This is what help desk end-users (customers) will have access to.
Try Live Demo
A simple but powerful interface for all your help desk tasks.
Try Live Demo
Start SysAid Free Trial
Centralized support system.Handle customer inquiries obtained through a web form, email message or telephone call in a single, centralized support solution.
Organize. Prioritize. Track.Setup unlimited categories, sort tickets by urgency and examine their status. Always know what needs to be resolved next.
Build and promote self-help.A built-in knowledgebase provides answers to frequently asked questions, user guides and other self-help resources.
Right information at the right time.Customize the ticket submission form to gather required information unique to your business and situation. No more back-and-forth with customers searching for needed information.
And much more...Email notifications. Canned responses. Attachments. Time spent on tickets. Reply and article rating. SPAM prevention. Reports. Multi-language use.
... but not too much!Simple. Lightweight. Just the right amount of features. No steep learning curve.
Download HESK