Zonka Feedback
Czym jest Zonka Feedback?
Zonka Feedback CX Platform to wielokanałowe oprogramowanie do ankiet i opinii, które zmienia sposób zarządzania doświadczeniami pracowników i klientów. Zmierz odpowiednie wskaźniki CX, w tym Net Czytaj dalej Promoter Score (Wskaźnik Promotorów Netto) i Customer Effort Score (Ocena wysiłku klienta). Przeprowadzaj ankiety w wielu kanałach Tablety, Online, Email i SMS. Zadbaj o to, aby Twój zespół był dostosowany, przeglądaj odpowiedzi i współpracuj, aby zamknąć pętlę informacji zwrotnych. Przeglądaj wnikliwe raporty z opiniami klientów, aby skupić się na ich zadowoleniu i wzroście. Czytaj mniejKto korzysta z produktu: Zonka Feedback?
Zonka Feedback jest odpowiednia dla każdej branży usługowej, która opiera się na doświadczeniu klienta i chce zmienić sposób zbierania informacji zwrotnych, aby były one kompleksowe i oparte na działaniach.
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Zonka Feedback
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Zonka Feedback – Recenzje od zweryfikowanych użytkowników
Vrinda
A great feedback software
Komentarze:
We majorly use this for email surveys and sending surveys with additional info works pretty well for us. Gives us superb reports instantly and has helped in making some kickass decisions.
I definitely recommend the tool. For three major reasons -
1. The helpful tool
2. The ease of the software
3. The feedback reporting
Zalety:
I have been using Zonka for quite some time now and it's actually quite a good customer tool to us. What I really like is that I can quickly set up feedback forms without any help. Initially I thought it might be a task and used to take help from the team (and they were very helpful about it). But for a few weeks now, I have been setting it up myself and it's great.
Wady:
Nothing to dislike as of now. Have used the software for Customer Feedback majorly using email surveys. We have used integration to automate this and use it manually as well. It's pretty easy once you set it up.
Jason
Nice design in Zonka Feedback
Komentarze: The focus of using Zonka Feedback is to collect survey responses to improve products for customers. Also, onboarding and offboarding clients are good reasons to use Zonka Feedback. Because there are a great many features expect to take a little time to read and test. This is not a negative point. This is important to maximize all the features and create a good automatic system.
Zalety:
There are many features available. The Survey Builder is very easy to use with numerous features and customization options. The builder allows you to click to create (customize). I have no interest in using code to customize. Thus, I like the fast and flexible design in Zonka Feedback. The templates are tremendously helpful as a starting point to create surveys. They have lists of questions and sequences to help build a good survey. The system is easy to navigate. There are many features to read about in their help section. The articles are very informative. Creating customized surveys with "if" "then" actions is a big help. Based on the way respondents answer then questions appear/or not. This helps for the segmentation of users. There are also many integrations with other apps to go even further. It will take a little reading to make everything connect fluidly. Although, I don't think it's hard to integrate.
Wady:
I come from using Google Forms to create surveys. I have to figure out all the new tools/features in Zonka Feedback. I don't consider this a downside to the app. Expect to be patient to read through the numerous features on each page. It will take a little bit of time to figure out all the features in Zonka Feedback.
Akosua Tiwaa
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My personal Experience with Zonka
Komentarze: Overall, this product exceeds the ability to easily collate responses on surveys, giving us an edge to tailor our services to meet customer needs
Zalety:
The ease with which you can develop a survey and distribute to customers
Wady:
The data analytics provided is okay but does not meet the needs of our organization
Evija
User unfriendly tool
Zalety:
I really liked the ready to use templates and all kinds of designs. If you can find one that matches your needs, it is great! Customer support is instant and very helpful.
Wady:
It is super user unfriendly, not intuitive, you can not undo if you have deleted something which is CRAZY! Make a mistake by pressing a wrong button and you can delete your work! Customization was really painful process. If there was no CS, it would be impossible to even launch our project.
Zweryfikowany recenzent
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Zonka, you're very good!
Komentarze: Zonka Feedback is a great tool! Especially as the LTD, Zonka is an effective tool that can be used to collect data with no limits of question, so if you need it, you won't regret if you buy Zonka!
Zalety:
(big things) - Intuitive and easy-to-use design. - A lot of templates that are very well prepared. - SMS sending ability - I didn't check it but is it WOW option in LTD. - A lot of integrations! - Promising roadmap! - Very nice and fast communication with the support on the chat.
Wady:
(small things ;)) - Lack of option of changing the font on the welcome screen (I can change a lot of different things, but I would love to have the possibility to change the size, bolding, etc. of my text). - If I integrate my results of a survey to Google Sheet I don't see the number of questions (it is really, really helpful for science research to know it), I only see the text of the question.
