Avaliações do Weave

Essential for business

Vantagens:

I love the way the platform interacts with our patients. They are always growing and adding new products. Some I stay with and some I don't. But I love the fact that the company is always looking at improving the products and experiences for users.

Desvantagens:

ISometimes it's hard to know who to contact and get help for issues needed. The company has grown so fast, there always seems to be a new rep assigned, and another one calling me.

We LOVE our WEAVE!!

Vantagens:

We are so busy with our dental practice and its nice that our patients can reach out to us with a text instead of a call. We can respond in between face to face patients or phone calls. We are able to provide patients with reminders of their existing appts and past due appts also. You can do everything seamlessly! We already receive over 150+ calls per day along with 150+ text msgs too! We have been with Weave approx 4-5 years- when they were the new kids on the block! They keep improving and impressing us all the time! We LOVE our WEAVE!!

Desvantagens:

some of the new features need a little tweaking - But I have no doubt they will be incredible once they get going!

Excellent product!

Comentários: Weave has been an absolute game changer in my life and I would absolutely recommend for people to use it. You can't go wrong with Weave.

Vantagens:

I adore Weave's numerous text-based reminders. I also appreciate that Weave allows us to respond to clients. It completely changed the game. Weave continuously adds new options for its fans, who adore it. Access via an app on my phone. I just love the simplicity of the phone app.

Desvantagens:

A few glitches here and there but the team updates frequently enough and the issues are so minor that I barley notice.

Customer Service is terrible!!

Comentários: We loved everything about Weave until September 12th when we installed a new server and updated our dental software to the latest version. After that, only the phones would work!! Their software would not sync with our dental software so we had to return to just manual confirmations. We went back and forth with them trying to resolve the issue for 2 months!! Working with their support team was TERRIBLE!! They would not keep in contact with us as to what was happening and when we would reach out to them, it would take days to get a response, then the response would be something ridiculous like, "the technician couldn't find his dog last night" or "the technician is out sick". They did not think it was an emergency their product was not working!! When I informed them we would be taking our business elsewhere, their response was, "I don't really blame you"!

Vantagens:

We loved everything about the software and the phone system!

Desvantagens:

Their customer service representatives don't seem to care when you have issues with their product.

WEAVE has been a game changer

Comentários: Weave has been great (well their customer support has really declined over the years) in their attempts to continually add features that eliminate the need to work with an array of companies. They are forward-thinking and understand what we will need before we know we need it. Customer support loves to NOT solve problems. We often find we are passed around to another person or that they are quick to point the finger in a different direction rather than fully looking to understand the issue and find solutions.

Vantagens:

Two-way communication. Patients are BUSY and don't have time to sit on the phone. They are able to send messages and check their messages at their convienece. Patients LOVE the text2pay feature. This feature has helped significantly with declined payments and A/R's

Desvantagens:

I know it is not a WEAVE issue but rather a Dolphin issue but I wish the integrations with Dolphin were better. I also wish we had the option to pick which phone # we text. Sometimes the text needs to go to the parent since it is due to financials, sometimes the text needs to go to the patient since it is related to scheduling.

Software is great. Customer service could use some work

Vantagens:

The features are great once you get them going. We love that our patients name pops up on the screen as they are calling so we can pull their chart up before we ever answer. The Google reviews sending is also helpful. The texting is a great feature. The service itself is great once it is set up correctly.

Desvantagens:

Every time we have on boarded a new location there have been issues. We have had calls somehow going to random workers cell phones instead of ringing in the office. We have had faxes not coming through. One time the onboarder just quit in the middle of onboarding and it took us days to reach someone to complete the onboarding. It also does not integrate with therapy software so we miss out on a lot of the features. Also when if the phones go down it is nearly impossible to reach an actual person for assistance.

Highly recommend Weave for Dental offices

Comentários: We love Weave and are so happy to have this communications software.

Vantagens:

Extremely easy interface. Very easy to navigate. Extremely reliable and gathers information quickly to send reminders. The in-office chat option is extremely helpful in communicating information discreetly.

Desvantagens:

The only thing i wish that we could do is to delete a queued message. For example, if we scheduled a patient by mistake or for the incorrect type of appointment and change it afterward, it gathers the information in the queue and cannot be changed or cancelled.

Good software, poor support and customer service!

Comentários: Overall we like weave software. It has helped symplied a lot of our tasks.
The installation team was incompetent. It set for a bad start. The person at onboarding team did was she could to help. Lack of follow up and customer service after she left.

Vantagens:

The ability to enter patient information to call and text them without digging into the EMR. Calling directly from the weave software without the need to dial the number. Love the text to pay link, the call recording, the patient history. Overall easy friendly software.

Desvantagens:

Integration with our EMR to avoid duplicate work. The system bugs a lot and thr lack of customer service. The limited option and basic platform to email marketing to our patient.

Doesn't work with topsOrtho

Comentários: Acceptable phone service. I would tell a friend to consider it if it integrates with his PMS.

Vantagens:

The concept of what Weave does is amazing! We never really got the computer screen popups to work because it doesn't work with tops, but the phones worked well.

Desvantagens:

It does not integrate with topsOrtho and likely will not in the near future. As I have been told this is because of lack of cooperation from the topsOrtho company. Regardless, it kills the idea of being able to use it if you have Tops as your PMS.

Good concept that has gotten very buggy lately

Comentários: Increasingly buggy software and support that used to be fast to respond now often takes days to get a hold of someone.

Vantagens:

When we first started with Weave we had good success with the software, good integration to our EMR, and high satisfaction. That is not the case anymore.

Desvantagens:

The software has become increasingly buggy lately on all platforms. There are no new EMR integrations lately and our current EMR has been unsupported for several years. If I could find something else that did everything weave did I’d replace it

A Must-Have for Any Practice!

Comentários: It has helped us do a better, faster job in confirming patient appointments; plus, it helps us stay in touch with our patients when the office is closed. This has helped increase our front office productivity by about 20%, which is much appreciated!

Vantagens:

The best thing about this software is its versatility, as it has an app and can be used within or outside of the office.

Desvantagens:

There is no version in Spanish (or other languages) - yet!

Great Produce

Comentários: We are a smaller office so the texting makes the patients feel like we are more personal with them.

Vantagens:

I like the fact that I do not have to make very many phone calls to confirm patient appointments. The patients also love the text reminders. I also like the fact that when a patient texts me I can respond immediately if I am in front of my computer screen.

Desvantagens:

The only thing that I would like to see added would be a feature that links with our website so patients could text me from the website.

Phones, fax and text

Vantagens:

It is so easy to use the app and the desktop pop-up. I love the ease of dragging and dropping a file to fax it to someone. There is so much in Weave that we haven't used all of it yet.

Desvantagens:

The cost. It seems really expensive, however, we do have phone lines and the software. I think that as Weave continues to develop features it gets closer to worth the cost.

Texting at last

Comentários: Overall we are fairly satisfied, we thought it had more features as far as marketing campaigns like our previous system, for being more expensive, i guess we assumed you would have those features: patient education, seasonal info like a newsletter..

Vantagens:

The texting feature and the beta test bulk email feature.

Desvantagens:

I wish the bulk email feature was more adaptable, for types of services as well as age and gender. For example, I could email all overdue hygiene patients, or specials to only certain groups of patients rather than by age and gender only.

Weave has been beneficial in several ways to our office.

Comentários: As stated before, we love Weave and what it has done for our practice. It has brought us up to date in the technical world, it has allowed better patient communication, and be more time efficient. At times I feel like we have hired another team member to help with all the features we have been able to benefit from within Weave and it has been a game changer for our team.

Vantagens:

Before Weave, we were using one company to offering texting to our patients and another company for phones. When we first discovered Weave, I was excited to combine our phones and text messaging feature with the same company & have the same text number be with our office main line. Little did we know all the amazing features Weave would continue to offer! For our office to now offer auto-reminders, sync confirmation texts, a mobile app, communicate with patients off hours via phone or text and appears we are at the office, team communication during office hours via computer, digital forms that are customized to our office, data collection, payment links to patients, and more. We are so blessed to have found Weave and implement into our practice.

Desvantagens:

I wouldn't say there is anything we necessarily dislike about Weave.. we were in the beta group for forms and we know there was a process of designing and having bugs worked out. We are very patient knowing it will be worth it in the end. The feature that would be nice in the future would be to also offer to send patients digital forms or payment links from the mobile app!

Weave is awesome!

Vantagens:

They are always looking for ways to improve services. Customer service is always very friendly and quick to help with any issues that we have.

Desvantagens:

Our Office still cannot see the patient balance on account when we pull them up in Weave

Want to streamline your patient communication and save money?

Comentários: After the initial training period, and understanding how to use the software to our best benefit, we appreciate the call logs (which it also monitored by employee the # of text messages that are sent), the fax option, the pop-ups when patients call and the use of text messaging with history always available for the patients. As the consultant, I appreciate the ease in changing the voicemail messages, as well as using the app to review the schedules.

Vantagens:

We switched to Weave when the pandemic started so we would have more control from home relative to messaging to our patients. We really appreciate the pop-ups that tell us whose calling and keeping a log of the incoming and outgoing calls. (In other words, we like VOIP!

Desvantagens:

The campaigns - not enough customization vs other platforms that we have used.

Weave in real time, makes it easier.

Comentários: Overall I am happy with Weave's text and chat messaging, along with the ease of faxes. The phone system has worked well too.

Vantagens:

Daily use of Weave in real time text and employee chat has made such a huge difference in our practice. No checking emails or missing as many calls; with live text. Also, communication between employees with individual employees or all staff, all departments has been a time saver. Pt reminders, and or emergency messaging is easy for communicating with Patients. Faxes in and out system works great(saves print).

Desvantagens:

Integration was not bad, some problems were with original faxes (third party) I had to cancel this with WEAVE and go to an outside service; since then Weave changed third parties and we have no issues. At times, we have minor hiccups that had to be worked out with customer service or higher up. I do wish there was an easier over ride system(set time and dates ahead). Dealing with COVID19 and many schedule changes in the office, I think changing messages should be easier to do, then the system in process now.

Small Office Big Benefits

Comentários: As stated before, the texting and communications aspect of Weave is awesome. I wish we were able to use the scheduling and integration components but our software is archaic and that won't change.

Vantagens:

We don't use all of the options that Weave offers but the text messaging and review management alone is worth the money. We constantly get compliments from our patients on the texting ability. It is easy for us and makes us look like rock stars to our patients who can literally reach us about any time.

Desvantagens:

There are some very practical suggestions we have made in regards to texting capabilities (like notification sounds) that would be helpful but nothing has changed since we first got it. The VOIP phones have a lag that makes it frustrating.

Centralized Office Management

Comentários: A game changer. We are more responsive to our patients and can give a more personal and relevant experience since we instantly see who is calling and when their last visit was and all critical information about them right on Weave without having to lose time going into our Dental Software.

Vantagens:

The ability to access all text and call records to every patient in office and remotely is key. As an Office Manager I can assign team members responsibility with texting or calling patients and then easily see through Weave that it was done and read the detailed texts or listen to the recorded calls as well to ensure the work wasn’t just done but was done the right way!

Desvantagens:

The inability of the system to sort the auto text messages to a separate tab so they don’t crowd the ones that need a response.

One of our greatest investments!

Comentários: LOVE IT!

Vantagens:

The app for both desktop and mobile is very user friendly. It makes communicating with patients easy and thorough through text - and we have LOTS of patients who love that we have that ability. Appointment reminders are great also!

Desvantagens:

We recently sent out our first newsletter to test out the new Weave feature... I understand the newsletter is still in beta testing and has very basic features are this time. When sending out the newsletter , it doesn't give the patient the option to reply directly to that email. We have been continuing to use Revenue Well for our newsletters, simply because it allows patients to reply to the newsletter and their response comes directly to our general office email. We are using Weave for ALL patient communication, except newsletters and would love to have the minor kinks worked out during the beta process.

Weave is a lifesaver

Comentários: Weave is an absolutely essential part of our day-to-day operations. It helps us be more efficient with replying to patients and ensuring the best possible experience for the patients. It is a God send!

Vantagens:

We had a server crash that caused us to lose all data from March 2019 - November 2019. The only reason we were able to stay open and continue business was because of Weave. The software takes a picture/snapshot of each days scheduled, and we were able to go into weave, print these off, and begin to rebuild our schedule, past, present, and future. It was a lifesaver and we are so thankful for this software.

Desvantagens:

What I like least is that it seems like the software is glitchy at times; I open a message from a patient or in-office chat, and the notification bubble is still there even after I opened the message. It doesn't seem to refresh properly.

Great software!

Comentários: I will continue to use weave. I really like the software. It makes communicating with patients super easy. I love being able to text with patients, and they seem to like it as well!

Vantagens:

Weave is super easy to use! It makes contacting and communication with patients extremely easy! The auto reminders are great and you can set as many as you want.

Desvantagens:

There is not spell check fix, so when responding to patients if you mis type something you have to go back and delete the word and then retype it. I wish you could right click and just fix the word automatically. When contacting customer service for any help, they are always busy so you have to wait for a long time to get someone on the line/ chat. Once they are on they are super helpful though.

Dental office user

Comentários: Love it and recommend to all my friends.

Vantagens:

Its so easy to communicate with my patients and know all thier in a simple way

Desvantagens:

If it can block spam calls, as it kind of interrupt our busy time / schedule to answer these annoying calls.

EASY and AWESOME

Comentários: Overall, I would recommend Weave! Very important for me to be able to connect so closely with my patients. It is a necessity today to be able to connect with everyone. I would highly recommend.

Vantagens:

I really really love Weave for my dental office. It is amazing at how helpful it is to simple be able to text your patients. I love how simple and easy it is for me to do this. It is so important to be able to connect with all of my patients. It is great to be able to communicate on the weekends if needed. It is great to be able to see my schedule, send review links, and also to send texts.

Desvantagens:

The support is lacking for this company. I REALLY like the company and the features that they offer! HOWEVER, the support team is severely lacking. I am amazing that they can offer a good product, but then lack in the support sector. Unfortunate.