Conheça o LiveChat
Software de bate-papo ao vivo e Help desk para negócios.
O LiveChat transforma equipes de suporte em rockstars de atendimento ao cliente. Os clientes adoram respostas para as perguntas em segundos. Ganhe corações de clientes com atendimento ao cliente incrível usando o LiveChat, junte-se a mais de 26.000 empresas de mais de 150 países e experimente o LiveChat agora!
Quem usa o LiveChat?
O LiveChat é usado por empresas de todo o mundo e de todos os setores. Startups, pequenas e médias empresas confiam no LiveChat nas tarefas cotidianas de atendimento ao cliente.
Onde o LiveChat pode ser implantado?
Sobre o fornecedor
- LiveChat Software
- Localizado em Boston, EUA
- Fundado em 2002
Suporte do LiveChat
- Suporte por telefone
- Assistência 24/7
- Bate-papo
Preço do LiveChat
Preço inicial:
- Sim, oferece teste gratuito
- Sem versão grátis
O LiveChat não possui uma versão gratuita, mas oferece versão de teste grátis. Versão paga do LiveChat a partir de 24,00 US$/mês.
Planos de preços consiga uma avaliação gratuitaSobre o fornecedor
- LiveChat Software
- Localizado em Boston, EUA
- Fundado em 2002
Suporte do LiveChat
- Suporte por telefone
- Assistência 24/7
- Bate-papo
Vídeos e imagens do LiveChat
Recursos do LiveChat
Alternativas ao LiveChat
Avaliações do LiveChat
stephanie kelly
comunicação direta de suporte ao cliente
Comentários: eficiente para a equipe que está em busca de um software de chat ao vivo para atender visitantes e clientes em sites
Vantagens:
é fácil de usar, consigo integrar a comunicação direta com o cliente e inclusive fora do horário comercial graças a automação disponível
Desvantagens:
não vejo problemas no software, talvez somente a questão para usar chatbots, precisa adicionar um outro aplicativo.
Juliana
Fácil de usar
Comentários: Ótimo software, indico pra aqueles que querem um contato rápido e direto com seu cliente.
Vantagens:
Gosto do software porque ajuda demais na comunicação. O chat é fluido. A conexão de vídeo é muito rápida, sem travamentos e dificuldades. O uso é fácil.
Desvantagens:
Não tive dificuldade no uso, os clientes entram em contato com a empresa com agilidade. Não tenho do que reclamar.
Patrik
LiveChat review
Comentários: We set up a live chat for our customer on his eshop. Quick setup within a few minutes and the customer also quickly adopted the livechat window.
Vantagens:
14 day free trial version Possibility to share the screen with the customer A huge number of features such as automatic replies, switching between operators, offline messages and more.
Desvantagens:
After the 14-day free version expires, you need to purchase the paid version. For some, this can be off-putting.
Alternativas consideradas: Tidio e Smartsupp
Razões para mudar para o LiveChat: The customer chose this software because he liked it the most and it best suited his e-shop needs.
Dan
Live chat is a feature that allows individuals to communicate with each other in real time
Comentários: Convenience: Customers can communicate with businesses through live chat from any device with an internet connection, making it a convenient option for those who may not have access to a phone or who prefer to communicate digitally.
Vantagens:
Quick response times: Live chat allows businesses to quickly respond to customer inquiries, helping to resolve issues and improve the customer experience
Desvantagens:
There are several potential drawbacks to using live chat as a customer service or support tool: Limited hours of operation: Live chat may not be available 24/7, which means that customers may not be able to get help when they need it. Limited ability to handle complex issues: Live chat is generally best suited for handling simple, straightforward questions or issues. More complex or technical problems may be better suited for phone or email support. Limited ability to handle multiple customers at once: Live chat agents can typically only handle one conversation at a time, which means that customers may have to wait for a response if the agent is busy with another customer. Limited ability to handle non-text based communication: Live chat is a text-based communication channel, which means that it may not be suitable for customers who have difficulty reading or writing, or for handling visual or audio-based issues. Potential for misunderstandings: Live chat conversations can be more prone to misunderstandings than other forms of communication, as there is no visual or auditory context to help convey meaning. This can lead to frustration for both customers and support staff.
Jess
Easy to use basic live chat
Comentários: LiveChat was very easy to implement which meant that we were able to add an aditional customer service support channel very quickly. It also meant that we were able to identify customer issues more quickly and implement improvements to our order processing and fulfiment processes more efficiently as customers were able to provide feedback and engage with us in real time (as opposed to emailing and waiting for a response).
Vantagens:
The set up and integration to our website was very easy and we were able to get our live chat up and running quickly. The simple back end configuration meant that as we grew our team of customer service reps, it was very easy to add chat agents and configure them to the appropriate chat enquiries.
Desvantagens:
The reporting on chat performance was fairly basic (response time, abandoned chat etc).
