For CDL-maintained systems, check the System Status page.If an indicator other than the green light (circle) icon displays, a problem with the resource has been detected and CDL staff have been notified (during normal working hours).
For licensed resources, view announcements on the CDLALERT-L Archive.
Check the archive to see if a CDLAlert has been sent reporting scheduled or unscheduled downtime for a specific vendor or resource.
Search & report problems via the CDL Helpline web site.See
instructions for logging into and using the CDL Helpline web site.
See our troubleshooting guides.
Find information on troubleshooting common ejournal problems, off-campus access, and more.
Report problems with Melvyl & UC-eLinks*.
* For the most part, you should always use the "Report a problem with UC-eLinks" link on the UC-eLinks menu to report specific UC-eLinks problems because the article citation and workstation/web browser information is automatically supplied along with the feedback form.
You can submit generic problems you've noticed with the UC-eLinks interface or service by sending email to [email protected].
