TimeSolv

Full Service Time and Billing System

Comentarios: Time and Billing system is greatly simplified, predictable, and cloud based. We've cut our time keeping time down, and made the system cloud based and accessible from outside our office. Love the Iphone/Android app.

Puntos a favor:

Ease of use. We switched from a desktop version of Sage TimeSlips to TimeSolv, I was used to dealing with frequent database corruptions, and strange errors. We didn't experience any in the change over, which was super easy. Billing is straight forward, and it's pay per time keeper, with no extra charges for admin staff who query the database or enter time for charged professionals. You can add or subtract time keepers at any time, and the bill is automatically updated with the next monthly charge. There is no pro-ration for partial months.

Contras:

Reports need to be generated online and then downloaded as PDF files. The core functionality to generate reports has been well thought out, but the actual user experience in reviewing those reports could definitely be improved. Frankly, we've been disappointed in the lack of online reporting which is really the standard for this type of product.

Excellent Billing Software

Comentarios: I have been extremely happy with TimeSolv.

Puntos a favor:

I really started my own law practice after being a managing department partner in a firm for many years. At my prior firm we used Clio, and I was satisfied. However when I started my firm and began using TimeSolv, I was exposed to so many new features and ways to make the customer experience better. I have had clients tell me much how they like the invoicing process and way they get invoices. Specifically the expense feature is outstanding. Where for example when I incur the expense I can import the receipt from the vendor into TimeSolv and then the client gets a copy as part of the invoice. More importantly the customer service is world class. I cannot endorse this product highly enough. I am very happy and strongly recommend!!!

Contras:

I really don't have any cons. If I am unsure about something the customer service is great and will literally get on zoom with me and do a screenshare and just walk me through it.

Support Staff was rude, argumentative, and unprofessional

Comentarios: Disappointing, unprofessional, and a complete waste of our time.

Puntos a favor:

Nothing about this software makes it stand out from its competitors.

Contras:

The support staff had difficulty handling even a simple training. We worked with representative, who informed us she reports directly to the CEO. She was rude, unprofessional, and worse appeared not to understand her own product. We were testing out the integration into Quickbooks and she couldn't answer the simplest questions. Worse, after we told her several times we did not want to upload all of our active clients into the system from Quickbooks, she did it anyway. And the last straw was when she changed an active client into a "test" client to create an invoice- AND ACTUALLY EMAILED THE TEST INVOICE TO OUR CLIENT CONTACT. She then spent the next 10 minutes trying to argue with my office manager that it was the office manager's fault.

Great invoicing tool and excellent customer service

Puntos a favor:

TimeSolv is an easy software to use. I started using the billing features with little instruction. Very intuitive.

Contras:

I do not have anything negative to say about my 11+ years experience with TimeSolv

Great Time & Billing Solution

Comentarios: Very Positive, up and running quickly

Puntos a favor:

I have designed time & billing solutions originnally for my Fathers CPA firm using a Wang computer. So I am opinioned on what a could package should look like. This is the modern version which balances simplicity and features. When I left a National CPA firm I needed a cost effective solution that made sense to me and this was the best of the best.

Contras:

I would like to see a new screen added for new client setup which had all inputs on 1 page or an excel import