Tenna
Description de Tenna
La technologie cloud de Tenna permet de gérer des biens industriels et de fournir une analytique. Des clients dans les secteurs de la construction, de la location d'équipement, de la logistique, du Lire la suite transport et des services publics utilisent Tenna pour suivre et gérer tous leurs actifs, de l'équipement lourd aux petits outils, sur une plateforme intégrée. Consultez un historique complet, statuts, maintenance, itinéraires, documentation, photos et même les vues de carte satellite. Démo en direct gratuite. Afficher moinsQui utilise Tenna ?
Cette solution s'adresse aux entreprises qui s'appuient sur des actifs physiques pour effectuer des travaux ou qui louent des équipements. Par exemple, les entreprises de construction, de gestion des déchets, de location d'équipements lourds et du secteur pétrolier et gazier.
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Jodi
Outstanding Customer Service
Commentaires: The customer service is top notch, there is always someone available to answer your questions.
Avantages:
The Tenna team made it as easy a possible to get all out machines entered for the initial set up. A team of guys showed up to our office and worked side by side with the mechanics for installation. The website is easy to navigate and the trackers are easy to set up and install.
Inconvénients:
Nothing I can think of rite now. Everything is great
Réponse de l'équipe de Tenna
l’année dernière
Hi Jodi, Thank you for your positive feedback about the Tenna website and installation process. We appreciate you taking the time to leave this review. If there is any way we can further assist you, please feel free to reach out to your Customer Success Manager.
Dee
Tenna
Commentaires:
The asset tracker has helped our company know where our equipment is at all times. When we started we just had the QR Codes, which needed to be scanned, and was very time consuming. Now we have the trackers/beacons, and less work for us.
Tenna has been oncall with me and respond very quickly when I have a problem or need help understanding how to do something.
Avantages:
The initial setup was a little time consuming, but once everything was uploaded, all of our information is there and readily available. The assets are very easy to access.
Inconvénients:
My lease favorite thing about this software is that it is not always user friendly. It takes a lot of trial and error to do a task.
Réponse de l'équipe de Tenna
l’année dernière
Hi Dee, thanks for the awesome review and valuable feedback about the software. We always strive to make Tenna more user-friendly. If you can think of specific updates you would like to see, please share it with your customer support representative. Who knows, maybe our team can make it happen!
Mariel
Not as User Friendly as We Hoped
Commentaires: It does the job but not as user friendly as we were led to believe. We're willing to stick around in hopes these issues are resolved.
Avantages:
Preventative maintenance feature, rollout was relatively smooth
Inconvénients:
The app is incredibly difficult to navigate. The website is not all that user friendly either. We have had several "glitches or issues" at times where we needed the data and this leaves us wondering just how often these happen and how reliable the data is. We also rely heavily on the tracking/data to file IFTA and we had some major issues in our IFTA reporting. We've also had some issues with the geofencing feature.
Réponse de l'équipe de Tenna
il y a 4 mois
Hi Mariel, we truly value your feedback and your concerns have been passed on to our Customer Success team. They will follow up with you to make sure your experience improves and to make sure we fix those issues as soon as possible. There will be upcoming IFTA enhancements that will be key in addressing your IFTA-related concerns
Jim
Very nice Product
Commentaires: From the beginning conversations with the Tenna sales team, installation crews and software / training teams we have been very impressed so far. It is nice to be able to reach someone live by phone for questions whenever needed, every employee I have had conversation with have been extremely nice and helpful!
Avantages:
After trying a few other GPS tracking brands with many multiple issues we are glad we found Tenna. Vehicle tracking seems to be where most GPS companies excel, Tenna is the only company that was able to seamlessly track our heavy equipment without issues!
Inconvénients:
We have not had any issues that could not be taken care of with a phone call!
Réponse de l'équipe de Tenna
il y a 4 mois
Jim, thank you for taking time to leave this review. Your feedback is much appreciated.
Ty
Alternatives envisagées :
Easy to use software
Commentaires: Some devices are not working properly and some devices that are in the same area as other devices are going offline while the others are not.
Avantages:
Easy to learn and find what you are looking for
Inconvénients:
Reports are lacking, being able to create custom reports would be very helpful.
Réponse de l'équipe de Tenna
l’année dernière
Hi Ty, we appreciate the feedback! We would love to hear more about what you are looking for. We understand everyone uses data differently, and the more we know about what our customers need the better we can build our product! Please feel free to reach out to your Customer Success Manager at your earliest convenience to discuss further.
