Placing Orders

• How do I know if a frame is in stock?
  If it is on our site, it is in stock.
  
  
• Is the order checked to make sure that nothing is wrong before shipping it to me?
  Yes. We have trained opticians that quality check all of our frames and lenses prior to shipping them to you.
  
  
• Can I order just the frame?
  Yes. On the product page, as you configure your frames and lenses, you can select "Frame Only."
  
  This option will include the frames only without lenses.
  
  
• What do I need to be able to place an order for prescription eyeglasses?
  All you need is a copy of your glasses prescription and a valid credit card.
  
  Call, chat online or email one of our Glasses Specialists at 1-800 GLASSES (1-800-452-7737) or [email protected] and we will be happy to assist you.
  
  
• Can you help me choose a style?
  Yes. Call, chat online or email one of our Glasses Specialists at 1-800 GLASSES (1-800-452-7737) or [email protected], and we will be happy to assist you.
  
  
• How do I choose the right size frame for my face?
  We include the size measurements on the product detail pages for each frame. If you have current eyeglasses, you can most likely see these measurements written on the inside of the temple of your current glasses or on the back of the bridge.
  
  The measurement is generally written like this: 50-15-135. The first measurement is the eye size (width of the lenses), the second is the bridge size (distance between the lenses), and the third is the temple size.
  
  If you have any questions, call, chat online or email one of our Glasses Specialists at 1-800 GLASSES (1-800-452-7737) or [email protected], and we will be happy to assist you.
  
  
• Can I use my contact lens prescription to order glasses?
  No. These prescriptions are generally different from each other.
  
  
• How do I measure my pupillary distance or PD?
  The pupillary distance is simply the measurement between the centers of the pupils in your eyes in millimeters.
  
  Click Here for more information.
  
  
• Can I pay with cash or check?
  No. We do not currently accept cash or check payments.
  
  
• Can I order Frames with "Plano" (no prescription) lenses?
  Yes. Simply select “blank” lenses on the product page as you configure lenses. You will have the same great CR-39 lenses with no glare coating that someone who has a prescription would receive.
  
  
• I am having a hard time entering my prescription. Can I send it to you?
  You can scan it and email it to us at [email protected], fax it to 1-800-450-1484 or you can read it to us over the phone ,and we can input it for you.
  Call, Chat Online or Email one of our Glasses Specialists, and we will be happy to assist you.
  
  

Prescription Questions

• How do I get a glasses prescription?
  You can get a glasses prescription from either an Optometrist or Ophthalmologist. If you already have had an exam, your eye care provider is required by law to release a copy to you.
  
  If you need help getting a copy, we would be happy to call your eye care provider for you.
  
  We can also help arrange a $50 eye exam at thousands of eye exam partners. Call, chat online or email one of our Glasses Specialists at 1-800 GLASSES (1-800-452-7737) or [email protected], and we will be happy to assist you.
  
  
• I am having a hard time entering my prescription. Can I send it to you?
  You can scan it and email it to us at [email protected], fax it to 1-800-450-1484 or you can read it to us over the phone and we can input it for you.
  
  Call, Chat Online or Email one of our Glasses Specialists, and we will be happy to assist you.
  
  
• How do I send you my prescription?
  You can text your prescription to 32020, email your prescription to [email protected] or you can fax your prescription to 1-800-450-1484. Please include your order number on the text, email or fax.
  
  
• Can you help me read and understand my prescription?
  Yes. Call, chat online or email one of our Glasses Specialists at 1-800 GLASSES (1-800-452-7737) or [email protected], and we will be happy to assist you.
  
  

Order Status and Shipping Questions

• Do you ship internationally?
  No. We do not currently ship internationally.
  
  
• How long will it take for my glasses to arrive?
  Prescription Eyeglasses: With our free standard shipping, you will receive your glasses within 5-7 business days.
  
  Plano Sunglasses: With our free standard shipping, you will receive your sunglasses in about 5-7 business days.
  
  If you need them faster, you can always expedite the order (2-3 business days) for just $9.99 or you can have them rush shipped (1-2 business days) for just $14.99.
  
  Pro tip: You can expedite your order by providing your prescription promptly after checkout!
  
• Can I check the progress of my order?
  Yes. You can log into your account at glasses.com and check the status of your order, you can call, chat online or email one of our Glasses Specialists at 1-800 GLASSES (1-800-452-7737) or [email protected], and we will be happy to assist you.
  
  
• What are my options for shipping?
  We have three shipping options available:
  
  •5-7 business days (FREE)
  
  •2-3 business days ($9.99)
  
  •1-2 business days ($14.99)
• I entered my order wrong. Can I make changes?
  Yes. Call, chat online or email one of our Glasses Specialists at 1-800 GLASSES (1-800-452-7737) or [email protected], and we will be happy to assist you.
  
  
• Do you ship signature required?
  Yes. We ship signature required for all orders over $450.
  
  
• When does the 30-day period start for the returns period?
  The 30-day period starts when you receive your glasses.
  
  

Products and Services

• Are eyeglasses FSA and HSA eligible?
  Yes. If you have an FSA or HSA debit card, you can simply enter that card's information at check out, just like a normal credit card. Don’t have an FSA or HSA debit card? You can check out using your credit card and then get reimbursed directly from your FSA or HSA provider. Most providers require you to submit a reimbursement form along with an itemized receipt or invoice. Just log into your account and print out the required information. View more information on our FSA page.
• Do you process the lenses or do you have a third party doing them?
  We manufacture our lenses in-house using the latest digital technology, ensuring a quicker turnaround and better price.
  
  Some prescription sunglass lenses are manufactured by leaders in the industry such as Oakley.
  
  
• I have received my glasses, but I need to return them. What is the process?
  Call, chat online or email one of our Glasses Specialists at 1-800 GLASSES (1-800-452-7737) or [email protected], and we will be happy to assist you with setting up your return.
  
  
• Are your frames authentic?
  Yes. All of our frames have original invoices direct from the manufacturers, so you are guaranteed to receive nothing but authentic frames from Glasses.com.
  
  
• What are your lenses made of?
  We use the highest quality lens materials:
  
  -CR-39 Plus: Our standard high-clarity CR-39 Plus lenses include no-glare, scratch-resistant coatings with 100% UV protection. Suitable for most glasses wearers but not recommended for semi-rimless and rimless frame styles. If you play sports or are buying for a child, we recommend upgrading to our polycarbonate lenses for high-impact resistance.
  
  -Polycarbonate: Recommended for high-impact protection, playing sports or for children. Our high quality polycarbonate lenses include no-glare and scratch-resistant treatments of standard CR-39, plus UV protection.
  
  -Ultra Lightweight High Index: Recommended for high prescriptions, which are typically outside the range of -3.00 to +2.00. High index lenses ensure you get the thinnest lens with high tensile strength for maximum durability. These also include no-glare and scratch-resistant treatments, plus UV protection.
  
• Do you sell sunglasses?
  Yes. We sell many of the top brands of sunglasses, including prescription sunglasses.
  
  
• Do you sell prescription sunglasses?
  Yes. We sell top brand sunglasses fitted with high-quality prescription sunglass lenses..
• What is No Glare or AR lens treatment?
  This is a lens treatment that is applied to the surface of glasses lenses that reduces glare and reflections. This treatment improves vision by allowing more light to reach your eye. It also improves the look of your glasses by eliminating the reflection on your lenses so that people can see your eyes. At Glasses.com, all of our lenses come with No Glare treatment.
  
  We also offer CleanShield™ Elite No Glare as a lens upgrade. This premium anti-glare treatment is super hydrophobic—meaning you’ll have less smudging, easier lens cleaning and a prolonged life of your lenses. This treatment reduces glare so much, your friends will do double takes to see if you have lenses at all.
  
• What are Transition lenses?
  Just like ordinary clear lenses, original Transitions lenses are clear when indoors and at night. Once outdoors, and depending on the amount of UV light present, these lenses change automatically to become darker. Transitions is the #1 eyecare-professional recommended photochromic lens worldwide.
  
  
• Do you sell tints in your lenses?
  No. We do not currently offer tints in our lenses.
  
  
• Do you sell bifocal lenses?
  Yes. We sell no-line bifocals (progressives). We offer some of the latest and greatest no-line bifocal products on the planet.
• Can you put new lenses in my existing frame?
  No. We do not currently offer this service.
  
  
• What is your return policy?
  Returns within 30 Days for full refunds
  
  You can return your glasses or sunglasses for any reason during the first 30 days.
  
  Frame Warranty
  
  All frames have a 1-year warranty against manufacturing defects.
  
  Damaged Spectacles Replacement
  
  If your glasses or sunglasses are damaged within the first year, we will offer you 50% off the same frames as a replacement. If we do not carry the same frame, we will discount your order for the new frames by 50% of what you paid for the original frames.
  
  
• What do I do if my frames need adjusting after I get them?
  Glasses.com has partnered with LensCrafters for Free adjustments and fittings!
  
  Simply show your receipt from Glasses.com to any LensCrafters associate, and they'll take care everything at no cost to you.
  
  
• When does the 30-day period start for the returns period?
  The 30-day period starts when you receive your glasses.
  
  
• Do you have any retail stores?
  We do not not have any retail stores.
  
  
• What is the difference between Titanium and Steel?
  Both materials are used for glasses frames. Titanium is used more frequently in jewelry because of its durability and low density along with its corrosion resistance and biological compatibility. The key difference that most people notice is that titanium is much lighter. Both metals work great for glasses frames, however.
  
  
• What is the difference between plastic and acetate?
  Acetate is a plastic that is more durable than standard plastic. Acetate originates from natural cotton fibers or tree pulp that gives the frames a more natural feel while less expensive plastics use materials, such as PVC, which must be spray painted to achieve patterns or shine.
  
  
• Can you help me choose a style?
  Yes. Call, chat online or email one of our Glasses Specialists at 1-800 GLASSES (1-800-452-7737) or [email protected], and we will be happy to assist you.
  
  
• How do I send you my prescription?
  You can email your prescription to [email protected] or you can fax your prescription to 1-800-450-1484. Please include your customer number on the fax or email.
  
  
• How do I use my insurance to order at Glasses.com?
  Glasses.com is excited to announce that customers can now use their vision insurance benefits online. Members can browse thousands of name brand products on Glasses.com while viewing out-of-pocket pricing. We'll take care of the boring stuff, so you can focus on the fun part—exploring your style. Get Started.

Vision Insurance

• What insurance plans do you accept?
  We accept many vision insurance plans including EyeMed, Anthem, Aetna Vision Preferred, Humana Vision, and more.
• What if I don't know the name of my insurance company?
  If your insurance is accepted, we can find your benefit/plan information using one of the methods below:
  
  Personal Information
  Member First and Last Name
  Date of Birth
  Zip code or SSN last 4 digits
  
  Plan Information
  Member ID
  Plan Number
  
  Need some help? Call us at 1-800 GLASSES, and we can help you get started.
• What if my plan isn't on your list?
  You may also use out-of-network benefits for most other vision insurance companies. You can complete and print the out-of-network claim form here.
  
  Need some help? Call us at 1-800 GLASSES, and we can help you get started.
• If I previously placed an order can I apply my insurance to it?
  Unfortunately, we cannot retroactively apply in-network insurance benefits. You may be able to submit an out-of-network claim using this form.
• What is the reinstatement process if I decide to send my order back?
  Once the glasses are received by Glasses.com, a request is sent to the insurance company to reinstate benefits. It can take up to 2 business days from the time the request is sent to the insurance company for the benefits to be reinstated.
• Can I use my benefits for everyone on my plan?
  You can use your benefits for anyone that is eligible on your plan. You will just need to provide the correct member information for the person you are wanting to order for.
  
  Personal Information
  Member First and Last Name
  Date of Birth
  Zip Code or SSN Last 4 digits
  
  Plan Information
  Member ID
  Plan Number
• Why can't I use additional discounts/promotions on my order?
  Due to agreements with the insurance plans, we are unable to add additional discounts beyond the discounts you receive from your insurance benefits.