Welcome to NuoDB Technical Support
The NuoDB Technical Support team is committed to providing you with all of the assistance that you need to be successful with NuoDB. From simple “how to” questions to deeply technical inquiries, our support engineers are ready when you need us. We are ready and able to assist you in every aspect of your journey through installation development, testing and deployment of your NuoDB solution.
Support Packages
We are proud to offer three levels of support for our customers: Community, Professional and Enterprise. No matter what your needs, we have a support option for you. Need more support? Just reach out and we can help you update your package.
| Community | Professional | Enterprise | |
|---|---|---|---|
| Access to Extensive Knowledge Base | Yes | Yes | Yes |
| 9AM-6PM Support | Yes | Yes | |
| 24x7 Access to NuoDB Support Portal | Yes | Yes | |
| 24x7 Support Response to Production Blocking Issues | Yes |
How to Use Support
We offer several different channels for our customers to obtain support:
| Contact | Availability | |
|---|---|---|
| [email protected] | Professional and Enterprise Customers | |
| Telephone | +1 (866) 285-6864 | Professional and Enterprise Customers |
| Support Portal | Submit a Request | Professional and Enterprise Customers |
| Knowledge Base | Click here | All Users |