ToucanTech reviews

So happy we made the switch to Toucan Tech!

Opmerkingen: We are finding the Toucan Tech team an absolute joy to deal with. They know their stuff and are incredibly responsive and customer-focussed. I couldn't be happier that we have made the switch.

Pluspunten:

Having everything integrated in one system has radically improved our working processes. I have a very small team and reducing our admin load means we can spend more of our time doing the really important stuff like meeting donors and creating inspiring campaigns - which is also what we enjoy most.

Minpunten:

We probably weren't fully prepared for the workload involved in verifying new members to the online community and this has made us review exactly when we fully launch the portal to our whole alumni community.

Using Toucan Tech to run an Alumni Website and Database

Opmerkingen: We are very pleased with Toucan Tech, it works for us and is much less complicated than our previous database. The website is easy to maintain and perfect for what we need to communicate with our members.

Pluspunten:

I find it easy to use, adding events and news stories is intuitive and can be done with very little training. Accessing the data is also very easy and can be done quickly on a PC or on your phone.

Minpunten:

I think the only thing we would like to add is an Instagram feed to our Home page.

Needs fulltime use, otherwise very frustrating to use occasionally

Opmerkingen: I use it very seldom, but find it frustrating to obtain the results I require. Help information is on separate webpage and the search on that is not comprehensive.

Pluspunten:

It's comprehensive and obviously has many features that are not relevant to some users

Minpunten:

It's not intuitive, and no hints are given when an error occurs

A user-friendly and comprehensive solution backed by exceptional customer service

Pluspunten:

ToucanTech meets all the needs of our school fundraising, alumni and community engagement programs. It is incredibly intuitive and - because it is purpose-designed for an organisation like ours - pretty much everything just works as it should right from the outset. The support team are extremely responsive and are also proactive in offering help and suggestions. We have barely needed any assistance from our IT team. Useful new functionality is constantly being added, and I'd like to see our school expand use further, for example to manage the whole school website and/or to manage admissions as that module gets finalised.

Minpunten:

Nothing of any note. A couple of minor and inconsequential bugs were quickly sorted.

The perfect solution to kick start your community management and engagement

Opmerkingen: We needed to get all out data in to one easily accessible system and have a single comprehensive interface dedicated to our alumni community.

Pluspunten:

ToucanTech has a simple to use and navigate user interface. It manages multiple functions which is great for a small office. The customisation is good and I have been impressed by the product enhancements and development since we started using the software.

Minpunten:

The fundraising and donation logging feature could be improved. I would also like to see more ability to managed the news images that are uploaded.

Alumni Engagement

Opmerkingen: We have been delighted with the service from ToucanTech, there is always someone on hand to deal with glitches or queries. We have been happy to recommend it to other schools

Pluspunten:

This is easy to use and intuitive. Its an excellent way of keeping in touch with former pupils and updating records. Recently we have launched our first fund raising campaign using the site and have found it invaluable, keeping us up to date with donations, making gift aid claims simple and linking back to the record of the donor. We also love the ease of setting up news items and galleries and sending mass emails.

Minpunten:

We have a number of donors who give on a regular basis. Each of these donations have to be added manually each month. It would be really helpful if this happened automatically. This is the most difficult part of the site to navigate

Hannah Cutler Cheltenham College

Opmerkingen: There are huge positives and the software has already made a big difference in our abilities to run a website, collect data and soon to run online donations which is very important. I find the customer Services team respond very quickly and we have very much enjoyed our sessions with [SENSITIVE CONTENT] I do find that the Instruction Manuals/help guides on line could be more detailed with some topics missed completely and others only having a brief summary of the process you are trying to complete/attempt for the first time. There are many times, that had the help guides been slightly more detailed then I would have happily used these and worked though the steps and not needed to contact customer services. I think this would be hugely helpful.

Pluspunten:

I like the look and format of the software. The fundraising fund pages are extremely helpful in giving up to date stats and I like that you can build your own web pages and manage them instantly. This is extremely valuable, liberating and time effective.

Minpunten:

Some parts of the software formatting are not always straightforward and take some time to work out how to use. I find the reporting element a little tricky but I know this is being worked on. It would be great if there were a few more "standard panels" in the design hub for building non-menu web pages that would offer more options in terms of layout.

ToucanTech powers alumni relations forward

Opmerkingen: Feels like it has taken us a huge step up in managing alumni

Pluspunten:

Database management and ability to track donations and produce appropriate reports.

Minpunten:

Have run into some technical issues that needed support's help

A great bit of kit of you're just starting out in development

Opmerkingen: ToucanTech have been really helpful since we used the package. They went over and above to ensure the journey from start to finish was slick and easy. Their Helpdesk is invaluable - quick responses to every question.

Pluspunten:

The best thing about this software is the front page it gives and the ease of use for both administrators and members. It's super easy!

Minpunten:

Sometimes there is not enough information about processes or how to change things, but a quick message to the Helpdesk normally resolves everything.

Great customer service and site

Opmerkingen: I find eveyone at ToucanTech to be very helpful and always come back to you within the day.

Pluspunten:

I find the ToucanTech system to be very easy to use compared to previous databases. It was a fairly easy transition of moving our data across – the data team are very knowledgeable and helpful. I enjoy using the system!

Minpunten:

The system can run slowly at times. I have had different features not work at times but the team always look into it and resolve the issue.

Arden Anglican School review on ToucanTech

Opmerkingen: This is a fantastic way to communicate with our alumni and it definitely filled a hole in our communication with this target market.

Pluspunten:

I have no experience administering a website so was a little daunted at first. However, the training we received was effective and practical. After being shown the features of the site I found it was set up in a logical way that was easy to understand and use. Adding content and news items is very simple and they look great when published. I also like the flexibility of the design hub which gives me the ability to change the design to suit our corporate branding. The integration of our database was managed by the Toucan Tech support team and our IT department and and was fairly seamless and easy. After the data transfer we were able to send mass email communications to our alumni very easily. The design of the emails is customizable and they look very professional. I also like that we can share our stories straight from the site to our socials.

Minpunten:

Some of the advanced filters are difficult to master. However, the support site is very helpful and has lots of resources available to use when we are stuck, or we email the support team for advice.

Intuitive system with good support

Opmerkingen: Alumnae communications - very easy to send targeted emails by user group, location, industry, etc.
Alumnae support - eg, identifying people who can offer work experience to students.
Events management - advertising and booking in attendees for events.

Pluspunten:

We were offered a tailored training day before setting it up - we could specify the main features we would use so the training was adapted to our needs, eg, how to produce reports we needed to replicate. It is pretty intuitive, but online / telephone support is good when needed. The team are very friendly and helpful, and will 'take over' the PC to talk you through solutions if necessary. The weekly support emails are helpful and let you keep on top of new developments. Graphics are good, we have had good feedback about the 'look and feel' of communications from our alumnae community.

Minpunten:

Integration was quite a significant task due to volume of data but it was well managed on both sides. The advanced filters and mass emails are possibly the least intuitive parts to use but this was resolved with good support and increased user familiarity.

How Toucan Tech transformed our ability to communicate with our alumni

Opmerkingen: Toucan Tech has enabled us to grow our alumni community, tripling the number of members we have online since we purchased the system. The package offered is affordable and the support from the team is second to none.

Pluspunten:

It is an all-in-one product so we did not have to purchase a separate database. It is user-friendly making it easy to use and understand. It has revolutionised our ability to contact our alumni and store information on both alumni and current pupils . The support team are always willing to help and are constantly offering webinars and networking days. The analytics offered enables us to tweak our communications to meet our customer needs.

Minpunten:

I have nothing negative to say about this software.

Best customer service across industries

Opmerkingen: Very happy with our relationship and the service provided. As with any software, you need to dedicate some resources to learn the tips and tricks to make the most out of it.

Pluspunten:

Customer service, issue resolution, responsiveness, new product releases, ease of use, competitive pricing, willingness to find custom solutions, training, and lots of resources, a community of users.

Minpunten:

Can have slow load speeds at times and other bugs (but those are quickly fixed with support)

A Complete Package

Opmerkingen: The main advantage of the software for us is that everything is centralised and no longer disseminated throughout the school. We can create emails with the look that we want and confidently send them knowing they are compliant with data protection laws. It is simple to stay in touch with our members via the site or direct contact and there are a number of facilities available to them. We have increased our database tenfold since starting our site and we know that our members really appreciate being able to pop in and catch up or get involved.

Pluspunten:

Not only does the software offer a secure space for our members to communicate but it provides a central database to pool all our contacts with all the relevant data protocols in place. It is easy to use with a handy dashboard in the ‘back office’ for an instant snapshot of activity and engagement.

Minpunten:

The software has developed as Toucan Tech have addressed the needs and requests of their clients so our site has grown with the software and if anything we have had to keep up!

Toucan Tech Customer Relations Management at Tonbridge Grammar School

Opmerkingen: My experience of Toucan Tech is very good.
We can now communicate with our school and alumni audiences and involvement on our online community is growing every day. Toucan Tech's customer support and other network opportunities is excellent.

Pluspunten:

Over my twelve years experience of schools development and fundraising, Toucan Tech is the first software that I have come across and used that provides a communications and a fundraising capability under the same 'umbrella'. Toucan Tech is advanced, progressive, and highly responsive to user feedback

Minpunten:

Not much not to like. A few niggles to improve on but upgrades coming on stream regularly. The transfer of data from our old system to Toucan Tech, was more involved and took longer than expected. But Toucan Tech resolved all issues.

Toucan Tech Alumni Platform

Opmerkingen: We finally have an alumni database and a possibility to encourage our alumni to get in touch and create their own subgroups, still within the realm of the school.

Pluspunten:

The absolutely best part of Toucan Tech is their responsive support and development team. Whenever there have been issues, the team has responded rapidly and with a determined goal of resolving any problems.

Minpunten:

The software is at time clunky and the user experience is not always the best possible, but with little tweaks these can be improved.

Providing Support

Opmerkingen: The team at Toucan are excellent at providing support to the myriad of queries that I have. They are quick, polite, professional and always helpful. I commend and thank them for their patience, understanding and ability assist as and when requested.

Pluspunten:

Never stands still and happy to incorporate ideas from users.

Minpunten:

It can be complicated to achieve what you want the system to do.

Essential tool in our development and alumni relations programmes

Opmerkingen: Huge benefits in efficiency across departments - particularly integrating the functions of fundraising, alumni relations & careers. Excellent customer support, huge wealth of resources on all elements from design to data collection.

Pluspunten:

Intuitive operating system integrating all the key functions of a database and external comms platform designed specifically for use in a development and alumni relations setting.

Minpunten:

Automatic upgrades, particularly affecting page format

Great Customer Service

Opmerkingen: Brilliant. A great and supportive team always looking for ways to improve and taking on board what we need.

Pluspunten:

The customer service provided by Toucan Tech is exceptional! Also, ` like that they are trying to intergrate CRM function with Fundraising.

Minpunten:

I feel it could be a little more user friendly- but maybe that is just my lack of technological abililty!

Education community platform

Opmerkingen: Using the Toucan Tech platform has helped our school development office create a community platform and manage two fundraising campaigns. The software is constantly improving and they listen to clients feedback.

Pluspunten:

Managing data. Setting up fundraising campaigns. Communication with database.

Minpunten:

As with any software, human error can come into play.

What more do you need?!

Pluspunten:

Usability, customer service excellence in their support offering, intuitive software, wonderful interface, record management, just a fantastic partner to work with!

Minpunten:

Really can't think of anything; genuinely! I really enjoy the user experience. Which is why we renew our contract year after year!

OG Connect Alumni Website

Pluspunten:

The fact that it is an interactive database with a backroom that can be administratively controlled

Minpunten:

No Cons at this stage. For the most part happy

Toucan Tech review

Opmerkingen: I've only had a positive experience with Toucan Tech so far.

Pluspunten:

Easy to use, fantastic customer service.

Minpunten:

I don't dislike anything about the software.

Review of Toucantech

Opmerkingen: Overall, very good, easy to use and Support Team when needed are excellent

Pluspunten:

It's easy to use, and can be self taught

Minpunten:

Email template design is not that easy, leading to frustration