Froged

Great for tracking and understanding users, leads and website visitors

Commentaires : I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this is a perfect tool for me. I'm extremely happy with the support team. They always respond quickly and are very helpful.

Avantages :

First of all, the UI is super clean, intuitive and simple to navigate. With the Javascript SDK you can basically feed any type of data from your app, do dynamic tagging, add custom attributes, setup event tracking, and then with the Dynamic and Manual Segmentation you can do pretty much anything you want.

Inconvénients :

Native mobile app is not yet where it needs to be, but they are working on a new version.

Like Intercom, but better

Avantages :

Froged combines all the good things of Intercom but without all those strange inconvenients of Intercom. Actually we moved from Intercom to Froged and we really notice the change for the better. It is a great powerfull tool to improve the marketing automation and the relations with customers.

Inconvénients :

It is not a real con, but in our case we are a B2C company and this tool is clearly focused on B2B companies, nor ecommerces.

Alternatives envisagées : Drift

Pourquoi choisir Froged : We decided to switch off Intercom and move to Froged because we found some limitations to improve email automation scenarios and it was complicate to predict the amount of the next bill.

Logiciel antérieur : Intercom

Pourquoi passer à Froged : We chose Froged over other alternatives because to customer service. We scheduled a demo with each one of those tools and we really appreciated the customer support Froged gave us.

Great Functionalities Better For Deep Integrations

Commentaires : The experience so far is great. They are constantly improving the tools and have great support.

Avantages :

I love personalized marketing. Froged allows you to create customer support, customer experience, and marketing automation workflows with personalization in mind. The team behind is working hard. They often release updates and are open to getting feedback. That's how you built a winner.

Inconvénients :

In order to get the most out of the tool, you need a developer to integrate it with your own saas platform. There is nothing wrong with this but would prefer an easier way. My app is not an app with thousands of users. I would like to easily see what each one of the active users is doing. This is possible with Froged, but it's hard to understand the data from a sales and marketing perspective at a glance. There is nothing wrong with the view Froged offers, so please note that my use case it's probably different from what their average users need.

Alternatives envisagées : tawk.to et Intercom

Pourquoi choisir Froged : We still use tawk.to for our public-facing website because it is easier to understand what's going on in real-time in order to see what people are reading about and then interact with them proactively. But use Froged for the user-facing pages because it is better for support and user engagement.

Logiciel antérieur : tawk.to

Pourquoi passer à Froged : The team is accessible. You can tell they are improving the tool. I have the option to create auto-messages based on user behavior and triggers.

Software to support my clients thats I can’t do without

Commentaires : Love this software. I’ve tried other solutions but nothing as slick and multi-functional as this.

Avantages :

Ease of deployment is so simple I can set up another location and get it up and running with a few tweaks and the provided code copied and pasted. The ease of use where it comes to using Froged to support my clients is fantastic. If I’m not at the computer I’ve got everything pushed through the mobile App so don’t miss an instance. Knowledge base has got to be my favourite function though. So slick and easy to set up.

Inconvénients :

I’d appreciate support of other video channels in the future fir the knowledge base. I want to host my own so my clients are looking at YouTube recommendations at the end of my help videos. This would also provide me with the ability to swap a video out without changing the URL in the knowledge base if I needed to.

Alternatives envisagées : Freshdesk

Pourquoi passer à Froged : The modern fresh clean design and multi-function capabilities of it.

I would recommend Froged to all businesses needing a CRM system

Commentaires : Very good!

Avantages :

- Detailed data of each user - Ability to engage with user, especially live when they are creating a profile - Behavior emails based on triggers, automatising - New features every couple of weeks/months (blog editor) - Good & fast customer service

Inconvénients :

- In behavioral emails, clicking on save it always brings you back to all behavioral emails instead of the category you were working in

Alternatives envisagées : HubSpot CRM

Pourquoi passer à Froged : - Knowing the founders - Personal customer service