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Cancel appointment

Do you really want to cancel your appointment set for: Do you really want to cancel your appointment?

 
Date: {{appointmentCancelSelected.DATE}}
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Your appointment has been cancelled.

Your appointment has been cancelled.

 
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Your appointment has been changed.

Your appointment is scheduled for today.


The technician will arrive today between {{plannedTimeWithAnd}}.
 
Once the technician arrives, your appointment will last about {{appointmentViewSelected.pacDuration}}.
Your appointment will last about {{appointmentViewSelected.pacDuration}}.
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Current appointment

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Appointment For

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Appointment For

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Your new arrival window

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Your {{appointmentViewSelected.APPOINTMENTTYPE}} appointment is complete.
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Service appointment

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Status as of {{mm}}/{{dd}}/{{yy}}  {{hr}}:{{min}}{{daySlot}}
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success

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Your {{appointmentViewSelected.APPOINTMENTTYPE}} appointment is complete.

Your appointment is scheduled for today.

The technician will arrive today between {{plannedTimeWithAnd}}.
Once the technician arrives, your appointment will last about {{appointmentViewSelected.pacDuration}}.
Your appointment will last about {{appointmentViewSelected.pacDuration}}.
We'll be by to help you with your {{appointmentViewSelected.APPOINTMENTTYPE}}.
  Refresh appointment status *
8am 9am 10am 11am 12pm 1pm 2pm 3pm 4pm 5pm 6pm 7pm 8pm
8am 9am 10am 11am 12pm 1pm 2pm 3pm 4pm 5pm 6pm 7pm 8pm 9pm 10pm 11pm
We'll let you know when the technician is on the way. * Status as of {{mm}}/{{dd}}/{{yy}} {{hr}}:{{min}}{{daySlot}}

Service appointment Service appointments

Status as of {{mm}}/{{dd}}/{{yy}}  {{hr}}:{{min}}{{daySlot}}
  Refresh appointment status
Status as of {{mm}}/{{dd}}/{{yy}} {{hr}}:{{min}}{{daySlot}}
Your service has been completed

{{truncate(data.APPOINTMENTTYPE)}}

{{data.APPOINTMENTTYPE}}.

{{data.StatusMsg}}.

{{data.StatusMsg}}.

{{data.StatusMsg}}.

{{data.StatusMsg}}.

Your appointment is scheduled for today.

Your appointment is scheduled for {{data.DATE}}.

{{truncate(data.APPOINTMENTTYPE)}}

{{data.APPOINTMENTTYPE}}.

Date: {{data.DATE}}
{{data.DALAYEDTIME}}
Arrival window: {{data.TIME}}
{{data.labelDuration}}{{data.duration}}
Completed
{{data.labelDuration}}{{data.duration}}

{{data.StatusMsg}}.

Your appointment is scheduled for {{data.DATE}}.

Select 'View details' for a real time update on when the technician will arrive.

Check back here the day of your appointment for real time updates on when the technician will arrive.

Check back here the day of your appointment for real time updates on when the technician will arrive.

Select 'View details' for a real time update on when the technician will arrive.

Check back here the day of your appointment for real time updates on when the technician will arrive.

Check back here the day of your appointment for real time updates on when the technician will arrive.

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Reschedule | Cancel appointment Cancel appointment
We're sorry. This service cannot be rescheduled online. Need help? Contact an Optimum Expert with Live Chat or Contact Customer Support.

** Your original arrival window was from {{data.TIME}}

Important reminders:

  • An adult(18+) must be present for the full duration of the appointment.
  • Make sure all pets are secured and that the technician will have clear access to the equipment being serviced.
  • There is a charge for service calls unless the issue is caused by Cablevision equipment. View our rates.
 

Multiple service options available:

  • When it comes to service, Optimum has you covered.
  • In the the event you have an issue that is not covered within our service guidelines, we have options available to ensure a worry free experience with Optimum.
  • Check out Quick Tips for self-service solutions to common issues.
 
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