Frequently Asked Questions

FAQs

 

  • What is your Turnaround Time (TAT) ?

Our TAT is 2 - 4 business days from the time we begin processing your order until it's shipped out.  In the event we are experiencing an increased volume of orders, our TAT may increase a few days. 

 

  • Color additives are regulated by the FDA, why?

This assures that color additives, like pigments and micas are safe for us to use. 

 

  • Are your micas natural?

ALL colored micas are synthetic.  There is no such thing as a natural colorful mica.  They are referred to as nature identical and are manufactured in a laboratory with the same molecular structure as natural mica WITHOUT the metals and other toxic chemicals that are found in nature.  This ensures that colors sold to the public are safe for use on the skin.  Micas being synthetic is a GOOD thing if you are looking for colors, because they are safe!

 

  • Can I only use the mica colors for soaps, or can I also use them in lotions, shampoos, etc.?

     All of our micas can be used in soap.  There are a handful of micas that don't perform well, but if you stick to the Soap Stable Mica section, your choices are all stable for CP soap.  The Neon colorants (includes Brazen Hussy, Neon Orange, Neon Green, Neon Pink and Tennis Ball Breaker) are only soap safe and should not be used on leave-on products.   

     

    • Why does shipping seem high?

    The best thing to do is place your order with us and choose your shipping method to see how much it will cost. That being said, the shipping calculator on our current website occasionally tabulates charges incorrectly for International shipments. We would like to assure our online wholesale customers that we will manually adjust your shipping charges if you have been overcharged. I hope that helps!! 

     

    • Can I use your mica in BATH BOMBS?

    YES!!   In order to get the same wonderful colors you use in your other bath and body products, you most certainly can use them in your bath bomb recipe… However, adding polysorbate 80 at about 1-2% in your liquid stage will eliminate any ring around the tub or floating mica that can occur if you don't incorporate it. 

     

    • Is it possible to request samples of your fragrance or essential oils?

    We offer 1 ounce fragrance samples along with grouped sampler sets. If you are placing an order with us, you can mention in the comment section that you would like “xyz” “sniffie sample” which come in a small vial and will be sent in your order if we can.

     

    • Are all your micas VEGAN? Do you or any of the manufacturers you work with test on animals?

    Our micas contain no animal products and have not been tested on animals, either by us or by our suppliers. Please read our Animal Cruelty Statement here.

     

    • How much comes in a mica sample?

    We fill our mica samples by volume (all other sized micas are filled by weight) and we fill a 20 mL jar.  See photo.  Because micas weigh out differently from each other (some are light and fluffy, some heavier), and because we fill by volume only in sample jars, the range of actual mica weights vary anywhere from 7 grams-13 grams.  

    Mermaid & Deep Purple are our heaviest.
    Black Oyster & Silverfin Blue are our lightest.

      

    • I don’t see the size I need on your website. Will you get me pricing for larger quantities?

      Yes! You can contact Joanna Schmidt by either calling our offices at 561-845-0050 or through the contact page. 

       

      • How do I mix mica to color my soap or scrub?

      Use a cup to mix your mica powder and oil. Measure your mica powder into the cup along with the same ratio (or a tiny bit more) of a carrier oil you already use in your recipe. In short:

      Mix 1 part mica powder to 1- ½ parts oil. Mix thoroughly with a small spatula, craft stick or mini mixer until all clumps are blended. It helps to push the lumps to the sides of your container to release the pockets of trapped dry powder. Once blended entirely, add the mixed colorant to the oil or once you’ve reached trace (in cold process soap).

       

      • Do you have a “true red mica”?

      We get this question all the time. The only TRUE red are from Lakes or Dyes or some combination of mica containing one of those. Many mica suppliers “claim” they sell a true or firetruck red, when in fact, it either looks like pink-red or orange-red when you get it home OR a “true red mica” may contain acid dyes, FD&C Dyes and Lakes or the ingredient: carmine, which is a product from crushed beetles. Since we offer only vegan ingredients, we will not sell products that contain animal products.

       

      • You discontinued an item that I’ve purchased from you before. Can I special order it from you?

      We may be able to make a special order or we may offer you an alternative solution!

       

      • What happens if an item I just ordered is Out of Stock (OOS) ?

      If an item is out of stock, and it's on your paid order, we will reach out to you immediately, create a back-order statement for the item, ship the remaining items in your order. Back orders will be shipped immediately after we receive it and we’ll ship it at no cost to you. If you wish to receive a credit instead of the back-ordered item, please let us know as soon as possible and we will credit your Account. 

       

      • Why should I create an account?

      Creating an account of your own is cool. Why? It gets you the inside scoop on all things Mad Oils, including getting the scoop on savings and new items.  Be the first to know!

       

      • Why do you need my email and phone number? 

      We strongly believe in a person’s right to privacy. We enjoy our personal freedoms, and you deserve to trust your suppliers, so we promise that we will never share, release or sell your personal information to ANYONE and we have security measures in place to insure against any unauthorized use of your information. We also will not bombard you with annoying emails but, we may need to get in touch with you regarding your order and emailing or phoning you are the only ways to contact you. 

        

      • Where are you located?

      Our warehouse and offices are located in Riviera Beach, Florida in the United States.  Our address is listed on our contact page.

       

      • Can we come visit?

      Sadly, we can’t allow visitors inside our warehouse at this time, but we do offer Curbside Pickup if you are a local. Call and set up a time to pick up your order at least 24 hours after you speak to a Mad Oils Customer Service Agent.