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2
In past my orders arriving within three weeks but my last order a Teclast notebook is still not send.
Its shipped 9 july to Puurs Belgium but still not handeled over.
Banggood blaming on EDM costums clearance allready two weeks ago and ask to wait.
This morning i saw on the website they have the Teclast in stock again, so it is a lie to blame it on EDM costums.
Now my order is pre advised, because its on store.
I never buy on Banggood anymore.
2
At the end of March 2017 I bought a Xiaomi Mi Notebook Air 13.3 on Banggood. I received it at the end of April. Everything was great until some problems started to appear. At first, there were some weird stains or shadows on the screen but the device was usable. Then, after some time, it started to turn off immediately after plugging out from the charger. The device pretty much stopped working because it could only be used as a PC and I needed a laptop, so I decided to write to customer support. They told me to send it to China for a repair. I sent it in the middle of March 2018. They received it at the beggining of April. First funny (not for me) thing - I received it back in the middle of July (yeah, three months). Second funny (the worst) thing - it worked well for exactly a week. Then it started turning off again. Yup, I had to live for three months without a device that I paid over 700$ for just to get it back working for exactly one week. Not to mention that I had to pay 30$ for the shipping and 60$ for custom fees. But I thought 'Screw that, I'm going to have my laptop working again!'. Haha, not with Banggood and their repairs. Third funny thing - they pretty much said that they're not going to do anything with it. I was told that I can't send it to them again, I can only find a service center in Poland (where I live) and they will (maybe) give me money for a repair. Unfortunately, it's very hard to find a place that can repair Xiaomi laptops, I only found one but they said they are only allowed to repair laptops that were manufactured for Polish, Spanish and Portuguese markets. I'm still searching but I don't have high hopes. Fourth funny thing - meanwhile, I received an email stating that 'This laptop is more than one year now.It's been almost a year since you returned it to us last time.And we can only help you repair the item.Hope your kindly understanding.' which is a lie. Yes, it is more than one year because it was in China for freaking three months and no, it hasn't been almost a year since I returned it last time. I received it back TWO WEEKS AGO. So no, I don't 'kindly understanding'. I don't know if someone's going to do anything with this case but this is sick and I will never buy anything from this company again if this situation doesn't solve the way it should.
TL;DR: 0/10, definitely wouldn't recommend.
0
Worst site I have ever dealt with. Placed order a month ago, money came out, no communication, no shipping info, nothing.
2
Hello,
I read many complaints about this shipping method on the web. It's really like this?
I ordered an item (for italy) on 10/07 and I have not received any updates regarding shipping.
The only information I read is: The parcel data was entered into the GLS system; the parcel was not yet handed over to GLS.
Are there problems with shipments to Europe?
Do you know someone who has not had problems with this method of shipping?
1
Hello Guys,
As i saw that probably this is the most active part of the banggood community, and hopefully banggooders are also reading this I finally decided to write my (and other buyers) mysterious story. On the beginning of june, to be exact
Order number : 49899499
- Order Placed Date:2018-06-01 11:14:17
- Shipped Date:2018-06-03 13:25:12
I ordered a drone from the site, with shipping method EDM (European Direct Mail -> which is now not even available) + shipping insurance to be on the safe side. To tell the truth everything went smooth i was very hopeful. The tracking was updated and the item was dispatched (?). As you can see from the tracking output:
2018-06-04 08:25
Flyt Express's sorting centre, Item in transit
2018-06-04 02:24
Flyt Express's sorting centre, Item dispatched. PKG#:PKG05203728
2018-06-02 14:30
Flyt Express's sorting centre, Item in transit
2018-06-02 13:30
Flyt Express's sorting centre, Item received
2018-06-01 19:20
Puurs,Belgium, The parcel data was entered into the GLS system; the parcel was not yet handed over to GLS.
Then out of the blue i (and later i found out from the banggod forums that plenty buyers) received the following mail from banggod support :
Dear Banggood customer,
We would like to take this opportunity to thank you for shopping with us.
We are sorry to inform you that your order 49899499 would be delayed 4-7 business days due to the carrier.The tracking information will be updated in a few days after the order is dispatched.
We hope your understanding and we will deliver your order as soon as possible.
We apologize for any inconvenience caused by this issue and hope for your kind understanding.
Should you have any further requests or information about your order, please do not hesitate to contact us.
Best regards,
Banggood Team
This made me okay, 4-7 business days thats not much i can wait. But as you would imagine my order did not arrived since then, hence it is in transit since 47 days. There are another guy from the banggood forum who is in the same situation he ordered between june 1-4, same story. There is one guy who ordered after us and he already received his package. And there are plenty whom received the following from banggood support, which is quite scary :
The Belgian GLS line orders have been lost due to channel issues, and we would arrange re-issued or refunded according to your willing. What would you like to do?
So long story short, can i ever receive my package, is there still any hope? I will not open a dispute on PayPal till the max 60 days passes. The email customer support doesn't seems to know that, how they should help me, they just wanna give me bonus points :D
Thanks for reading, awaiting for you responses
#Update -> My parcel was delivered (2018.08.03) finally after around 60 days.
1
Hi, Does anybody know if or when the GLOBAL VERSION of the 6GB/64GB Variant of the Redmi note 5 will go out?
I know that the 4/64 and the 3/32 variant already got a global version but not the 6/64 variant And I also know that I can get a Chinese version with a global ROM already flash from Aliexpress but I'm afraid to have some problem with the network bands that's why I need the Global version
3
Hi all,
Ordered my new phone, Xiaomi Redmi note 5 from Banggood. Heard good things about the website hence I ordered from them, know I would have quite a wait as it is coming from a HK warehouse the phone and has to be shipped etc... but why is it the orinigal expected delivery date has went from expected at 15/07/18 too 20/07/08? I'm sure it was expected sooner than the 15th when I first ordered it so this is possibly the 3rd time it has went back a few days for expected arrival.
Is this normal? Should I be worried(Spent £185 from my hard earned cash on this :( ) or am I worrying over nothing?
My friend said it may be because of weekdays being removed as they don't work weekdays and stuff. If anyone can clarify this for me be appreciated, seems strange that it keeps going back a few days for the expected delivery...
1
How does this work? If I go to put the code in it says that you cannot use that could on limited time offers??
3
Hi All,
Hate to do this but I have had to reach out everywhere to try and get this issue resolved. Short story, I ordered a 3D printer for my business and it is faulty. Contacted Banggood after I realized this (4 days later), because we wanted to try and get it to work with the help of the manufacturer.
Well contacted Banggood and they want me to repair it, every night they have a new set of instructions which are getting more and more ridiculous by the day. The one I got last night was to disassemble the whole thing and put it back together.
This was a prebuilt 3D printer. It should work out of the box. We have about 20 hours in stupid "repairs" into this thing and are very upset with our 500 dollar paperweight.
Has anyone tried (and successfully) filed a paypal or credit card claim against banggood? We just want to send back this broken machine, but Banggood does not want to acknowledge this. Every night in our emails I ask if I can return it and they dodge the question. Just wondering what the repercussions to this approach would be?
4
After months of being stuck in feed back loop of Banggood repeatedly sending their 3rd party tracking information and Australia Post saying they cannot do anything until they get a valid tracking number.
Went via PayPal and finally found out they sent it to another person in another country then Banggood stopped responding after this admission.
After they stopped responding I escalated a claim to PayPal and PayPal refunded my money.
Would have been so much quicker if service officer had checked full shipping details instead of repeatedly brushing me off 3rd party tracking info and this issue could have been resolved months ago.
As it is you lost a 50+ orders a year customer who will tell anyone and everyone to avoid Banggood like the plague.
3
Is it normal that my package has been in belgium for 3 days and all it says is that its ready to be transported.
I wouldnt be worried since it did say 7 to 25 days to be delivered but the destination its supposed to be shipped into next just says "unknown" is this normal?
3
Will banggood be charging 10% gst to Australian customers on purchases from their China warehouses after July 1st. I hope not.
6
Despite mixed reviews on other subreddits, I placed an order with them because they were offering expedited shipping. Was supposed to arrive shortly after a week, 7-9 days. Over two weeks passed, received an email that they don't ship to my country, USA, clearly a lie and didn't even try getting creative about it. Was told my refund would be seen in 1 business day. It's still missing. CS is short in responses, ignoring any questions I have.
I'm sure when it benefits them they're legit but otherwise they're sketchy. A simple and honest explanation could have fixed things, but there was none and it just makes you assume the worst. The item was supposed to be shipped the following day. But it took them nearly 3 weeks to cancel my order. Add to that, no refund and probably will have to file a claim with paypal.
2
Hi, my order was just cancelled. I received an email saying that you don't ship to my country, the USA, which you guys clearly do.
I placed the order over 3 weeks ago and paid for expedited shipping. Whats the deal? How do I get this order shipped? I don't want a refund. I'm kind of stuck ordering from you guys because now I definitely need it asap.
1
5 points
2
I ordered 10 pcs of something from Banggood and today I received only 7 out of 10. What should I do?
3
So, I ordered a Xiaomi Notebook Pro with banggood, delivered with the EMS Parcel Service. After about a month nothing has changed on the tracking and it's still in Asia. Every time I contact them they say: 'Oh we'll contact the warehouse within 2 days, blah, blah' and nothing happens. What should I do?
1
I place an order with them > $ 100, with the insurance option. The tracking number provided was duplicated. Tracking number (ie) 12345CN was used to send a parcel to recipient 1, address 1 and to recipient 2 address 2. Two parcels, two recipients, one tracking number. A concept the people at Bamggood cannot grasp. I was told to get confirmation from my post office, with an official stamp that my parcel was not there. This I did. Then I was told to check again.This i did. Still Banggood refused to refund me! Do not support a company with such bad business ethics!
4
I ordered an item and paid extra for the shipping insurance. FedEx lost my package.
"Good thing I paid for the shipping insurance" I thought. It's supposed to provide a refund or reshipment within 1 business day of a package getting lost or stolen. So no problem!
Wrong.
BangGood customer service is telling me that they think the tracking information on my order is someone else's and to please wait longer (with no end date, just a vague "please wait"), which is obviously complete BS.
I called FedEx when the tracking information was first listed as "delivered" but wasn't at my door, and the first thing they confirmed was that my name and address matched the tracking number.
I paid extra for shipping insurance. I just want what I paid for, and to not have customer service make up ridiculous excuses that are obviously false.
At this point I don't know what else to do except call Visa and dispute the charge. I'd prefer to just have the item reshipped by BangGood, but customer service is not giving me anything to work with. It said one business day. I shouldn't have to wait for some unspecified thing to happen before the insurance I paid extra for does what it's supposed to do! What a ripoff.
Has anyone else actually had shipping insurance pay out in the time BG specifies? Or is it just a scam? I know I won't be paying for it next time.
1
Hello Can you give me an email where to send a complaint about abuse by one of your support agents?
7
Been a customer for 3 years without issue.
In my 50+ years on planet every item mailed to me has arrived until......
Ordered an item in January, even had to pay postage on item.
They sent shipping info which did not work.
Another item that was ordered after arrived so rechecked shipping info, it did not work on local carrier but it worked on Banggood site however;
It showed the item had been delivered and according to Banggood it had been delivered within 24hrs of clearing customs. Physically impossible for that to have happened, express items take 3 days minimum to reach here. (I live regionally).
Banggood have done nothing but talk in circles in the 2 months of email correspondence and I am getting tired of it.
They have already lost me as a customer but do they want me to be a vocal ex-customer? Telling anyone and everyone to avoid them like the plague. It is rapidly reaching that point.
I just want my bloody item.
3
I have ordered four 3D printers for my business 7 days ago, after 3-4 days they canceled my order for no other reason that they want I re-order the items separately, four orders instead of two initial order, they claim that the package is too big, Why they do not send 4 separate packages??? Now they dramatically increased the price of the shipping on their website. I am still waiting for my money and they even ask me to wait 3 days before they refund me. We are talking about a 3D printer that has been sold hundreds of times since there are over 300 reviews for this machine. It's the second time they do this to me, last time was for a 350 USD drone that they refused to ship and took a full week to refund. We are talking about PayPal balance (no credit card) that is an instant transaction and refund is also instant from PayPal side. This situation is hurting my business. Conclusion unless you are comfortable with a company who take your money in hostage for a week because they don't want to find a solution to solve the problems they create: Stay away at any cost. There are many reputable merchants who deserve your business.
0
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