Managed Services

In today’s business environment we are always looking for ways to do more with less, while continuing to maintain a high standard of service. With NICE Managed Services, you get a dedicated team of NICE experts with a unique blend of technical and business expertise, resulting in higher levels of service to you and your internal customers.

Because we provide the team, they come ready day 1 to manage your applications. You don’t have to worry about losing knowledge due to attrition and you can minimize the costs of hiring, training and keeping team members up to date on best practices.

Benefits of using NICE Managed Services

• Reduced downtime of mission critical services resulting in cost savings
• NICE solution expertise part of daily routines allowing for tight connection to strategic operational goals
• Single point of accountability for NICE solutions
• Flexibility to respond to changing business needs and drive change quickly

Application Performance Services

For proactive risk identification and 24/7 monitoring and response of critical systems, choose NICE APS. We can help improve uptime of your NICE applications and infrastructure availability and save on operational and downtime costs.

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Managed Operations Services

Our Managed Operations Services focus on the NICE applications in your environment, ensuring uptime, system maintenance and optimization.

We drive operational excellence across your organization through standardized and streamlined processes. We have a dedicated focus on NICE application updates and upkeep which allows your team to focus on other priorities. With NICE Managed Services flexible and agile team dynamics, you can respond quickly to changing business needs and drive change successfully.

Solution Management - We believe being proactive when it comes to system health is the best way to see better performance. We perform daily pre-production health checks to ensure system is ready for production and to mitigate risks and issues before they occur. When they do occur, we perform incident management, resolution, communication and reporting.

System Administration - When it comes to managing your system, we take on many tasks that would traditionally need to be performed by your internal teams including completing Move/Add/Change (USER MAC) requests expertly and efficiently. We participate in change control activities including regression testing for NICE Applications. We provide monthly status and trends reporting on system stability.

Dedicated Support Engineering
Our Dedicated Support Engineers bring the same technical acumen as a top-tier NICE Support Engineer directly in to your environment onsite acting as part of your staff.

They are NICE employees with the same access to NICE tools and resources as any of the employees in our Global Support Center but dedicated exclusively to your organization and acting as a single point of contact for issue management and resolution.

They work with your team, NICE and the APS team daily to manage the technical components of your NICE solution.

Managed Delivery Teams

Our Managed Delivery Teams are made up of subject matter experts across all NICE products with deep project delivery experience and skills. With this service you will have a team ready to meet your exact needs to deliver projects in your environment.

Our global bench of resources is available in all regions ensuring the right SME where you need them and when you need them. The teams are well versed in multiple project methodologies and disciplines and experts in project planning and delivery. The tight partnerships with your teams allow for flexibility and quick response to changing business needs.

Managed Application Services

Transformation, Change & Domain Expertise - Our Managed Application Services teams are made up of resources with deep domain expertise and experience managing transformations and change to successful outcomes. They work with your teams to ensure you can take advantage of all the best practices, as well as the most up to date application feature and functionality usage.

Implementation of Value Roadmap - Our Managed Application Services teams work day to day with your teams implementing improvements, recommendations and projects. The structure provides the ability to be flexible to changes in your business that require immediate flexibility and response. We take an agile approach, so there is opportunity to see benefit quickly and adjust as necessary. We want to make sure you get the maximum ROI, as quickly as possible.