Avaliações do Dialpad

DialPad has been a great service for our business

Comentários: Our experience has been excellent. We have really had nothing negative ever happen with it and I've shared it with tons of people. It's probably my current favorite phone service we use and we have a few, always looking for the next best thing.

Vantagens:

Love the mobile app and the ability to make and receive calls over cellular and WiFi. We've been using it for years and it's been rock solid.

Desvantagens:

The only con is that they don't have a free version any longer. I tell anyone who asks about it and we love it but we were lucky enough to such an early adopter we got in on the "free for small businesses" deal way back when they first launched.

Artificial feature limitations soured my experience with Dialpad

Comentários: Once the port issues were resolved it is generally fine and easy to use, although I am disappointed that several basic features are excluded at the price we are paying, which is not exactly cheap compared to competitors. I may switch to a different to gain access to the features that Dialpad refuses to provide without spending more money.

Vantagens:

Native app is easy to use, and easy integration with Google Contacts makes dialing a snap. All users can dial out VoiceIntelligence transcripts are useful and automatically generated. The accuracy is about 80%, usually good enough to easily tell what was being discussed even if some of the words are transcribed incorrectly.

Desvantagens:

The port experience was a disaster. There was a goof somewhere and this left me without the ability to receive or make phone calls on my business' primary phone number at either Dialpad or at my prior provider (Google Voice) and the support did not make me feel like fixing this was a priority for them, never providing updates. It eventually got fixed. The product has arbitrary and foolish feature limitations that feel unnecessary and petty. I am paying good money for this product and yet cannot access even a basic IVR because I am not an enterprise customer with more than 100 users. An IVR is absolutely basic functionality for a phone service with more than one user. We also cannot set holidays on our service because we need to be in a more expensive plan to do that.

Great system, easy to use. Very affordable

Comentários: It worked when we were at a smaller scale very well. Once we became more advanced, we needed to get a more advanced system.

Vantagens:

This is one of the more simple and easy to deploy phone systems on the market. When you are in a fast growing startup, these characteristics are crucial.

Desvantagens:

The multi line dialer was not up to par with what Ive seen on some other systems.

From good to bad and the ransom techniques they use

Comentários: Terrible support, borderline mafia style sales techniques, terms changing constantly even if you are a customer paying over 50K a year or more... terrible company built of top of twilio.

Vantagens:

At the beginning, years ago, we went all in with this. we thought it was refreshing good solution compared to all the other players.

Desvantagens:

They will hold you ransom once you use them at scale. They will force you to pay for licenses you do not need, misrepresent contracts and make it as difficult as possible to get out of their grip. The software absolutely will let you down. Do not use for anything that requires reliable communication in your company.

Dialpad is a must have for virtual workers

Comentários: We have been using dialpad for 3+ years. We like the service. Its reliable and implementation is always a quick process. I like that we can monitor our team in real time and record calls when needed. We dont have many issues with the service but when we do, they try to help fix the problem. They may not always be successful with issues but do try to accommodate customer service requests.

Vantagens:

We use dialpad for our marketing team. They are all virtual and need a reliable service.

Desvantagens:

The customer service can be iffy. They are able to solve simple issues but are harder to deal with on issues that need escalation.

Effective and helpful VOIP system with some quirks

Comentários: I am pleased but want more reliability.

Vantagens:

This VOIP platform continues to grow better and offer more features and allows me to access my calls and clients on my cell phone and computer.

Desvantagens:

It was having issues on older Android phone and would switch to my personal voicemail. Also I was given 2 numbers and can't seem to control which one I send texts to customers always.

Great functionality and Price point for a small business

Comentários: I've had it for so long, I can't remember how long. That means it's constantly used and part of my toolbox.

Vantagens:

A number available for voice and texting

Desvantagens:

Needs to improve handoff reliability between devices

Much more feature rich compared to it's competitors like Ooma Office

Comentários: I'm an AG consultant & needed a dedicated business number that includes messaging, etc. I'm very pleased the performance of Dialpad

Vantagens:

I love this software for it's many features like a dedicated desktop program, fully featured mobile app. Sleek interface, and most importantly HIGH CALL QUALITY.

Desvantagens:

No major cons other than I would like to be able to manage all of the admin settings from the mobile app & desktop program instead of having to access the web interface.

Great software but not the best CS

Comentários: The overall experience is not that good, but not because of the software but because of the CS and Accounts Receivable team. We have reduced our sales team and they have been completely inflexible with the terms of the contract, even if we suggested exchanging the call center licenses for the local presence feature which would cost even more, but they didn't allow us to make the change. Not a very good way to treat the clients, we will not renew the contract.

Vantagens:

It is very easy to use and if you have good internet connection you can hear clearly and there is no delay. You can export all the data you need, but you have to treat it in Excel.

Desvantagens:

Would be nice to have better reporting features.

Gets the job done

Vantagens:

The call recording helps greatly with customer service issues and training csr.

Desvantagens:

It is a little expensive per seat and for all features.

The most advanced and affordable option out there

Comentários: I love Dialpad. We started with Google Voice back in the day, but abandoned it because it wasn't a flexible office phone solution. Then we jumped into Switch.co because it promised a lot that Google Voice lacked. It wasn't quite right for us yet so we went away from that too. I also tried other solutions along the way. After a few years, Switch.co matured and was rebranded into Dialpad. Since that maturation we've been all in! The new iteration of the platform had the simplicity we needed while at the same time bringing the tech we desired. The audio delay on this voip service is non-noticeable. Let me repeat that, the audio delay is non-noticeable. We've tried a lot of VOIP systems and that is my biggest complaint. Dialpad delivers on the quality of the audio and the non-noticeable delay. When we've had issues or questions, customer service was on it in a suprisingly short amount of time. On top of that, they always resolved our issues/questions in a satisfactory way. This is a great product, but moreso I think they're a great company.

Vantagens:

1) Works on ios/android, computer, and desktop phone. It works well on all the devices I use. 2) You can transfer calls between devices. 3) Each month it gets increasingly better with regular software updates. 4) Simple management of our team phone numbers and departments. 5) It allows for better general office number handling.

Desvantagens:

1) When switching from wifi to cellular LTE the call often drops or has issues for a bit (ie. leaving the office, with HD calling enabled) 2) Not great conference integration. I'd rather see a great video chat solution that integrates smoothly, than halfway-there uberconference integration. The pricing is silly w/ uberconference, every one of my lines doesn't need their own uberconference, we really only need 1 or 2 lines.

Cloud-Based Office Phones Increase Productivity

Vantagens:

I admit I was somewhat hesitant for our office to move from a traditional phone system to a cloud-based one. After using Dialpad for nearly a year, I honestly can't remember why I had hesitations in the first place! This system makes my work communication simple and efficient. I'm in and out of the office all the time, so it's been great to be able to answer work calls wherever I am. Our staff uses the messaging function to interact with each other on team projects. I love the fact that you can easily look over your call history list and edit call information to the name of the caller -- I don't have the need to scribble phone messages on paper anymore because it's all conveniently on the app! In addition to receiving voicemails on your phone, you can get emails including them too, so if you need to pass the message on to a co-worker, it's just a simple email forward away. Another awesome feature is the call data. You can track how many people are calling your organization during a specific time period, what percentage of those calls are getting answered, and who in your organization is making the most calls, along with much more data. These metrics can be used in a variety of ways to make your staff more efficient and engaged. The interface is easy-to-use and understand. Once you have the app on your device and configured appropriately, it's nearly problem-free. It makes me more accessible to our clients and helps keep our team on the same page -- what's not to love?

Desvantagens:

The number one issue you will need to get used to using this product is the slight delay that happens from when you speak your words to when they are actually heard. This results in a lot of accidental talking over your caller, but once you use the product for a while, you will get the hang of it. You can set up the app to use wifi or your calling plan. If you use your calling plan (which you must when you are away from a wireless router), you can get calls with bad connection or even drop a call. If you do have an issue during your call, you have the ability to give the call a one to five star ranking. If you rank the call low, you can add details about the problem, and then support will take a look and try to address the problem if possible. So there are issues, but I think the benefits definitely outweigh the negatives.

Perfect for Business Startups

Comentários: 8/10 overall, some issues with connections and common bugs on both desktop & android app. BUT!! I have tried Dialpad main alternatives RingCentral, Nextiva, GrassHopper and several other; Dialpad it's a must have if you don't want to use your every day mobile phone, if you are looking for privacy and a good resting, this is a must have; none other company offers SMS via VoIP, they said they do, but none have solve my problem. I have paid thousands of dollars just to come again to Dialpad.

Vantagens:

Free SMS, all systems compatibility, most call center won't notice you are calling from a VoIP, if you live outside the US & Canada, there's no better software to handle your business.

Desvantagens:

It takes some time to connect, you may need to try several attempts to connect a call or even restart the app.

Great option for VOIP, sometimes unreliable.

Comentários: Overall good experience. Sometimes unreliable. Ended up switching to google voice due to the cheaper price and the reliability issues we had.

Vantagens:

Easy to use with a desk phone and cellphone. Call routing easy to change and update. Many features for call routing during business hours and non business hours. Liked that I could set a different voicemail for different times of the day and for vacation or out of office time.

Desvantagens:

Sometimes unreliable where it would ring on the desktop only and not the desk phone, and vice versa. Sometimes calls did not go to my cellphone and it would come in as a voicemail. Happened about 10% of the time so it was often enough to be an issue.

Quality VOIP system with learning curve

Comentários: Overall, Dialpad has been an excellent VOIP solution that has allowed my organizations mobile workforce to continue connecting with our team and volunteers without being shackled to a desk phone. During the COVID-19 lockdowns, this furthermore allowed us to easily transition from working in the office to working from home, without disrupting our overall workflow.

Vantagens:

Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone. The product is easy to manage and configure, with good call quality (given you have decent internet) and even a cell-fallback feature provided you don't.

Desvantagens:

Dialpad's backend configuration is a little messy, making it difficult for people not heavily invested in learning the platform to configure basic settings (for instance, the call routing setting is hidden in a menu labelled "Business Hours"). For someone who did not help setup the platform and has little experience with managing VOIP offerings, it can be quite daunting figuring out the settings and understanding what many of the terms mean. Dialpad also has a few noticeable bugs; including a complete inability to handle longer MMS messages. It receives pictures and videos just fine, but should someone send you a longer text it starts breaking the texts into smaller chunks, and delivers the different chunks in a random order - making it nearly impossible to read through the original message.

Dialpad is a great office assistant

Comentários: Being able to answer each call live has helped serve our customers better. Many of our customers appreciate being able to reach someone each time they call. Overall, Dialpad has helped us with our professional image and given us peace of mind that we do not have to worry about the app not working.

Vantagens:

Dialpad helps us to always be in a position to live answer every call. The way we can have calls be routed to multiple people is a huge asset. If one of us is busy someone else in the office can answer the call. Another item we enjoy about the app is there are multiple features that will allow you to customize the app to your needs.

Desvantagens:

The main downside for us is occasionally our internet will be spotty and render the application unusable. That being said the "Failover" feature will route calls to my cell phone in that kind of event.

Asegura's review

Comentários: benefit is I can use anywhere

Vantagens:

I like the price, the extras it inludes and the quick chat response

Desvantagens:

Setting up the desk phones i a nightmare, and also the fact that each line has to be linked to an email is hard to manage sometimes especially when you have employees that sometimes are in different offices. I would prefer the line be standalone, not linked to an individual per say

Happy customer

Comentários: We are a forestry company, and most of our workforce is mobile, out in the woods caring for the trees. That we can have one number that will reach them no matter where they are is HUGE for us. The fact that their techs can troubleshoot call issues and fix them (or tell us what we need to do) is also great. Dialpad also can be administered by anyone with a half hour of training or less, so we don't need a dedicated phone tech anymore.

Vantagens:

The flexibility and features are night-and-day better than the phone system we replaced. Ability to have phone calls to the office phone ring on our mobiles when not in the office is a favorite, as is ability to block calls from unwanted numbers. We love being able to start a call on one device and in one click move it to another -- like taking a conference call on the desk phone, and when it runs over schedule, move it to my cell phone so I can walk away but stay on the call.

Desvantagens:

Porting numbers from out old phone system was the only trouble we had, and that's not really Dialpad's issue.

Great Product and easy to use

Comentários: Very good, recently discovered the ability to screenshare and present to people we call, which is helpful in our industry.

Vantagens:

East of use and the interface is excellent and pretty intuitive overall. Works well with pulling customer data in from salesforce lead management system.

Desvantagens:

Sometimes the system hangs and doesn't complete outgoing calls and the call is abandoned, this gets fixed with a computer restart, honestly might not be a software issue.

Innovative Phone System punches above it's weight class

Vantagens:

Ease of use and low cost set this apart from competitors. We dumped Shoretel system in favor of this system. We have no upgrade costs, and the service runs seamlessly from the cloud. I would never buy another phone system again, and can't believe how much money we spent on our old system.

Desvantagens:

Customer Service experience is hit or miss. If you don't have enterprise software package you can't get phone support by phone. It's odd that a phone company wouldn't provide telephone support. Once the system is set up, you really don't need customer support, but for those rare instances where it's required, e-mail doesn't always do the trick. Frankly, if I am calling, it's because I couldn't sort out the issue on my own or by e-mail.

The VOIP app that I recommend for any digital or remote business.

Comentários: I am able to manage my business phone line from my cell phone and laptop without having to purchase any new divices or phone lines.

Vantagens:

Integrates with my GSuite account so login is easy. The app works perfectly with making and receiving texts and calls. The app also transcribes and records calls and voicemails which helps out a lot. Has all the features that you would look for in this kind of app like different departments, voicemail setup, hold music and a desktop app for making calls from you computer. Call quality is top notch as well.

Desvantagens:

Hard to think of a con for this one other than maybe the price being just a few dollars higher than it could be. But no real complaint there as the value far exceeds it for most growing businesses.

Great Integration across devices

Comentários: Overall, there are some quirks that you need to get used to or have a bit of a workaround for. Overall, it has been a good experience and call quality has been good. There was an initial lag when I first started using the system, but it has gotten much better.

Vantagens:

It is easy to operate across multiple devices. With texting now being so prominent, it is great to be able to use it on the computer like instant messenger and also have those messages available on your phone as well.

Desvantagens:

Some issues in coordination between apps on the phone such as dialing into conference calls from calendar invites. Sometimes it won't accept the calls through dialpad, or it won't transfer the dial-in code to be used in dialpad. The other issue is with the main line that gets forwarded to operators. It does not show the caller id for the caller, just the number for the main line. Finally, it can be a little confusing on the phone because it connects through the carrier and shows a completely different outgoing number on the screen for New York of Florida most of the the time.

Good, solid phone system management tool

Comentários: Dialpad has allowed our business to not have to be tied to a physical phone system.

Vantagens:

Pretty easy to use and VOIP in general is great b/c it allows us to be very mobile with our business.

Desvantagens:

It's a pretty big pain that when we receive the email notification for voicemails, the system doesn't show the contact's name, just the phone number - even if the contact is saved in the system. So, like, I have no idea who the voicemail is from - it just shows me a number - I don't know if it's urgent or I need to ignore from the notice itself and if I'm on the run, it's a major pain to have to go back into dialpad or to have to listen to the voicemail right then. I'd like this feature fixed ASAP b/c it's a major drag.

Not all UCaaS is created equal

Comentários: I am easily able to track activities like text and call time plus other great team analytics. Easy to use and reasonably priced.

Vantagens:

From a design perspective Dialpad is very delightful. I really appreciate the user interface and the smoothness of the functions. I really like the integrations to Salesforce and Linkedin and of course G Suite. In fact the power of web RTC as the underlying architecture makes for a much more stable and usable product than many I have tried to utilize before.

Desvantagens:

Because of Web RTC, if something goes down on the Google side, this can affect Dialpad's uptime. Thankfully, this only happens very infrequently.

Great app for business phone calls

Comentários: Really like it! Wish it had a mass text option as well.

Vantagens:

I like that you can have a phone number besides your personal phone number but never miss a call. I also like that you can have departments and track users stats. Helps with accountability

Desvantagens:

I wish that when you were assigned as an assistant to someone you could see their texts. That really has been troublesome for us. Also if someone texts the main line and then you try to text them back from your personal line they still get the main line to text back. causes missed communications.