Tenna
Vad är Tenna?
Tenna is a construction technology platform that revolutionizes equipment fleet operations. We are the standard for the construction industry. Tenna lets you know more, with reliable tracking and a Läs mer unified platform for mixed fleets, built on over 100 years of construction experience, and control more with visibility from the machine to the project, up to your whole company. As a result, you make more money with better own, move, buy/rent decisions, higher utilization, and more predictable days. Läs mindreVem använder Tenna?
We serve heavy civil and specialty contractors that rely on a mixed fleet of assets – from big yellow iron down to small tools - to get jobs done, as well as heavy equipment rental companies.
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Tenna
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Recensioner av Tenna
Jodi
Outstanding Customer Service
Kommentarer: The customer service is top notch, there is always someone available to answer your questions.
Fördelar:
The Tenna team made it as easy a possible to get all out machines entered for the initial set up. A team of guys showed up to our office and worked side by side with the mechanics for installation. The website is easy to navigate and the trackers are easy to set up and install.
Nackdelar:
Nothing I can think of rite now. Everything is great
Svar för Tenna
i fjol
Hi Jodi, Thank you for your positive feedback about the Tenna website and installation process. We appreciate you taking the time to leave this review. If there is any way we can further assist you, please feel free to reach out to your Customer Success Manager.
Dee
Tenna
Kommentarer:
The asset tracker has helped our company know where our equipment is at all times. When we started we just had the QR Codes, which needed to be scanned, and was very time consuming. Now we have the trackers/beacons, and less work for us.
Tenna has been oncall with me and respond very quickly when I have a problem or need help understanding how to do something.
Fördelar:
The initial setup was a little time consuming, but once everything was uploaded, all of our information is there and readily available. The assets are very easy to access.
Nackdelar:
My lease favorite thing about this software is that it is not always user friendly. It takes a lot of trial and error to do a task.
Svar för Tenna
i fjol
Hi Dee, thanks for the awesome review and valuable feedback about the software. We always strive to make Tenna more user-friendly. If you can think of specific updates you would like to see, please share it with your customer support representative. Who knows, maybe our team can make it happen!
Mariel
Not as User Friendly as We Hoped
Kommentarer: It does the job but not as user friendly as we were led to believe. We're willing to stick around in hopes these issues are resolved.
Fördelar:
Preventative maintenance feature, rollout was relatively smooth
Nackdelar:
The app is incredibly difficult to navigate. The website is not all that user friendly either. We have had several "glitches or issues" at times where we needed the data and this leaves us wondering just how often these happen and how reliable the data is. We also rely heavily on the tracking/data to file IFTA and we had some major issues in our IFTA reporting. We've also had some issues with the geofencing feature.
Svar för Tenna
för 4 månader sedan
Hi Mariel, we truly value your feedback and your concerns have been passed on to our Customer Success team. They will follow up with you to make sure your experience improves and to make sure we fix those issues as soon as possible. There will be upcoming IFTA enhancements that will be key in addressing your IFTA-related concerns
Jim
Very nice Product
Kommentarer: From the beginning conversations with the Tenna sales team, installation crews and software / training teams we have been very impressed so far. It is nice to be able to reach someone live by phone for questions whenever needed, every employee I have had conversation with have been extremely nice and helpful!
Fördelar:
After trying a few other GPS tracking brands with many multiple issues we are glad we found Tenna. Vehicle tracking seems to be where most GPS companies excel, Tenna is the only company that was able to seamlessly track our heavy equipment without issues!
Nackdelar:
We have not had any issues that could not be taken care of with a phone call!
Svar för Tenna
för 4 månader sedan
Jim, thank you for taking time to leave this review. Your feedback is much appreciated.
Ty
Övervägda alternativ:
Easy to use software
Kommentarer: Some devices are not working properly and some devices that are in the same area as other devices are going offline while the others are not.
Fördelar:
Easy to learn and find what you are looking for
Nackdelar:
Reports are lacking, being able to create custom reports would be very helpful.
Svar för Tenna
i fjol
Hi Ty, we appreciate the feedback! We would love to hear more about what you are looking for. We understand everyone uses data differently, and the more we know about what our customers need the better we can build our product! Please feel free to reach out to your Customer Success Manager at your earliest convenience to discuss further.
