Zonka Feedback
¿Qué es Zonka Feedback?
Zonka es una plataforma completa de gestión de comentarios de encuestas. Consigue sugerencias desde múltiples canales; en las instalaciones y fuera de línea (tabletas y teléfonos inteligentes) y en Leer más la web (correo electrónico, SMS, código QR, en la aplicación). Diseña encuestas y formularios intuitivos desde cero en un abrir y cerrar de ojos arrastrando y soltando o elige entre una completa galería de plantillas. Personaliza encuestas, obtén alertas instantáneas, observa informes detallados en tiempo real y resuelve problemas. Mostrar menos¿Quién usa Zonka Feedback?
Las sugerencias de Zonka son adecuadas para cualquier sector basado en servicios que confíe en la experiencia del cliente y que esté buscando cambiar la forma en que reaccionan, y hacerlo más completo y basado en acciones.
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Zonka Feedback
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Opinones de Zonka Feedback
Antonio
Hace su trabajo perfectamente y nos ayuda mucho
Comentarios: Por ahora no la hemos probado mucho, sólo tenemos una encuesta funcionando, un NPS que está funcionando muy bien.
Puntos a favor:
Muy fácil de usar e implementar, me gusta sobre todo la conexión con HubSpot.
Contras:
El diseño quizá es un poco feo, pero bueno pienso que es algo fácil de mejorar y no es algo que impacte al uso de la herramienta
Juan Carlos
Facilita monitorear el engagement de mis equipos
Comentarios: Por el momento, estoy utilizando para medir el engagement de mis equipos de trabajo e identificar oportunidades de mejora.
Puntos a favor:
La versatilidad y casos de uso, principalmente. Adicionalmente, tiene un UX súper chévere para quien completa las encuestas.
Contras:
No puedo compartir los resultados con los jefes que me reportan pues al ingresar a la plataforma, tienen acceso a todas las demás. Esto me evita manejar la confidencialidad de la información.
Vrinda
A great feedback software
Comentarios:
We majorly use this for email surveys and sending surveys with additional info works pretty well for us. Gives us superb reports instantly and has helped in making some kickass decisions.
I definitely recommend the tool. For three major reasons -
1. The helpful tool
2. The ease of the software
3. The feedback reporting
Puntos a favor:
I have been using Zonka for quite some time now and it's actually quite a good customer tool to us. What I really like is that I can quickly set up feedback forms without any help. Initially I thought it might be a task and used to take help from the team (and they were very helpful about it). But for a few weeks now, I have been setting it up myself and it's great.
Contras:
Nothing to dislike as of now. Have used the software for Customer Feedback majorly using email surveys. We have used integration to automate this and use it manually as well. It's pretty easy once you set it up.
Jason
Nice design in Zonka Feedback
Comentarios: The focus of using Zonka Feedback is to collect survey responses to improve products for customers. Also, onboarding and offboarding clients are good reasons to use Zonka Feedback. Because there are a great many features expect to take a little time to read and test. This is not a negative point. This is important to maximize all the features and create a good automatic system.
Puntos a favor:
There are many features available. The Survey Builder is very easy to use with numerous features and customization options. The builder allows you to click to create (customize). I have no interest in using code to customize. Thus, I like the fast and flexible design in Zonka Feedback. The templates are tremendously helpful as a starting point to create surveys. They have lists of questions and sequences to help build a good survey. The system is easy to navigate. There are many features to read about in their help section. The articles are very informative. Creating customized surveys with "if" "then" actions is a big help. Based on the way respondents answer then questions appear/or not. This helps for the segmentation of users. There are also many integrations with other apps to go even further. It will take a little reading to make everything connect fluidly. Although, I don't think it's hard to integrate.
Contras:
I come from using Google Forms to create surveys. I have to figure out all the new tools/features in Zonka Feedback. I don't consider this a downside to the app. Expect to be patient to read through the numerous features on each page. It will take a little bit of time to figure out all the features in Zonka Feedback.
Akosua Tiwaa
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My personal Experience with Zonka
Comentarios: Overall, this product exceeds the ability to easily collate responses on surveys, giving us an edge to tailor our services to meet customer needs
Puntos a favor:
The ease with which you can develop a survey and distribute to customers
Contras:
The data analytics provided is okay but does not meet the needs of our organization
