Design and manage end-to-end workflows
Orchestrate work with integrated business process and case management
Introduction
What is workflow automation?
Workflow automation orchestrates multiple business processes — straight-through, human-assisted or case management — within operations and provides visibility into each step.
Why automate workflows?
Manual workflows can easily disrupt or slow operations. Lack of transparency and dependencies on employees leave businesses vulnerable to a variety of bottlenecks that create inefficiencies. Automating workflows safeguards against potential barriers and empowers business professionals to directly participate in designing business solutions.
Benefits
Automate at scale
Do more with less by deploying hands-off processing while managing cases and exceptions.
Deliver consistent experiences
Provide a consistent and transparent user experience with reusable, standardized workflows.
Operate flexible workflow styles
Seamlessly blend structured and unstructured processes into a smooth, repetitive workflow.
See it in action
Recognition
Gartner Magic Quadrant leader
IBM has been named a leader by Gartner in the Magic Quadrant for Intelligent Business Management Suites, 2019
Forrester Wave leader
Forrester has named IBM a leader in its Forrester Wave for Digital Process Automation for Deep Deployments, 2019
Testimonial
“Best customer journey for improved processes.”
— G2 Crowd reviewer
Case studies
See how clients are using workflow automation to transform their businesses.
Barclays Bank PLC
Barclays improves customer satisfaction with 88 percent faster roll out of automated processes.
Molina Healthcare
Molina grants 50 percent faster access to medical records using case management software.
Platform
Tap into the platform’s full set of capabilities for automating all types of work at scale.
Related capabilities
Tasks
Automate repetitive human tasks in business processes with robotic process automation (RPA) bots.
Decisions
Simplify and manage decision-making by isolating business rules from within automated workflows.
Content
Automatically initiate content-driven workflows in a central repository based on defined rules.
