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Support

FAQ

FAQ

Ordering

  • Simply email us at [email protected] within 12 hours. Be sure to include your order number! If you would like to change your design, please also include the URL or name of the new design. Otherwise, if it is the device type, case type or color that you would like to adjust, please also let us know the details in email.
  • Please let us know by email at [email protected], we would wish to know the order number of yours and also the discount code / offer that you are after. We will be more than happy to evaluate what you have and honor the offer if it is deemed applicable. We apologize, but we are unable to apply the adjustments retrospectively 5 days after date of order, or the promotion expiration date, whichever comes earlier.
    1. Your order was found to be incomplete because a Backplate was checkout in the order but no previous purchase record of Metaluxe / Bezel Bold could be found from your account.
    2. Your shipping address has no street number or suite number, or potentially incomplete.
    3. The photo(s) used in your design had been removed from your social network and we need your help in supplementing them.

    You will always receive an email from us if the problems above happen to your order. So please be sure to check the Spams / Junk folder of the email you registered with us if you have not received such confirmation emails. We will need further information from you before we can process your order.

  • Please be sure to open up all the boxes first. We normally packed 2 cases in 1 box unless otherwise requested. If you have checked and the case is still not there, please contact us.
  • No, only you can print your case unless your design is available on the Casetify Artist Collection.
  • Email us at [email protected]. Include your portfolio link and your social media accounts.
  • Check out the Casetify Virtual Gift Card section.

Product

  • Please check the full list here. Not seeing the device you have? Be sure to sign up for our newsletter and stay tuned to our social medias!
  • Our cases in Frosty White are semi-transparent, but not crystal clear.
  • Casetify cases are made of polycarbonate with a fixed shape and is a hard material, and not a soft rubber or silicon. Please visit here for more specs!
  • No. All designs will be printed on the back of the case only.
  • Casetify fits the international (non-carrier-specific) version of Samsung Galaxy series devices. Although your carrier-specific model may look similar to the international version, the device may slightly vary between carriers (particularly the shape and positioning of the camera) and may not fit our cases.

Image & File Support

  • No worries! You can use your personal photos to make your case.
  • In order to deliver you with high quality cases, we recommend that you use high quality images. The warning is to let you know that the photo is below the recommended resolution, therefore the quality may be reduced.

Billing

  • Click on PayPal or Credit Card upon checkout.
  • Yes! We accept major credit / debit cards via PayPal and NO PayPal account is required for checkout (except for a very few specific countries). Please choose "Don't have a PayPal account?" upon checkout as illustrated here.
  • Please kindly make sure all information entered is 100% correct and there is no spelling mistake. Please also avoid short forms of City, and do not include the State information within the City input box. If the details are right but still the payment cannot be made, please contact us and we will get back to you shortly.
  • We use the PayPal platform, so even if you used your credit / debit card, you’ll receive a confirmation from the PayPal team. Doesn’t seem right? Email us at [email protected].
Still not getting your answers? Email us anytime at [email protected]. You can contact us on Twitter or on Facebook @casetify