Email Support
Phone Support
If you have a question or need immediate support, please use our live phone support. It is available Monday-Friday, 8am to 11pm, Pacific.
888-511-8600 Toll-free (USA and Canada) +1-415-801-2270 (International)
We are always ready to help you but because of regulatory rules, Escrow.com customer support is limited in what they can and cannot assist you with.
They can assist you with:
- Verifying transaction status
- Sending amendment forms
- Explaining general escrow
They can assist you with the following items, but may not perform them on your behalf:
- Entering tracking information
- Accepting merchandise
- Rejecting merchandise
- Submitting a payment
- Agreeing to terms
- Entering or editing user profile information
- Sending a lost password
We are here to help - whether it's a technical question, a problem or a suggestion. Connect with us by phone or the email form provided for your convenience.
Our office
To send us any mail correspondence, use the mailing address below:
Escrow.com 180 Montgomery St, Suite 650 San Francisco, CA 94104, USA
Holiday Observance
Escrow.com's office will be closed in observance of the following holidays:
| Sunday, January 1 | New Year's Day |
| Monday, January 16 | Birthday of Martin Luther King, Jr. |
| Monday, February 20 | Washington's Birthday |
| Monday, May 29 | Memorial Day |
| Tuesday, July 4 | Independence Day |
| Monday, September 4 | Labor Day |
| Saturday, November 11 | Veterans Day |
| Thursday, November 23 | Thanksgiving Holiday - Escrow.com support and transaction processing available, payments processing restricted by Bank Holiday |
| Monday, December 25 | Christmas Holiday |