing center and ask them to scan your photo and save it on a CD. We recommended that you request a minimum of 300 DPI. The large the file size the better.
• How do you tell what your image's pixel width and height are? Open your image. Place your mouse pointer on the image and right click. Select properties. The pixel width and height can be found under dimensions.
• How do you tell what file type your image is? Open your image. Place your mouse pointer on the image and right click. Select properties. The file type will be listed under type

Shindigz offers hundreds of design options for any theme or party! Click Personalize on any personalized product page to see our huge selection of imprint designs!

Yes, the format for an imprinted item can be changed to fit your needs as long as you stay within the guidelines of each products maximum line and character allotment.

To ensure proper credit, fill out the return form and enclose it with the items you are returning. All merchandise must be returned within 45 days of receipt. Only unused items with unbroken seals and packaging may be returned. We will credit your original method of payment, excluding delivery charges. Products that have been custom printed, specially cut or assembled are not returnable. Health regulations prohibit the return of hats, tiaras, temporary tattoos or any apparel that has been worn as well as any food items. For returns originating outside of the U.S., please mark on the box "U.S. goods being returned."

At Shindigz, we offer a variety of quality glassware styles at various price ranges. (We carefully handle and pack each glass to prevent possible breakage.) Sometimes breakage occurs due to the fragile nature of the product and freight handling. To cover any unexpected problems, we include one glass or several additional glasses free of charge, depending on the quantity ordered, to cover potential breakage. If you do not receive the original number of pieces ordered due to breakage, we will replace the broken pieces free of charge or credit you for the amount of the broken glassware. If you have questions about a particular piece of glassware, you can e-mail us at [email protected] with specific questions you may have.

PayPal refunds typically take 5 to 7 days from receipt of returned merchandise to process.

We're sure you're planning a wonderful event! We would love to help with them all, but we receive hundreds of donation requests every week and, unfortunately, cannot help everyone. We do hope that your event is a huge success!

Shindigz is very concerned about site security on the Internet today. That is why we have made sure that we have followed and surpassed all industry standards necessary for a secure site. These include encrypting all data that you give to us and not sharing any information you give us. Your payment information is very secure and we continue to be PCI DSS Level 1 certified. We want you to feel confident when ordering from Shindigz, and we are doing everything we can to continue to operate a secure site. If you have any other questions concerning site security, please feel free to e-mail us at [email protected].

We are located in South Whitley, Indiana.

Our mailing address is:
Shindigz
One Party Place
South Whitley, IN 46787

Unfortunately, we do not have any retail store locations. Currently all orders are placed via the website, phone, mail or fax. Sorry, you cannot pick up your order. Our facilities are great places to work; however, they are not equipped for retail shoppers. We apologize for any inconvenience.

If you are an event planner or you sell party supplies, we invite you to apply for the Shindigz Wholesale Program today!

We are always happy to send a free Shindigz catalog to potential new friends. Each volume is full of fun party ideas to help you create memorable parties, birthdays, holidays and celebrations. Find unique ways you can use Shindigz party supplies and personalized products to make your event the best one ever!
Simply call 1-800-314-8736 or email [email protected] to request your free catalog.

Download and print a copy of our W-9 Form.