SummitAI
Description de SummitAI
SUMMIT est une plateforme ITSM/ITOM professionnelle qui fournit des solutions intégrées, intelligentes et innovantes dans les domaines du service, des actifs, de la disponibilité et de la gestion de Lire la suite projet. Cette solution certifiée ITIL 2011 fait également partie des "Cool Vendor in IT Operations 2015" de Gartner. SUMMIT est un outil qui peut être utilisé et déployé facilement sous forme de SaaS sur le cloud ou sur site offrant une intégration étroite entre les fonctions du service informatique pour fournir une meilleure efficacité et un retour sur investissement plus élevé aux DSI. Afficher moinsQui utilise SummitAI ?
SUMMIT se concentre actuellement sur les marchés de l'Inde, de l'Australie, des États-Unis et du Moyen-Orient. Les clients de SUMMIT comprennent des grandes entreprises et moyennes entreprises de tous types de secteurs, ainsi que des prestataires d'infogérance.
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Sunil
Louis
AI Powered ITSM Solution
Commentaires : Consulting and Implementation > Was great and admiring. The implementation and migration took 3 months overall. This shows their product and team capability.Support > There is a scope to improve on support.
Avantages :
AI Powered Chatbot with Auto resolving capability is my choice and we have achieved 60%requests are auto resolved with no manual effort and Summitai ITOM helped to achieve 85% of monitoring event tickets are auto resolved. This is a greatest milestone of Summitai.
Inconvénients :
We have enough and more of the features that helps day today. Obviously the UX can be improved for all End User facing screens.
Utilisateur vérifié
SummitAI review Telecommunications
Commentaires : Overall experience with SummitAI was frustrating as not know how to do a long of things, had to do some trial and error on my side. Then trying to get some of the customer support in India to understand what we want it to do was very frustrating.
Avantages :
It has a lot of options you can choose from, very ideal for an IT company.
Inconvénients :
The product needs to be more customizable, to be able to be used in a non-IT business. The majority of support is out of India and the language barrier as far as the meaning of every word is just not there. The implantation team seen to just build what you ask for and not show you how to do things. As administrator it would be nice to be able to create and do things on you own.
Rajesh
Alternatives envisagées :
Rajesh Konanki Hexaware Technologies Summit AI Consultant.
Commentaires : It's very good product for ITSM modules and asset life cycle tracking under low budget.
Avantages :
I am very glad to give this review on Summit AI, last 7 years onwards i am working as a ITSM consultant and supporting Summit AI for multiple clients in Hexaware. I love Summit AI ITSM module. It's very user friendly for all end users, analysts and amins. I love Summit AI Asset management life. It's also user friendly for asset management team.
Inconvénients :
Below features we are expecting in Summit AI.1) List configuration. 2) Easy report on Service catalog variables.3) More user friendly on OLA engine.4) Discover suceess rate.
Roy
Summit Review
Commentaires : Overall experience is good but the customer support and testing is really not up to the mark
Avantages :
I like the overall design of this software and some features are really good like workflow and ticket routing and the orchestration things
Inconvénients :
Yes there are many actually like the reporting and the custom approval process and few things related to form level changes are very much restricted , except the SR from the other forms are not actually more customizable and the Asset management is not up to the mark, The CMDB does not have the bulk update option , this from the customer side we have already requested but still that has not been delivered almost for 3 years
