LiveAgent

Ótimo custo benefício

Vantagens:

Utilizo o LAdesk todos os dias na minha rotina, e é uma ferramenta muito simples e dinâmica de se trabalhar, desde o meu primeiro dia não encontrei dificuldades. Se comparado com outras ferramentas de CRM na questão Custo X Entrega, acredito ser uma das melhores do mercado.

Desvantagens:

O live chat é uma ferramenta que ainda precisa ser um pouco aprimorada, a visualização dele na tela do agente não é tão boa.

otimo

Comentários: fantástica!

Vantagens:

a facilidade e funcionalidades de fácil manuseio..

Desvantagens:

tudo muito bom nao tive e nao estou tendo nenhum problema ate o momento!

Powerful Live Chat Tool for Reasonable Price

Comentários: Overall, LiveAgent is a Great Deal. It really helps us with our day to day work. It brings a good positive user experience to our customers. LiveAgent will never disappoint our customers. This tool is extremally easy to use. Also it has lots of integration features available with other third party systems. Our agents are very happy to use this kind of tool without hesitation. Finally, i have to say, LiveAgent is a well Packed Perfect live chat and help desk system for a reasonable price.

Vantagens:

LiveAgent is a great app that helps us to integrate with our Website to enable Live Chat option with our Website Visitors and Customers. Location Reporting is a very important feature in this tool. We can identify the users location. So we can avoid unnecessary disruptions and scams. Configuration part is really easy. straight-forward. We used LiveAgent to provide both Email and Chat support for our Visitors and Customers. Their customer service is very friendly. And Also, this tool is really easy to understand even for our new employees. I think Integration with multiple websites is the greatest feature of LiveAgent System. That helps us to reduce lots of time and cost.

Desvantagens:

There is nothing to complain but, Developers can improve its User Interface more.

Amazing customer service help desk and knowledge-base combo

Comentários: It is very very helpful overall so far. I and my team uses LiveAgent o a daily basis.

Vantagens:

The main reason to select LiveEvent was the knowledge base system it has is like the deal breaker. This is the feature that competitors charge high or they don't even have it. Kudos to LiveAgent for that.

Desvantagens:

the limitation of customization in header and background of the home screen. If we could upload header background image that could be great.

Alternativas consideradas: Zoho Desk e HubSpot CRM

Software anterior: Zoho Desk

Razões para mudar para o LiveAgent: The ease of usability, free version and knowledge base with custom domain name.

Its OK to start

Comentários: We are a small team and Live Agent is our first software to deal with customer support tickets. It is ok as a first software.

Vantagens:

It has a free trial that convinced us to buy a pro plan.

Desvantagens:

The visuals and the amount of features that are upgradable.

Alternativas consideradas: Freshdesk e Zendesk Suite

Razões para mudar para o LiveAgent: Price and features